Mackenzi Clawson

**** Mountain View Drive, Brigham City, Utah, 84302

* 385-***-****

*adyq6h@r.postjobfree.com

Objective: To learn and obtain all information to help me build and grow in all areas of the career. Competent working with metal, plastic, and wood. Good eye for detail. Excellent manual dexterity with a steady hand. Ability to focus on one task at a time. Logical thinker able to solve complex physical problems. Able to read and understand technical manuals. Familiar with industrial safety practices. Mental flexibility to adapt to situations quickly. Able to inspect equipment for defects, errors, and worn-out parts. Great oral comprehension and expression.

Skills: Excellent research skills, Detail oriented, Planning/coordinating, Professional demeanor. Knowledge of Oracle, Autocad and Master control. Along with insurance eligibility and co-pay statuses, strong knowledge of Customer Service. Experience in Filing, Database and Records management, Reports and Spreadsheets, Data entry (60 wpm), Forklift operating, inventory control, warehouse knowledge, call monitoring, insurance and eclinicalworks (eCW) program and HIPAA codes. Microsoft Office proficiency, Excellent communication skills, Medical billing, Telephone inquiries specialist, Telecommunication skills, Adaptive team player, Strong organizational skills, Active listening skills, Seasoned in conflict resolution, Sharp problem solver, Courteous demeanor and Energetic work attitude.

Work Experience:

ThermoFisher (July 2021-Present) Salt Lake City, Utah

●Working with current Employees in Oracle, Master control and PDM to pull up current drawings, Specifications and finished goods to complete customer requests.

●Using AutoCAD to search current drawings to match specifications to Master Control and assist in making them match and creating cut sheets to show tubing lengths and the cuts they require.

●Assisting DCA and Quality to Update Finished goods to meet customer concerns and requests

●Using Microsoft to update and create tasks for current jobs.

●Staying current on training and updates regarding current work processes.

KBR (Sept. 2019-July 2021) HAFB, Utah

Hill Air Force Base Kitter

●F-35 Depot Kitting & Support representative is responsible for providing parts and services to support the on-time delivery of aircraft back to the worldwide customer. Provided technical services and customer support on issues related to supply chain operations supporting F-35 Depot Repair and Kitting Support at Hill AFB-Ogden Utah.

●Assist area Supervisor with implementing Art of The Possible (AOP) into the shop.

●Received parts from supply Chain and assembled into carts to be taken to shop for engine assembly.

●Provided technical guidance on parts ordering, part turn-ins to the customer, kit/parts status, assisting with part number/ National Stock Number verification, responding to customer requests for mission support, assisting with shelf life, ESD identification, and organizational refusals. Responsible for providing weekly status reports and timely notifications of any major or recurring problems to the local F-35 Depot Kitting Site Lead & FTO Program Manager.

●Follow all safety measures and precautions.

●Self-motivator; Quick to learn and understand all systems and processes to complete the task ensuring technical data compliance.

●Proficient at reading and interpreting Work Control Documents (WCD), wiring diagrams, wiring schematics, blueprints, product specifications, illustrated parts breakdowns (IPBs), technical manuals, and diagrams associated with hydraulic equipment maintenance.

●Assist local Quality Assurance Personnel on Quality Discrepancy Investigations and reportable discrepancy resolution.

●Check all parts for damage, corrosion, defects and excessive wear

●Completed applicable paperwork and recorded flow limits following prescribed technical data.

●Monitor and evaluate work control documents (WCD) accuracy, work order completion and entries to ensure job standards and operational processes to technical order sequences are maintained.

Fresenius Medical Care (Oct 2018-Sept 2019) Ogden, Utah

Production Operator II:

●Loading the machines with products to ensure continuous movement of machines, fixing machines when they go down, ensuring the product meets FDA requirements assigned to the BPR. Filling out the correct paperwork to meet quality expectations.

●Responsible for performing routine day-to-day operations on the production floor. Ensures all assigned tasks are completed in order to meet requirements including machine operation, packaging, material handling, and shipping packages, as needed.

Ogden Clinic (March 2016-July 2018) Ogden, Utah

Patient Service Representative: (Oct 2017- Oct 2018)

●Calling out to patients with past due balances to collect payment in full or set up payment plans to ensure payment. Ran reports through Excel to find out owing balances for each patient. Took incoming calls regarding accounts, insurance claims and payment history. Assisted insurance companies with the submitting and resubmitting of claims. Helping customer service and Denial Management on claim statuses and helping set refunds to patients. Working closely with collection companies in regard to patient accounts.

Customer Service Representative: (May 2017- Oct 2017)

●Taking calls for billing questions, taking payments over the phone for accounts. Resubmitting claims to insurance, reading claims to explain to patients their portion. Verify patient chart information and update. Communicating with collections to check on patients’ accounts. Working with coders, denial management and patient account representatives for patients’ accounts. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Patient Service Scheduler: (January 2017- May 2017)

●Answering phone calls, scheduling appointments for patients with several different providers and specialties. Assisting with billing questions. Updating insurance plans, running eligibility and ensuring the correct information for patients. Connecting with the MA’s, Nurses and Providers in correct quality of phone calls and service. Assisting other schedulers with questions or concerns regarding patients and scheduling.

Patient Experience Specialist Float: (October 2016- January 2017)

●Floating from facility to facility, Answering Telephones and Emails, Checking Patients in and getting updated information for their files, getting insurance information, running eligibility and scanning cards into the system, covering shifts for other employees, working with patients to ensure all payments are being made and accounts are staying current, working with insurance companies to make sure we have correct information for patients and insurance plans. Assisting others to ensure quality in service.

Patient Experience Specialist: (March 2016- Oct 2016)

●Answering Telephones and Emails, Checking Patients in and getting updated information for their files, getting insurance information, running eligibility and scanning cards into the system, covering shifts for other employees, working with patients to ensure all payments are being made and accounts are staying current, working with insurance companies to make sure we have correct information for patients and insurance plans.

References:

Keith Williamson Former Coworker West Haven, Utah 801-***-****

Kyle King Former Coworker Brigham City, Utah 435-***-****

Tina Porter Coworker Clearfield, Utah 909-***-****

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