Customer Service Patient Care
Resume:
P
Alicia
Polden
*******@*****.***
Mobile, AL 36541
SUMMARY
Caring COTA with extensive experience working with Geriatric populations to promote health and functionality. Compassionate with gentle demeanor and well-developed communication skills to support patients' progress. Detail- oriented with strong problem-solving skills to create adaptations for patient activities.
SKILLS
• Patient care planning
• Patient reception
• Patient rehabilitation
• Patient care standards
• Employee hiring and training
• Payroll, time and attendance
• Clinical team collaboration
• 2x modules of NDT certification
• Car-fit certification from AARP,
AOTA, and AAA
• American Occupational Therapy
Association member
EXPERIENCE
COTA-L
Mobile, AL
Kindred at Home/ Mar 2016 to Current
• Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
• Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.
• Partnered with rehabilitation team to develop programming addressing capabilities of each patient.
• Selected, modified and customized adaptive equipment and assistive technology for patients.
• Promoted independence in activities of daily living by suggesting adaptions to activities.
• Gathered patient data and monitored patient progress at all stages of therapy.
• Facilitated understanding of rehabilitation process by communicating with patients and families.
• Improved customer satisfaction by finding creative solutions to problems.
COTA-L/Director of Rehabilitation
Gulfport, MS
Halcyon Hospice & Halcyon Healthcare/ Oct 2015 to Mar 2016
• Selected, modified and customized adaptive equipment and assistive technology for patients.
• Promoted independence in activities of daily living by suggesting adaptions to activities.
• Assisted supervising Occupational Therapist in evaluating program effectiveness and assessing patient progress.
• Partnered with rehabilitation team to develop programming addressing capabilities of each patient.
• Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.
• Documented assessments, treatment goals and patient's progress using standardized note writing format.
• Implemented post-discharge plans and outpatient care plans.
• Facilitated understanding of rehabilitation process by communicating with patients and families.
• Gathered patient data and monitored patient progress at all stages of therapy.
• Achieved cost-savings by developing functional solutions to staffing and budgetary problems.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Improved operations by working with team members and customers to find workable solutions.
COTA-L/Director of Rehabilitation
Monticello, FL
Halcyon Hospice & Halcyon Healthcare/ Jul 2013 to Sep 2015
• Promoted independence in activities of daily living by suggesting adaptions to activities.
• Partnered with rehabilitation team to develop programming addressing capabilities of each patient.
• Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
• Documented assessments, treatment goals and patient's progress using standardized note writing format.
• Implemented post-discharge plans and outpatient care plans.
• Gathered patient data and monitored patient progress at all stages of therapy.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Created agendas and communication materials for team meetings.
• Improved customer satisfaction by finding creative solutions to problems.
• Earned reputation for good attendance and hard work.
• Recognized by management for providing exceptional customer service.
EDUCATION AND TRAINING
Associate of Science: Occupational Therapy Assistance Keiser University Dec 2012
Tallahassee, FL
ACCOMPLISHMENTS
Phi Theta Kappa
Car-Fit certification
Healthcare Provider CPR certification recognized by American Heart Association
AOTA
familiar these medical software packages
Optima
Health Wyse, Palm Wyse
Casamba
Home care Home Base
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