Retail Sales Associate

PATIENT ACCESS REPRESENTATIVE — Piedmont Medical Center

, June 2022 - Present

PATIENT ACCESS SUPERVISOR — Piedmont Medical Center

, December 2020 - June 2022

PATIENT SERVICES REPRESENTATIVE LEAD — Piedmont Medical Center

, February 2015 - April 2017

PATIENT ACCESS REPRESENTATIVE — Piedmont Medical Center

, June 2011 - February 2015

Taymarla Holland

Phone 803-***-****

Email adyq0e@r.postjobfree.com

Address Rock Hill, South Carolina 29730

• Comforted patients by anticipating anxieties and thoroughly answering patient questions.

• Created new patient charts to include personal and insurance information and reason for visit.

• Processed authorizations for medical tests and procedures.

• Identified self-pay patients to refer to financial assistance programs.

• Obtained signatures for financial responsibility and treatment procedures from patients or guardians.

• Registered patients by obtaining necessary and accurate financial and demographic information.

• Resolved patient billing issues and collected payments.

• Protected patients' rights by maintaining confidentiality of personal and financial information.

• Communicated with third party payors to obtain insurance benefits and authorizations.

• Reviewed charts for accuracy and completeness prior to patient visits.

• Preserved patient accounts by obtaining and updating personal and financial information.

• Analyzed facility activities and data to aid planning and cash and risk management and to improve service utilization.

• Conducted recruitment, hiring, and training of personnel.

• Established work schedules and assignments for staff, accorded to workload, space, and equipment availability. Monitored use of diagnostic services, inpatient beds, facilities and staff to promote effective use of resources and assessed need for additional staff, equipment and services.

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• Train new hires

• Make sure employees are preforming their duties by guidelines of the company Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

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Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

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WORK EXPERIENCE

RETAIL SALES ASSOCIATE: RETAIL SALES WORKER, SALES CLERKS, RETAIL CLERKS, SALESPEOPLE — Wal-Mart Rock Hill, SC, June 2009 - June 2011

RETAIL SALES ASSOCIATE: RETAIL SALES WORKER, SALES CLERKS, RETAIL CLERKS, SALESPEOPLE — Petro Express Rock Hill, SC, March 2008 - December 2008

CERTIFICATE IN TRAVEL BUSINESS AND HOSPITALITY

— American Business and Fashion Institute

Charlotte, NC, Sep 1996

• Explain policies, procedures, or services to patients using medical or administrative knowledge.

• Update patient's demographics

• Verify insurance and obtain authorization for patient's visit

• Collect patient's liability

• Train new hires

• Greet customers and ascertain what each customer wants or needs.

• Answer questions regarding the store and its merchandise.

• Maintain records related to sales.

• Demonstrate use or operation of merchandise.

• Clean or sterilize dishes, kitchen utensils, equipment, or facilities.

• Monitor food preparation or serving techniques to ensure that proper procedures are followed.

• Record amounts and types of special food items served to customers.

• Answer customers' questions about merchandise and advise customers on merchandise selection. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

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• Take inventory or examine merchandise to identify items to be reordered or replenished.

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Receive, open, unpack and issue sales floor merchandise.

• Clean display cases, shelves, and aisles.

EDUCATION

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