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Business Development Customer Service

Location:
Sacramento, CA
Salary:
140000
Posted:
August 06, 2023

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Resume:

Sanjeev Kumar

Cont. +1-916-***-****

Mail – adyq61@r.postjobfree.com

Address - 7235, French Road, Sacramento, CA-95828, APT- 1K LinkedIn profile; - www.linkedin.com/in/sanjeev-kumar-b609a325 OBJECTIVE: - A full time position in an organization where I could contribute my knowledge and skills. EDUCATION

Master of Business Administration (International Institute of E business and Management) Chandigarh India, Session 2008 to 2010

MBA -Sales and marketing management, Human resource management, financial management, organization behavior and leadership, Operation and research management, corporate and organizational change management, Business Ethics and conservation.

MEBA (Master Of E-Business & Management)- From (IIEBM) Chandigarh,

Bachelor of Arts (KURUKSHETRA UNIVERSITY KURUKSHETRA)71%, Session 2005 to 2008. PROFESSIONAL SNAPSHOT

A dynamic sales professional with 14 years of extensive experience in Strategic Planning, Sales/Marketing, Business Development, Service Operations, Product Management & Key Account Management in the field of construction heavy earth moving machinery like Wheel loader, Skid Street Loader, Excavator, Forklift, Manlift, Air compressors, Tractors (agricultural Equipment’s), Jack hammer, Telescopic handler and Generating Sets, DG Sets and Engines (Perkins) with Various Other Applications. Proficient in leading dedicated teams for handling and experience of developing procedures and service standards for business excellence.

AREAS OF EXPERTISE

Strategic Planning/ Profit Center Operations

Establishing corporate strategies for achievement of topline & bottom-line targets.

Business planning and analysis for assessment of revenue potential in business opportunities.

Analyzing & reviewing the market response/ requirements and communicating the same to the teams for accomplishment of the business goals.

Sales & Marketing

Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales & marketing strategies.

Managing sales and marketing operations, ensuring accomplishment of set business targets.

Analyzing the market and developing MIS to record and provide business intelligence reports. Business Development

Formulating strategies & reaching out to the unexplored markets/customer groups for business expansion.

Exploring new business opportunities in various segments along with concerned branches in the states.

Conceptualizing & implementing services plans / policies for the organization, organizing promotional campaigns and ensuring accomplishment of business goals. Service Operations

Conceptualizing & implementing services plans / policies for the organization, ensuring accomplishment of business goals.

Exploring potential business avenues, developing new accounts, and meeting pre-set revenue, collection & profitability targets.

Developing and negotiating with agents for sourcing of alternate service components.

After sales service operations of professional products range as well as monitoring service dealers/networks. ORGANIZATIONAL EXPERIENCE

Worked with YUSUF BIN AGMED KANOO W.L.L, Kingdom of Bahrain (GULF), as a Parts and service sales executive, An Authorized Distributor/OEM and Service Dealer of CUMMINS, PERKINS, BOBCAT, HITACHI, GROVE, HYSTER, SNORKEL, SULLAIR, MASSY FURGUSON, Jack Hammer AND HIAB from May-2019 to May -2023. (Responsible for Bahrain Region Revenues in (parts sales and service) & Profit Growth Sales of assigning dealerships of Engines and various other Applications).

Responsible for managing Parts and service sales to support all customers through provision of quotations, literature, and technical product demonstrations for Power Generation and assigning machinery Products.

Making continuous healthy relationships at all levels with existing & future prospective clients in concerned departments (Engineering, Procurement, Finance, Operation & Maintenance etc.)

Development and growth of market share by targeting key projects, meeting the key decision makers and senior engineering staff and convert through technical and commercial work to purchase orders by understanding the needs of customers and guiding team to advise the customized solution accordingly

Analysis & taking responsibilities for the execution of projects within agreed budgets, scope, timelines & monitoring the activities on regular basis

Supporting & encouraging the team to show existence in the market and building the image of the product / company. Getting bids / tenders / procurement proposals prepared from team and BOQs for projects, calculation of subcontract and material pricing. Guidance to application engineer in sizing of generating set and technical aspects.

Preparing DAOP (Distributor Annual Operating Procedure) for diesel generator sets, Engines and lifting operational sets defining Targets in terms of revenues, volumes, and market share.

Defining initiatives and actions plan to achieve the targets and market share. Worked with HAZI HASSAN GROUP (ARABIAN PARTS COMPANY W.L.L), As a SALES EXECUTIVE for OIL, TYRES, BATTRIES AND SPARE PARTS, An Authorized Trader of TOYOTA, NISSAN, HONDA, HUNDAI, MITSUBISHI, KIA, BMW Automotive parts, and accessories Since April- 2015 to March 2019. (Responsible for Region Revenues & Profit Growth of parts and service sales Business development.

• Directed state sales initiatives targeting and penetrating single and multi-sided sales volume that included all major distributors of engine oil, tires spare parts and service stations throughout Long Bahrain.

• Developing action plans for growth in target markets in all Bahrain regions.

• Distributors and franchises appointment and development through assigning territory.

• Market research and developing the core positioning and messaging for the product with excellent tactics of product line length and approach.

• Develop After Sales Department operating plan that supports divisional and corporate strategies and business plans.

• Maintaining the highest Customer Service Index (CSI) from customers by handling customer complaints immediately and according to dealership policies & Procedures. Worked with XADO INDIA P Limited, As a Sales Manager North India, An Authorized channel partner for XADO Automotive and Commercial Lubricants from XADO Chemical Group USA Since May 2012 to January 2015.

• Actively discuss the advantages, benefits, features of the product in the northern Indian market with the client and bring an honest and consultative approach.

• To formulate Sales and Marketing strategies in the whole state and territory.

• Developing and implementing overall Service strategies.

• Developing and managing service and workshop manuals, literature.

• Undertake market search activities regarding presence of competitor’s network in a given region, scope/potential in the region and existing presence in the region.

• Developed market specific merchandising & promotional strategies to expansion of market share

• Manage all north Indian franchises c & f distribution network with profitable marketing solutions. Worked with VIDHATA BIO AGRITECH P Limited, As an Area Sales Manager North India, A Bio Agriculture based company handling operation in Indian pacific region with wide product range of seeds, fertilizers, Cattle Feed, Bio and organic farming product since-Feb-2010 to April 2012.

• Plan development and implement strategic marketing plans that result in consistent annual sales increment and enhance customer loyalty.

• Creating C & F, Super stockiest and distributor network to company and maintain the customer requirements, limitations, revenue wise files.

• Develop launch schedules, advertising, direct and indirect marketing campaigns, promotions, sales tools and event marketing.

• Spend the quality of time to building healthy relationship with the customer

• Utilized cost management programs to achieve per head and per acre income goals which identified the ideal sale price.

• Developed a strong understanding of cattle and grain markets through the analysis and use of contract options.

• Supervised employees to complete daily operational tasks, feed cattle, harvest crops.

• Supervised and instructed employees who aided in the successful production of various crops.

• Researched and applied for grants/loans through the Indian agriculture supply society by government, local banks, and various private organizations.

• To see each customer as an individual account rather than a number and therefore tailor your approach in each perspective with payment follow up and sales close. SALES & OPERATIONAL SKILLS

Assignments in Strategic Planning/ Sales & Marketing/Service Operation/ New Business Development/ Relationship building/ Product Management/Territory & Franchise management/ Market research and analysis/ Team leadership and collaboration/ Contract negotiation, Presentation and closing/Key Accounts Management with an organization of repute. Multilingual: English, Hindi, Punjabi.

IT SKILLS

Well-versed with Windows, MS-Word, MS-Excel, MS- PowerPoint. References To be supplied upon initial consideration. Date Signature



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