Customer service

Amanda Hendershot

435-***-**** ****************@*****.*** Nephi, UT 84648

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Self motivated

Needs no supervision

Very organized and detail oriented

Great work ethic, I care about being responsible and always giving it my very best

Excellent phone skills

Computer knowledge

Quick learner

Happy and upbeat attitude

EXPERIENCE

Professional Housekeeper, Self-employeed, June 2010-June 2022

Richmond, UT

Followed safety procedures when handling materials and discarding waste.

Performed linen washing, dishwashing, vacuuming, dusting and mopping.

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Interacted pleasantly with clients and guests when performing daily duties.

Used cleaning chemicals following proper guidelines.

Candy Vending Company, Self-employeed, June 2006-June 2009

Altoona, PA

Owned and operated a large route that included 70 different small vending machines.

I built a report with business owners

Was responsible for keeping candy well stocked each month

Retail Sales Associate, Smitty's Supply, June 2004-June 2006

Roaring Spring, PA

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Helped customers by answering questions and locating merchandise.

Initiated friendly conversation with customers to determine level of assistance required.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Followed company policies, rules and procedures to promote company goals and maintain safety.

Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Used product knowledge to suggest items to match client needs.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Created price tags and merchandise signs for new items.

Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Answered questions about current promotions and resolved issues according to store policies.

Backhaul Coordinator, Walmart Distribution Center, June 1998-June 2003

Seymour, IN

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Demonstrated leadership by making improvements to work processes and helping to train others.

Identified needs of customers promptly and efficiently.

Store Call Clerk, Walmart Distribution Center, June 1995-June 1997

Woodland, PA

Was responsible to notify stores of their truck deliveries each day

Maintained a relationship with the store managers

Maintained communication with the stores

Resolved issues

Gave customer service to the store managers regarding the deliveries

Used polite phone skills as well as computer skills

EDUCATION AND TRAINING

Associate of Arts

Interior Design, Ricks College, Rexburg, ID June 1990

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