Post Job Free

Resume

Sign in

Customer Service Patient Care

Location:
Theodore, AL
Posted:
August 06, 2023

Contact this candidate

Resume:

P

Alicia

Polden

850-***-****

adyq41@r.postjobfree.com

Mobile, AL 36541

SUMMARY

Caring COTA with extensive experience working with Geriatric populations to promote health and functionality. Compassionate with gentle demeanor and well-developed communication skills to support patients' progress. Detail- oriented with strong problem-solving skills to create adaptations for patient activities.

SKILLS

• Patient care planning

• Patient reception

• Patient rehabilitation

• Patient care standards

• Employee hiring and training

• Payroll, time and attendance

• Clinical team collaboration

• 2x modules of NDT certification

• Car-fit certification from AARP,

AOTA, and AAA

• American Occupational Therapy

Association member

EXPERIENCE

COTA-L

Mobile, AL

Kindred at Home/ Mar 2016 to Current

• Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.

• Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.

• Partnered with rehabilitation team to develop programming addressing capabilities of each patient.

• Selected, modified and customized adaptive equipment and assistive technology for patients.

• Promoted independence in activities of daily living by suggesting adaptions to activities.

• Gathered patient data and monitored patient progress at all stages of therapy.

• Facilitated understanding of rehabilitation process by communicating with patients and families.

• Improved customer satisfaction by finding creative solutions to problems.

COTA-L/Director of Rehabilitation

Gulfport, MS

Halcyon Hospice & Halcyon Healthcare/ Oct 2015 to Mar 2016

• Selected, modified and customized adaptive equipment and assistive technology for patients.

• Promoted independence in activities of daily living by suggesting adaptions to activities.

• Assisted supervising Occupational Therapist in evaluating program effectiveness and assessing patient progress.

• Partnered with rehabilitation team to develop programming addressing capabilities of each patient.

• Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.

• Documented assessments, treatment goals and patient's progress using standardized note writing format.

• Implemented post-discharge plans and outpatient care plans.

• Facilitated understanding of rehabilitation process by communicating with patients and families.

• Gathered patient data and monitored patient progress at all stages of therapy.

• Achieved cost-savings by developing functional solutions to staffing and budgetary problems.

• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

• Improved operations by working with team members and customers to find workable solutions.

COTA-L/Director of Rehabilitation

Monticello, FL

Halcyon Hospice & Halcyon Healthcare/ Jul 2013 to Sep 2015

• Promoted independence in activities of daily living by suggesting adaptions to activities.

• Partnered with rehabilitation team to develop programming addressing capabilities of each patient.

• Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.

• Documented assessments, treatment goals and patient's progress using standardized note writing format.

• Implemented post-discharge plans and outpatient care plans.

• Gathered patient data and monitored patient progress at all stages of therapy.

• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

• Created agendas and communication materials for team meetings.

• Improved customer satisfaction by finding creative solutions to problems.

• Earned reputation for good attendance and hard work.

• Recognized by management for providing exceptional customer service.

EDUCATION AND TRAINING

Associate of Science: Occupational Therapy Assistance Keiser University Dec 2012

Tallahassee, FL

ACCOMPLISHMENTS

Phi Theta Kappa

Car-Fit certification

Healthcare Provider CPR certification recognized by American Heart Association

AOTA

familiar these medical software packages

Optima

Health Wyse, Palm Wyse

Casamba

Home care Home Base



Contact this candidate