RESUME

ANA ACERO

***-** ********* *** *

st

Floor

Corona, NY 11368

Tel: 347-***-**** Email:adyq0u@r.postjobfree.com

Bilingual fluent, English and Spanish. Self-motivated, assertive, dedicated with excellent organizational and time management skills. Responsible, task oriented with an ability to meet deadlines. Eager to learn and to be part of a supportive team that will make use of the skills acquired and provide an environment that will encourage professional development. Proficient in typing, Microsoft Word, Excel, keyboarding, data entry and internet. EDUCATION

SUNY-QUEENS Educational Opportunity Center

High School Equivalency Diploma

Certification: Digital Literacy: MicrosoftWord2007 Customer Service Certification

DRAKE BUSINESS SCHOOL

Certification: Integrated Office System

Majored in Administrative Assistant

Honors/Awards: Perfect Attendance

WORK EXPERIENCE

Corona Family Dental Corona, New York 07/01/18 - Present Front Desk/Dental Assistant

File and maintain patients records

Instruct patient in oral hygiene/x-rays

Teeth whitening/patient preparation

List for restock on inventory

Oversee cleanliness of operatories and instruments; ensure safe/sanitary conditions using autoclave ultrasound, and dry heat instrument sterilization. Jamaica Dental Jamaica, New York 08/01/11 - 9/05/16 Front Desk/Dental Assistant

Greet patients, schedule and confirm appointments

Keep treatment records/monthly aging report

Develop and document office policies and procedures, share best practices with staff. Prepare tray setups for dental procedures/prepare patients Calm distressed patients & instruct postoperatively Oral Maxillofacial/ Surgery Flushing, New York 6/24/2008 - 2009 Secretary

Protect the security of medical records and ensure that confidentiality is maintained. Review records for completeness, accuracy and compliance with regulations. Retrieve patient medical records for physicians, technicians, or other medical personnel. Release information to persons and agencies according to regulations. Maintain a variety of health record indexes and storage and retrieval system to: Collect classify, store and analyze.

Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment.

Receive payment and recorded receipts for services In charge of scheduling appointments, billing, insurance, give instructions to patients after surgery. Assist patients with filing insurance claims, make sure laboratory paperwork is completed and delivered. Always maintained a high level of customer service and assured they were well taken care of. PAYO-MATIC Corona, NY 01/14/07 - 08/01/2008

Customer Service/Cashier

Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations.

Hear and resolve complaints from customers and public. File and maintain records.

Transmit information or documents to customers, using fax machine. Analyze data to determine answers to questions from customers or members of the public. Provide information about establishment such as location of departments or offices employees within the organization, of services provided.

Assist customers, both through the phone and in person, with any questions or problems the customers have. Cash register assistant.

Corona Health Smile Corona, NY 01/03/2006 - 09/02/2007 Receptionist/dental assistant

Office duties/filing/insurance claims

Prepared patients, sterilize and disinfect instruments, setup instrument trays Prepared materials, and assist dentist during dental procedures. Expose dental diagnostic x- rays.

Record treatment information in patience records.

Provide postoperative instructions prescribed by dentist Assist dentist in management of dental emergencies Take and record medical and dental histories and vital signs of patients. Instruct patients in oral hygiene and plaque control programs Order and monitor dental supplies and equipment inventory. Clean and polish removable appliances.

Make preliminary impressions for study casts and occlusal registrations for mounting study casts. Sincere Dental Arts Jamaica, NY 6/01/2002 - 09/02/2005 Receptionist/Dental Assistant

Assisting Cosmetic, General Dentistry, Endodontic

Scheduled/Confirmed appointments

Assisting /preparing medical room

General Dentistry/Cosmetic/ E-Z Dental X-rays.

Office duties/filing/Insurance claims

Filing and answering phones

K&M AGENCY – Elmhurst Hospital (Temp) Elmhurst, NY 1/7/2002 - 03/20/2002 OPD Finance

Enrolled patients on Family Health Plus and Medicaid Insurance Assisted patients for insurance eligibility

Clerical duties

Scheduled appointments

Jetro Cash &Carry College Point, NY 2/05/1997 - 1/10/2001 Floater

Furnished employees with clerical supplies

Cashier

Checker

Clerical receiving Technician

Warehouse inventory

Reference furnished upon request

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