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Customer Service Store Manager

Location:
Lakewood, OH, 44107
Posted:
August 06, 2023

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Resume:

Alexander W. Bell

**** ******* ****, ********, ** 44145 • adyq0f@r.postjobfree.com • 216-***-****

I am motivated to work in a dynamic and entrepreneurial environment that exploits my passion and drive to grow in the manufacturing sector while advancing the company’s core mission and values.

WORK EXPERIENCE

Kennedy Group August 2020-March 2023

Ink Technician Lead (09/2022- March 2023)

Progressed and selected by Management team to establish newly formed Ink Department

Establish, develop and oversee Inventory Management program to efficiently build and scale $1mm annual ink budget

Responsible to deploy new $500,000 ink mixing asset from Seigwerk

Currently training and undergoing certification on Seigwerk Ink Mixer and drawdown equipment to ensure color accuracy

Responsible for color accuracy for all inks for all presses company- wide

Use drawdown equipment to work with Quality Department and manufacturing engineers to ensure color accuracy per job specifications

Actively keep a clean and safe work area to 5S (Six Sigma) standards as well as complete projects as requested by supervision

Flexo-Graphic Printing Press Operator (06/2022-09/2022)

Selected for Management cross-training apprenticeship program

Trained and certified in press operating procedures including proper application of color and pressure to ensure precise finished product

Assessed and determined appropriate tensions for machine and appropriate blade settings for accurate die cuts

Worked closely with Quality Department to ensure labels are correct size, color, and meeting customer expectations per job specifications

Successfully maintained press according to standard operating procedures and organized in accordance with 5S (Six Sigma) standards

Rewind Department Lead (10/2020- 06/2022)

Managed and assisted with packaging inventory for Nestle, Delmonte, and Stouffers food and beverage industry labels to ensure rewinders have appropriate materials to complete jobs

Utilize CERM MIS Inventory Management software to plan and schedule all tasks from press to rewind

Communicate with press scheduler and customer service department to ensure on time and accurate delivery of all projects

Provide all rewinders with materials needed to ensure operational production efficiency

Operate tow motor to pull all material needed

Rewind Operator (08/2020-10/2020)

Process all rolls from printing press to be packaged in proper manner according to job ticket and customer specifications

Work with Quality Department to ensure all rolls meet and exceed all quality control standards

Meet and exceed all required job times to improve rewind operational efficiency

The Sherwin Williams Company – Cleveland, OH November of 2016 –January 2020

Assistant Store Manager

North Randall Store (#1058)

Finished 1st in Sherlympics competition by selling the most premium gallons in the Cleveland District

Work with trucking dispatch to ensure accurate and on time customer delivery

Team player who is able to complete assignments as an individual contributor

Systematically focus on weekly sales calls to increase sales and maximize profitability

Precisely manage inventory by performing cycle counts on products to ensure accurate inventory

Work closely with store manager to effectively manage staff to help reach and exceed performance goals

Review profit and loss reports to minimize our controllable expenses and maximize store growth

Management Training Program

Lakewood Store (#1035):

Educated on customer order and point of sale tools to provide Sherwin Williams’ trademark customer service

Acquired Sherwin Williams’ product knowledge through data sheet and material review

Developed deeper understanding of management processes from Sherwin Williams’ Intra-net source material audit and store management coaching

Amherst Store (#1500)

Asked to fill-in as an interim assistant manager

Provided exceptional customer service and maintained store appearance as well as organized inventory

Developed new selling strategies to more aggressively take market share

Central Business District [CBD] Store (#4314)

Acquired additional product knowledge from commercial environment and new/distinct market segment

Improved multi-tasking skills to adapt to large order quantities and higher customer traffic flow

Gained additional selling techniques and skills from commercial setting

Seaway Bolt & Specials Company – Cleveland, OH May of 2012 –November of 2016

Summer and Seasonal Employee

Logistics Coordinator- (2013-2014)

Confirmed 100% accuracy and timeliness of all deliveries

Self-motivated and self-sufficient and able to follow directions

Dock Maintenance – (2012-2013)

Maintained a clean and safe work environment

Quality Assurance/Control Coordinator- (2014- November of 2016)

Inspected parts, oversaw the quality control process, and worked closely with logistics to assure accurate and timely delivery to customers

Worked in a variety of environmental conditions (extreme cold / heat) while wearing appropriate PPE, FR clothing, safety glasses and hard hat.

Small Business Development Center (S.B.D.C.) – Athens, OH January-April Spring 2016

Project Consultant

Project Consultant for Resilient Power Solutions and Rumer Loudin

Conducted marketing research, prepared reports and presented findings with my team to a group of potential investors for both of our clients

Provided recommendations and findings to a group of potential investors

VOLUNTEER AND LEADERSHIP EXPERIENCE

Def Jam Recordings- Cleveland, OH

Promoted musical artists, festivals, and reported to the AR representative for Def Jam Recordings

Special Olympics Ohio- Cleveland, OH

Volunteered with Special Olympics, organized and supervised the athletic competitions for bowling and swimming

EDUCATION

Ohio University, College of Business August 2016 Graduation

Bachelor of Business Administration

oMajor- Marketing

SKILLS AND INTERESTS

Proficient in Microsoft Office suite of products including Microsoft Word, Excel, and PowerPoint

Experienced in data research analytics and insights

Experienced in inventory management and control

Excellent customer service skills

REFERENCES AVAILABLE UPON REQUEST



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