Management Team General Manager

Roland Anderson

Conway, SC *****

Phone: 843-***-****

E-Mail: **********@*****.***

LinkedIn: www.linkedin.com/in/roland-anderson-69259b41

SUMMARY

Experienced Food Service professional with strong ability to inspire leadership, possess acute financial management skills, and proven track record to increase sales while controlling food costs. Over 30 years of restaurant and hospitality management experience.

EXPERIENCE

Cracker Barrell – General Manager February 2022 – Current

Responsible for hiring, training, coaching and mentoring staff to ensure smooth operation of business while promoting a team environment.

Coordinated inventory, invoicing, accounts receivable and cost control programs.

Correctly calculated inventory and ordered appropriate supplies.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Interacted positively with customers while promoting restaurant facilities and services.

Lead a team of managers to ensure a positive guest experience.

Longhorn Steakhouse – Associate Manager May 2021 – February 2022

Responsible for all aspects of the “Front of the House” portion of the restaurant, to include hiring and coaching/training of staff, monitoring food and labor costs, all while ensuring an excellent experience for all dining guests.

Was able to maintain a 95% or better average on all health inspections as well as keep employee turnover under companies nationwide average.

Texas Roadhouse – Assistant Manager May 2019 – May 2021

Hires, trains, and coaches 50+ staff members on customer service skills, health & safety standards, as well as food & beverage knowledge.

Consistently exceeds daily, weekly, and monthly sales target while maintaining costs and keeping employee turnover low.

Aramark – Patient Services Manager May 2017 – May 2019

Manages patient food service activities while complying with established standards.

Leads patient service staff to ensure meals are properly prepared and delivered to patients.

Conducts rounds on patients and departments to ensure quality standards.

Oversees the diet office as well as the host/hostess program.

Longhorn Steakhouse – Associate Manager January 2012 – May 2017

Responsible for all aspects of the “Front of the House” portion of the restaurant, to include hiring and coaching/training of staff, monitoring food and labor costs, all while ensuring an excellent experience for all dining guests.

Was able to maintain a 95% or better average on all health inspections as well as keep employee turnover under companies nationwide average.

Cracker Barrell – Associate Manager August 2007 – January 2012

Was responsible, as part of the management team, to oversee all aspects of operation of the restaurant and gift store.

Hired, coached, and trained team members.

Managed labor as well as food costs while monitoring and ordering inventory.

Shoneys – District Manager February 2002 – August 2007

Oversaw the management team and assisted in the day to day operations of the restaurant.

Hired, coached, and trained management team as well as a team of associates totaling 45.

Managed labor as well as food costs while monitoring and ordering inventory.

Ensured customer satisfaction based on Shoneys national standards.

Frito-Lay – Route Sales January 2000 – February 2002

Was responsible for setting and exceeding sales targets while developing and maintaining customer satisfaction.

Shoneys – General Manager April 1996 – January 2000

Oversaw the management team and assisted in the day to day operations of the restaurant.

Hired, coached, and trained management team as well as a team of associates totaling 60.

Managed labor as well as food costs while monitoring and ordering inventory.

Ensured customer satisfaction based on Shoneys national standards.

Pizza Inn – General Manager October 1991 – April 1996

Oversaw the management team and assisted in the day to day operations of the restaurant.

Hired, coached, and trained management team as well as a team of associates totaling 25.

Managed labor as well as food costs while monitoring and ordering inventory.

Lil Dino’s Subs – District Manager June 1989 – October 1991

Oversaw the management team and assisted in the day to day operations of 3 locations.

Partnered with our Marketing Director to increase visibility and traffic in each location.

Managed labor as well as food costs while monitoring and ordering inventory.

EDUCATION

Fayetteville State Technical College 1987-1989

Enrolled in Associates in Business program

PROFESSIONAL CERTIFICATIONS

Certified Servsafe Proctor 2017 - Current

ServSafe

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