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Customer Service Business Development

Location:
Manama, Capital Governorate, Bahrain
Posted:
August 06, 2023

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Resume:

AHMED HAJLAOUI

adyq4r@r.postjobfree.com

Responsibilities:

Achievement of budgeted food sales, beverage sales, labour costs and profitability.

Participation and input towards F&B Marketing activities.

Handle all Food & Beverage inquiries and ensure timely follow up on the same business day.

Establish targets, KPI’s, P&L, schedules, training, policies and procedures.

Comply with all health and safety regulations.

Establish targets, KPI’s, P&L, schedules, policies and procedures.

Lead F&B team by attracting, recruiting, training and appraising talented personnel.

Preserve excellent levels of internal and external customer service.

Co-ordinate with all large group meeting/banquet planners their specific guests’ requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements with banquet or conferences.

Experience:

Food and Beverages Director/Catering--(Multi-sites): 30/11/2016- to present- Bahrain.

Food and Beverage Operations Director: 30/10/15 to 30/10/16 Regency Hotel.

Food and Beverages Operations Director: 1/11/14 to 30/09/15 Swiss-belhotel .

Banquet & Outside Catering Manager: 30/10/2012 to 30/10/2014 Starwood Qatar .

F&B Operations Manager: 10/09/2010 to 30/09/2012. 4 Points Kuwait.

In Room Dining Manager: 09/08/08 to 01/09/10 Movenpick Resort /pre-opening.

participated in Airshow events (more than 1000 delivery meals/ more than 1000 guests per day)

participated in Formula1 events/catering services.

Assist in several Restaurants/bars/coffee shop openings.

Assist hotels and stand-alone restaurants/coffee shops with staff recruiting, trainings and preparing manuals.

Education:

Bachelor degree in Hotels business and hospitality management-University. Tunis

Knowledge and Skills:

F&B Train of the trainer.

Trainer in Hygiene (HACCP).

Training and certificate in computer science (word, excel. power point. Internet services)

Business development.

Wine Training.

Alcoholic/spirit Beverage Training.

Cocktail Training.

Soft and Hot Beverages Services Training.

Human Factors Training

Security Awareness

Safety Management System (SMS)

Food hygiene and HACCP

Work ethics

Safety in workplace

Basic food hygiene

Emergency situation awareness

Customer service training

Lean management program

First Aid training

Languages:

French Native

Arabic Native

English Fluent

Nationality: Tunisian

Date of birth: 04/08/1985

Kingdom of Bahrain

00-973-**-**-**-**

adyq4r@r.postjobfree.com

Objective: Seeking a challenging position in a reputed company, with full confidence and responsibility,

i look for a suitable environment where in my varied experience could be fully utilized and satisfy your requirements and

i am confident that i can serve your reputed organization by giving significant contributions and relevant advances from my career.



Contact this candidate