Real Estate Customer Service

DEDICATED AND DYNAMIC. COMMITTED TO PROVIDING EXCEPTIONAL

SUPPORT AND EFFICIENCY. POSITIVE ATTITUDE.

SKILLS

Time management and scheduling, Organization and planning, Prioritization, Problem solving, Attention to detail, Flexibility, Bilingual Spanish, Communication Styles Knowledge, Building Rapport, Cultural, Competence, Empathy, Resourceful, Adaptability, Courteous. Home Mortgage Specialist - Wellsfargo in Chandler, AZ. Dec 2020 - Sept. 2022. Served as direct contact providing in-depth knowledge of mortgage product and solutions, including regulatory and product guidelines such as FHA, VA, GSE, USDA, Bank and Private to assist in loan modification process and foreclosure prevention. Built relationship with clients while under pressure and meeting deadlines, demonstrating a track record of success in helping homeowners modify their loan with integrity and consistently. Certified Life Coach - Self employed - Oct. 2018 - Feb. 2020. Dedicated Life Coach who is skilled at identifying areas of improvement and growth. Educated and trained with expertise identifying clients’ specific needs, and providing them with correspondent assistance. Responsibilities include: Helping clients heal emotionally, mentally providing support and guidance to heal and let go of the past. Taught skills and techniques to improve their personal and professional relationships. Assisting clients in finding clarity. Providing support and accountability by contacting clients on a regular basis and recording their progress. Creating and maintain records of all clients, and their specific progress, accurately and confidentially.

Ivonne Lynch

CHANDLER, AZ 852**-***-*** 1196 adyq4o@r.postjobfree.com Spanish Interpreter - Transperfect - May 2018 - May 2019. Served as a Spanish to English Interpreter where responsibilities included providing over the phone assistance with interpreting Financial, Legal, Medical, etc. issue and matters to callers. Additional responsibilities included driving operational value by coaching trainees to identify best practices for effective interpretation.

Real Estate Investor Assistant– Denver Investments LLC - Nov. 2016 - Dec. 2017. Drove value and customer satisfaction as a Real Estate Investor Assistant where responsibilities included: Research. Marketing. Finding and screening potential properties. Due diligence. Coordinating and scheduling appointments and viewings. Server - Carraba’s Italian Grill in Chandler - 2006-2007. Organized handling orders and tasks efficiently. Kept good track of tables and attention to detail while delivering food promptly and ensured an orderly workflow. Public Relations Executive - Mayan Palace in Quintana Roo, Mexico - 2002-2003.

Provided excellent customer service being attentive accommodating visitors needs, inquiries to enhance their overall experience at the Resort.

Kid’s Club Coordinator Iberostar Resort in Quintana Roo, Mexico - 2001-2002. Developed engaging age-appropriate activities for children. Understanding children’s needs, interests. Active listening, managing resources, coordinating logistics ensuring a smooth flow of activities adhering to safety protocols.

CHANDLER AZ 852**-***-*** 1196 adyq4o@r.postjobfree.com EDUCATION / CERTIFICATIONS

UTTAB (Mexico) – Tourism and Hotel Management. Graduated 2001. International College (Vancouver, Canada.) – Advanced English 9/01 - 12/01 Achology Certified Life Coach 8/18 - 11/18

Strategic Intervention Life Coaching 2/19 - 6/19

Knowledge Business Accelerator Program 11/22 - 5/23 Life Coaching Training 1/23 to 3/23

CPR and First Aid

Fingerprint Clearance Card

REFERENCES

Hector Roman Ortiz - Wellsfargo Manager. - 602-***-****. Giselle Blake - Transperfect Manager. 480-***-****. Zoraida Meyer - Friend. 480-***-****.

CHANDLER AZ 852**-***-*** 1196 adyq4o@r.postjobfree.com