Customer Service Food
Resume:
Laurie Wright
Kutztown, pa 19530
adyq12@r.postjobfree.com
Skills
Customer Service ( 15 years), Retail ( 6 years), Food Service ( 14 years), Prep ( 14 years), Hospitality (15 years)
Experience
MARCH 2019 - JULY 2020
TENDER GREEN, Manhattan, Ny- PREP/ LINE COOK
● I practice knife safety on a daily basis with my cut glove and proper uniform attire which includes apron and sanitation buckets along my station
● To ensure proper procedures I include the sop which displays proper portioning, ingredients, new items, and procedures to include within my shift
● I maintain a clean station with proper use of my sixth pan, third pan and hotel pan.
● Also by including cross contamination throughout the day ensuring everything has a date and time and a temperature stamp included on every station on every item. JANUARY 2016- MARCH 2019
Sweetgreen, Bryant Park- Prep / Salad Maker
● I would clean and sanitize work areas, also equipment, utensils.
● I would store food in designated containers and storage areas to prevent spoilage.
● Everyday I would prepare a variety of foods, such as meats, vegetable that are according to the company standards also to supervisors' instructions, following approved procedure
● I would use FIFO standard of operation when storing, restocking and portioning the produce out to foh.
MAY 2015 - JANUARY 2016
Home Depot college point - Special Services Desk/ Sales
● I would operate the telephone switchboard to answer, screen, or forward calls also I would be providing information, taking messages, or scheduling appointments for specialty orders customer is trying to make.
● I also would be greeting guest entering establishment, it was my job to determine the nature and purpose of visit, and direct or escort them to specific destinations.
● I assist with sorting packages for delivery, arranging it in delivery sequence also for carry outs and will calls at our store
2
● I assist day in and out with the customer needs, demands, changes of any kind. Helping to ensure meeting the quality standards for services, and evaluation of customer satisfaction.
● All orders and pick up orders are done through our secure software where i assist through phone, email, fax and walkin by providing an outstanding standard of customer service. Education
SEPTEMBER 2003 - JULY 2007
Lehman High School
Basic academic skill
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