Business Analyst Healthcare
Resume:
Latrice Williams, MPA
*****************@*****.***
Summary
Experienced Healthcare Business Analyst and Certified Notary Loan Signing Agent with a proven history of delivering results and driving process improvements. With a strong background in federal government programs, financial management, and healthcare database management, I excel in streamlining operations and ensuring compliance. My expertise extends to heating assistance, food purchasing assistance, and healthcare verification.
Education
Master of Public Administration Government and Policy
Grand Canyon University
August 2013
Bachelor of Science in Business Management Organizational Management
Mount Olive University
August 2008
Associate of Science Information systems Network and Support
Lenoir Community College
August 2004
Professional Experience
LTSS Surge Support Administrator May 2022-June 2023
Deloitte (Contracted through AgreeYa Solutions)
Successfully managed a workload of 100-150 healthcare cases per week, managing backlogs efficiently within the Arkansas Integrated Eligibility System (ARIES).
Managed open communication with end users, providing regular updates on the progress and resolution of incident ticket.
Conducted screening, completed data collection, eligibility verification, authorized, and completed case notes completion for healthcare cases.
Collaborated with both internal and client stakeholders to facilitate healthcare verification updates, and address performance concerns, ensuring effective resolutions.
Actively participated in client technology platform and program training, familiarizing oneself with policies and case management procedures.
Certified Notary Loan Signing Agent June 2016-Present
Independent Contractor
Certified Notary Signing with a focus on facilitating the closing process for a wide range of loan types, including Conventional, FHA, USDA, Non-QM, new purchases, refinances, and reverse mortgages.
Skillfully negotiate vendor contracts between signing companies and banks, ensuring timely project completion and providing effective solutions.
Thoroughly review and verify loan terms with clients, including loan program, loan amount, interest rate, payment amount, and automatic payments details.
Strategically plan and schedule appointments for loan signings, while confirming loan terms agreements with borrowers for a smooth and efficient process.
Lenoir County Department of Social Services September 2012 -April 2013 Assistant Caseworker
Assessed and processed applications for the Low-Income Energy Assistance Program (LIEAP), facilitating one- time vendor for heating expenses.
Conducted paper to digital conversion tasks, utilizing North Carolina Families Accessing Services through Technology (NC FAST) program in adherence to state policies and procedures.
Maintained internal communication with utility companies and financial institutions to ensure accurate documentation of original amounts.
Facilitated referrals between the Department of Health and Human services and heating companies, coordinating payment arrangements for eligible individuals.
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Emergency Medicine Physicians March 2007-November 2011
Healthcare Business Analyst
Efficiently converted over 100 paper health information records into electronic health records daily.
Generated accurate financial statements and EMR reports, ensuring minimal errors, uploaded billing inquiries to senior management using Lotus Notes
Implemented and analyzed healthcare processes utilizing Discus healthcare software, diligently reviewed changes for accuracy.
Planned, facilitated, and administered healthcare projects by effectively communicating with the medical director, physicians, physician assistants via email or in person interactions.
Certifications
IT Infrastructure Library (ITIL) Foundation Certification v3, October 2020
Jira Fundamentals Badge, January 2023
Technology Skills
Microsoft Word, Excel, Teams, Outlook, SharePoint, Skype, Zoom
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