Michael George

832-***-**** adyq0x@r.postjobfree.com

Professional Summary A highly skilled CompTIA Network+ certified IT professional who has implemented successful IT initiatives to improve business efficiency and drive bottom-line results. Excellent at troubleshooting, system analysis, and configuration, and able to solve complex networking, electronics, and computer technology problems. As a network and helpdesk expert, with core competencies in computer networks, data automation, Windows and Linux operating systems, and cloud technologies, I bring a wealth of knowledge and expertise to any organization. Education

Jan 2019 – Sep 2022 Associates of Network Administration, Wharton County Junior College (WCJC) Wharton, Texas Certifications CompTIA A+, CompTIA Server+, CompTIA Network+, Microsoft Technology Associate – Networking, MS Window 10 and Linux Essentials

Professional Experience

Sep 2022 — Feb 2023 Network Technician, Murphy Oil Houston, Texas

● Assisted with tier I and tier II issues, taking at least 25 calls daily with an average call resolution rate of 85%.

● Processed emails and created tickets with a 90% accuracy rate, while maintaining the mailing list in Office 365.

● Designed and installed well-functioning computer networks, connections, and cabling, reducing network downtime by 25%.

● Configured software, maintained, and repaired hardware and peripheral devices, resulting in a 30% reduction in hardware maintenance costs.

● On-boarded users for PC and distributed company-issued phones, ensuring timely delivery and setup based on established company SLAs.

Mar 2022 — Sep 2022 Technical Support Analyst, CenterPoint Energy Houston, Texas

● Resolved tier I and tier II issues with a 90% satisfaction rate and closed an average of 35 tickets per day ensure seamless operations for end users.

● Provided prompt and effective troubleshooting, handling a high volume of calls averaging 50 per day to ensure timely issue resolution and boost user satisfaction.

● Implemented effective automation of Excel and SQL reports to significantly reduce manual processes and increase data management by 50%. This resulted in increased productivity and enhanced data accuracy and efficiency.

● Coordinated email processing, ticketing, and shared drive systems management to streamline workflow and improve issue resolution times.

● Successfully maintained and managed mailing lists for 200+ users, ensuring accurate communication and timely updates to maintain high-quality user experiences. Jun 2019 — Sep 2019 IT Technician, Randstad Engineering Houston, Texas

● Created and maintained a comprehensive knowledge base and end-user how-to articles, reducing user error rates.

● Managed desktop setup tasks, including creating and testing images for computer equipment, resulting in a 30% reduction in deployment time.

● Managed hardware and software inventory, resulting in a 20% decrease in costs due to over-provisioning.

● Provided support for mobile devices on various platforms, including Android and iOS, with a 90% resolution rate.

Technical Skills

Windows Server 2019 Computer Networking

Windows Server 2016 PowerShell

Microsoft SharePoint VMWare VMs

JIRA SQL

Microsoft Excel Apple iOS

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