David Arinze

E-mail: adyq1v@r.postjobfree.com

Greater Toronto Area Tel: 519-***-****

Professional Summary

Providing exceptional customer service, including building rapport, problem solving customer concerns and conflict management which has ensured client/customer loyalty

Demonstrating leadership and cooperative skills learnt through project development and support of interdisciplinary departments with unique mandates.

Excellent organizational skills and multitasking abilities that allow the completion of deadline-sensitive tasks efficiently through event coordination and first call resolution

Strong written communication skills achieved by writing for a variety of audiences in different formats, including critical essays, research material and budgets

Excellent written and oral communications skills including public speaking

Able to set goals and manage high workloads in a deadline driven environment

Ability to adapt quickly to fast paced environment

Strong attention to details and accuracy

Professional Experience

Travel Consultant

May 2022-Present

Cloud5 Communications

Research, plan, and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements

Inform client of their travel policies and utilize preferred vendors to maximize the travel experience

De-escalating a Premium Card Member’s stress, when unforeseen travel situations arise

Providing exceptional Card Member’s experience at the forefront of the customer journey reinforcing the WOW and winning their loyalty

Provide exemplary customer service to new and existing clients, building lasting relationships and securing new travel assignments

Cross-sold relevant services and product add-ons and insurance options

Dish Washer & Food preparation

July 2020-Aug 2020

THE KEG

Performs assigned cleaning assignments according to established policies and utilizes the proper cleaning chemicals. Keeps work areas clean and uncluttered.

Keeps dishwashing machine and dish room in clean operating condition. Promptly reports any malfunctions or breakdowns of equipment to Food Service Manager

May assist wait staff with serving and bringing in dishes to kitchen, when necessary

Manage the cleaning supply inventory

Communicate guests’ issues, concerns, and/or problems to management

Maintain work station in a clean, safe and sanitized manner at all times

Maintain a neat and orderly work station

Made deserts & salad

Acted in the front line of low staff customer service representative

Collection Officer

January 2019- December 2019

Total Credit Recovery

Act as the first point of contact for internal and external contacts, monitoring and collecting

outstanding accounts

Analyze and evaluate financial reports and prepare updates for senior leads

Monitor customer accounts and provide timely and effective resolutions to collection issue

Team Manager (Contract Position)

May 2018- December 2018

St Joan of arc secondary school (Basketball team)

Communicated with students, answering questions in a polite and efficient manner

Helped team players get ready for games.

Gave support to team for away games

Customer Service/ Event Coordinator

June 2018 – November 2018

Korrect Nation, (Part-Time Contract)

First point of contact for business and received phone calls; took messages and redirected calls as required

Resolve issues and answer inquiries independently based on the understanding of the portfolio and priorities

Efficiently handled all incoming and outgoing mail, and arranged couriers as required

Utilized the Capital One Prophit TSYS system that allowed me to view customer information and respond to the consumer’s requests

Responsible for dealing with general inquiries from clients and generating solutions to any problems that the customers may have

Administrative Assistant / Receptionist

February 2017– October 2018

EAGLE HAULAGE NIG.LTD

Data management skills

Daily management and oversight of confidential information

Perform other general administrative support duties including providing telephone support, scheduling meetings, maintenance of confidential client files and distribution of documents and reports, processing incoming and outgoing mail etc.

Communication and Interpersonal Skills

Welcome general public and/or business contacts and provided orientation to building, and give direction to meeting rooms and other facilities

Education

St Joan of Arc Secondary School – OSSD High School Diploma

Humber College – Business Management (in Progress)

References

Available Upon Request

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