Customer Service Executive Assistant

TONI BROWN

PROFESSIONAL SUMMARY

Resourceful and experienced worker offering expertise in customer

service, travel coordination and file management. Detail-oriented

team player with strong organizational skills. Handles multiple

projects simultaneously with a high degree of accuracy

WORK HISTORY

Administrative Assistant, 06/2017 - 03/2021

Gwb And Associates, Chicago, IL

Scheduled office meetings and client appointments for staff teams.

Executed record filing system to improve document organization

and management.

Monitored supervisor's work calendar and scheduled appointments,

meetings and travel.

Coordinated travel arrangements by booking airfare, hotel and

ground transportation

Customer Service Representative, 04/2021 - 08/2023

Gap Inc, Sacramento, CA

Actively listened to customers, handled concerns quickly and

escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Processed customer service orders promptly to increase customer

satisfaction.

Participated in team meetings and training sessions to stay

informed about product updates and changes.

Exhibited high energy and professionalism when dealing with

clients and staff.

Executive Assistant, 08/2021 - Current

It Girl Beauty, Remote

* Organized and coordinated conferences and monthly meetings.

* Produced accurate office files, updated spreadsheets and crafted

presentations to support executives and boost team productivity.

+ Transcribed minutes of meetings and executed meetings and

events for company to support sales, business development and

senior management teams.

+ Handled incoming and outgoing mail, email and faxes.

EDUCATION

Diploma

Foothill High School - Sacramento, CA

SKILLS

Contract

Typing

Financial Reports

DocuSign

Organizational Skills

Negotiation

Account Management

Sales

Negotiating

Project Planning

Social Media Knowledge

14.4K IG Following

Proofreading

Answer Multi-Line Phone Systems

Company Event Coordination

Calendar and Scheduling

Reports and Financial Statements

Administration Management

Confidentiality and Discretion

Data Acquisition

Travel Arrangement Coordination

Call Screening

Maintain Filing Systems

Strong Problem Solver

Proper Phone Etiquette

Contact this candidate