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Customer Service Administrative Assistant

Location:
Arlington, TX
Salary:
18 per hou
Posted:
August 06, 2023

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Resume:

ALEJANDRA DOMINGUEZ

*** ********* **, *********, ** 76017 · 972-***-****

Email · adyq05@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional Assistant with over 8 years of experience, considered valuable, organized and hardworking employee.

SKILLS

•Detail oriented and Strong skills of analysis

•Strong organization skills

•Ability on follow procedures

•Ability to work on my own and Self driven.

•Proactive

•High quality and timely working results

•Take care of people

•Fluent Spanish and English

JANUARY 2022 – AUGUST 2023

LP, RISK AND SAFETY ADMINISTRATOR, MEXICO FOODS

•Process Invoices, Expenses for the Department on JDE.

•Mantaining Records for the expenses of the Department.

•Created Reports requested by Director

•Scheduling meetings

•Organizing documents

•Taking notes at meetings and follow up on pending items and others.

•Developed Ergonomic initiatives to improve the work environment for our associates in Meat, Grocery and Produce Department.

•Analysis of Data- Incidents, Injuries

•Developed Emergency Action Plan according to CFR 1910.38

•Maintained Safety committee Records and followed up.

•Created SOP’s

•Perform Hazard assessment and PPE recommendations.

•Handle Help desk tickets for Loss Prevention and Safety

•Assist Director on tasks related to Department.

NOVEMBER 2021 – JANUARY 2022

CASHIER, MEXICO FOODS

•Provided Recognized good customer service by performing job accordingly

•Cash handling with Responsibility

•Performed consciously safety walk everyday as assigned by Store Manager

•Maintained a safe and clean working environment by complying with procedures, rules and regulations

ASSISTANT MANAGER, Everman Supermarket- 2019-2021

•Implemented training processes for newly hired employees.

•Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

•Collaborated with the pricing and store specials.

•Collaborated contacting vendors in order to satisfy customer requests.

•Managed customer complaints and rectified issues to complete satisfaction.

•Delivered consistent training and close mentoring support to the employees in operations and customer service strategies.

•Reported pricing and scanning discrepancies to the appropriate manager.

•Ensured all registers have the correct amount of cash at all times.

•Responsible for end of day, beggining of day counting of all store sales and tills including overages and shorts, accounting reports, refunds, company charges and ending cash reports.

•Western Union, Money Orders, Utility payments and other services

•Monitored store aisles and customers, watching security cameras.

•Reported illegal activity

APRIL 2012 – OCTOBER 2019

ADMINISTRATIVE ASSISTANT, PRIVATE EMPLOYER GRAND PRAIRIE, TEXAS, UNITED STATES

•Answered phone calls and emails.

•Handled management of communication making telephone calls, reviewing and prioritizing mail, composing and typing correspondence.

•Created and maintained computer and paper – based filing and organization systems for records, reports and documents.

•Crafted proposals and memos using desktop publishing and word processing software.

•Maintained office supplies inventory by checking stock and ordering new supplies.

•Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

•Recorded and maintained updated information on company services.

•Organized and maintained filing and document management systems by coordinating, archiving and purging files.

•Developed administrative processes to achieve organizational objectives and improve office efficiency.

•Data analysis

•Recorded financial transactions, Budgeting.

APRIL 2012 – OCTOBER 2019

SHIFT MANAGER, RESTAURANT EL PASTOR IRVING, TEXAS, UNITED STATES

•Directed employees through daily routines.

•Trained new employees on company policies, procedures, techniques and customer service standards.

•Handled customer complaints, questions and inquiries.

•Counted out cash drawers at end of the shift.

•Coordinated shift – based inventory receiving and restocking.

•Managed inventory and ordered new products when inventory was running low.

•Responsible for end of day, beggining of day counting of tills, including overages and shorts, accounting reports, refunds,

AUGUST, 2008

BUSINESS ADMINISTRATION & ACCOUNTING, Instituto Alexander Ad vitam studere

FEBRUARY, 2012

BACHELOR OF SCIENCE: EDUCATION, Instituto de ENLACES EDUCATIVOS

CERTIFICATIONS:

- OSHA 30

- FIRST AID, CPR & AED Pediatric and Adult

- FOOD MANAGER TX CERTIFIED



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