C E R T I F I E D S C R U M M A S T E R

O P E R A T I O N S C O N S U L T A N T

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S t adyq38@r.postjobfree.com

S H A N N O N

H A M I L T O N

P R O F I L E S U M M A R Y

An experienced business consultant and Scrum Master with a keen ability to understand and build complex systems. I focus relentlessly on removing impediments from teams and delivering customer- centric products and features. As a passionate, result-driven business professional with over 10 years' experience in customer relations, operations analysis, project management, asset protection and employee retention strategy, I am seeking a dynamic and innovative environment where my background and qualifications will contribute to the continued success and operational efficiency of your organization.

P R O F E S S I O N A L S K I L L S T E C H N I C A L S K I L L S E D U C A T I O N

Agile Change Implementation

Project Lifecycle Management

Strategic Vision Adaptation

Interdepartmental Communication

Weekly/Monthly/Annual KPI tracking analysis

Analysis and Management of P/L trends

Technical Management of Company

Resources

Bachelors of Science in Business Administration

Southern New Hampshire University

Scrum Master Certification

Scrum Alliance

A C C O M P L I S H M E N T S

Certified Scrum Master

Insurance Adjuster, TX, FL.

Licensed Public Notary

Healthcare Marketer

Insurance Sales

Physical Therapist Assistant

Certified Massage Therapist

Licensed Cosmetologist

W O R K E X P E R I E N C E

Physical Therapist Assistant

Trident Rehabilitation 2021-2023

LHC Group 2020-2021

HealthPro Heritage 2019-2022

Continuum Rehab Group 2019-2020

Reliant Rehabilitation 2017-2020

Director of Rehabilitation/Operations Manager

Legacy Healthcare 2020-2021

Daybreak Venture 2018-2019

Reliant Rehabilitation 2017-2018

T O O L S

KanBan

Azure

Jira

Python

PMI-ACP Pending

Agile Certified Practitioner

Provide individual and group counseling to help clients adjust to their disability. Develop and mediate treatment plans for 30+ clients monthly, in consultation with other professionals, such as doctors, therapists, and psychologists.

Maintain patient records by keeping track of goals and progress while adapting treatment plans accordingly

Document patient care in accordance with regulatory, licensing, payer, and accrediting requirements. Make presentations to support marketing efforts, at team conferences and in-services. Code of Business Conduct, the Corporate Compliance Agreement, appropriate professional standard, and applicable state/federal laws.

responsible for all aspects of caseload management by utilizing clinically accepted procedures to assess, plan and carry out physiotherapy programs

Physical Therapist Assistant

P O S I T I O N D U T I E S

Oversaw therapy operations, including the management and supervision of the therapy staff, the clinical program, and assures the therapy continuum of care for those served at the facility Providing training and in-services to staff, staff communications, development of a protocol, and observance of all regulatory guidelines to assure compliance with rules and regulations and individual practice prerogatives

Records clinical documentation according to accepted regulatory, corporate, and professional guidelines

Complies with state regulations and national standards as they apply to the practice of Physical Therapy

Ensures therapy department staff provides appropriate services as per professional licensing acts Ensures accurate and timely completion of other administrative or program-related tasks as assigned by the supervisor

Provides supervision to subordinates in accordance with Government Policies and Procedures and applicable federal and state law

Director of Rehabilitation

Development of Customer Satisfaction Monitoring Procedures: This project focused on developing and implementing procedures for monitoring customer satisfaction. The project emphasized the development of survey tools, analyzing feedback and action plans to address areas of concern regarding technical debt management. The training materials and guidelines for employees to ensure consistent and effective customer service practices were also created through daily scrum planning and stakeholder communication. The project resulted in improved customer satisfaction levels and a 30% increase in client involvement/retention and advocacy for the organization.

(Legacy Healthcare 2020-2021)

Strategic Interdepartmental Communication:

Strategy and process implementation of improving communication and collaboration between departments within the company. This project emphasized streamlining communication channels, protocols and guidelines to improve the effectiveness of interdepartmental communications in effort to shorten the number of steps and manpower associated with the onboarding of clients onto the service roster. These steps were managed through product development and velocity forecasting relative to development teams ongoing process completion. With the streamlined process implements a decrease from 3-4days to 1-2 days was achieved, regarding the onboarding process. (Reliant Rehabilitation 2017- 2018)

P R O J E C T S

Event Tracking Protocol System:

The project management process of planning and creating marketing events on a weekly rotational basis consisted of mapping task and potential interest of clients 2-3 months in advance with a weekly sprint to track progress of future events. Developing a standardized project lifecycle process that could be utilized repetitiously across multiple events no matter the specifics. The development team emphasized tools and templets for product forecasting, product backlog refinement (activity management), all of which were implemented to plan and monitor the outcomes for each event from start to finish. (Legacy Healthcare 2020-2021)

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