Administrative Assistant Customer Service
Resume:
Kylie Dean
***** ***** *** **, ***** Bend, Arizona 98045
***********@*****.***
Professional Summary
I have over 8 years of experience working as an Administrative Assistant. Due to unforeseen family reasons we have relocated to Washington and I am ready to begin my new career. I am eager to learn and pick things up quickly. I am a team player but enjoy working solo. I am goal oriented and very good with my time management.
Skills
Customer Retention Time Management
Customer Service Sales
Team Management Phone Etiquette
Finance Customer Experience
Experience
Co-Owner
Humble Fence CO LLC Chandler, AZ
May 2015 –July 2023
Expanded market reach through social media branding and email marketing. Increased revenue and reduced risk by enforcing company policies and improving operations.
Evaluated the cash on hand and other records to check the accuracy of accounting systems.
Intake Specialist Modern Family Law
Feb 2015 -Feb 2017
Scheduled initial intake appointments using EMR, maintaining balanced schedules with appropriate workloads for personnel.
Interviewed callers with motivational techniques to triage requests and determine eligibility for available services.
Handled 10 or more incoming calls per day to collect information and assist with various requests.
Prepared detailed documentation to facilitate seamless client intakes.
Car Salesperson Pinnacle Nissan
Aug 2013 - Sep 2015
Call leads daily, schedule appointments with potential customers, product knowledge, monthly unit goals.
Stayed up to date on newest trends to gain in-depth knowledge of vehicles and technology.
Demonstrated car features and benefits and facilitated test drives to enhance customer experience.
Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers.
Greeted customers and proactively offered assistance and information on vehicles of interest.
Office Manager Modern Receptionist
Oct 2013 - Jul 2014
Handled clerical work, fielded customer inquiries, and resolved equipment issues without assistance to keep burden off senior management.
Demonstrated top-notch communication skills daily in interactions with management, staff, and guests.
Trained new employees in clerical tasks and office policies to enhance productivity.
Account Setup Specialist Modern Receptionist
Jul 2013 - Oct 2013
Identified client needs and strategic direction and provided roadmaps for growth. Provided administrative account support to maintain records and assess performance. Developed client rapport and liaised between clients and management to facilitate seamless account support.
Vault Teller Snoqualmie Casino
May 2012 - Jul 2013
Tallied deposits, withdrawals, and transfers to keep the vault current and accurate. Checked identifying numbers or seals on bags of deposits and change shipments against receipts and lists to verify accuracy.
Collaborated effectively with co-workers and customers to handle daily money handling demands with maximum safety and security.
Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating discrepancies.
Vault Teller
U.S. Bank
Process incoming business deposits, including ATM deposits. Process currency and coin deposits accurately daily.
Feb 2010 - May 2012
Balance all deposits processed utilizing either the high speed currency sorter or Jet Scan work station being sure to note all cash and coin is accurate before sending to the proof dept.
Log all monitored processing statistics / trackable times on forms relating to the applicable task.
Assist with end of day closing duties.
Exhibit professional behavior and promote positive working relationships daily. Follow all bank and departmental procedures and guidelines.
Be proactive and respectful in all relationships.
Maintain constructive working relationships with management as well as co-workers. Be accountable for continuous best efforts to complete daily job functions.
Maintain regular and predictable attendance.
Identifying, monitoring, and reporting suspicious activity.
Member Service Representative/weekend Supervisor Sno Falls Credit Union
Sep 2003 - Jun 2006
Ensure an effortless and distinct member experience by accurately completing various financial transactions including deposits, withdrawals, loan payments, traveler's checks and money orders.
Assist in training new employees, open and close the branch daily and opening and closing new member accounts.
Documented and classified member issues to implement proper service and solutions.
Education
Bellevue College
Community Service
Feed My Starving Children, 2017
Jan 2006
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