SKILLS

Technical Support

Customer Service

CRM

Google Suite Certified

EXPERIENCE

Client Support Specialist Xerox Services Aug 2016-Present

Answered over 70 calls a day assisting clients on their billing and technical issues.

Documented customer issues within the CRM and ensured all details were accurate.

Followed up with internal teams when needed to collaborate on escalated items.

Supervisor Starbucks July 2015 -Present

●Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

● Provides feedback to the store manager on partner performance during shift.

●Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager .

Customer Service Agent Cablevision Sept 2013-July 2015

●Providing customers with billing inquiries, processing payments, as well as providing technical support

●Listen attentively to caller needs to ensure a positive customers experience

●Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and to avoid further escalation.

OBJECTIVE

Seeking a challenging and rewarding career where I can directly impact the business by delivering the best client experience. After establishing myself with the customer support industry I am ready to further my skills and knowledge and take on a role within a SaaS company.

adyq6i@r.postjobfree.com

862-***-****

EDUCATION

Google IT Professional Certificate

November 2022

A.S Business Management

September 2019-Present ECC