Sales Associate Data Loss
Resume:
CONTACT
adypzo@r.postjobfree.com
linkedin.com/in/nirmal-patel687/
Austin, TX & San Antonio, TX
EDUCATION
I T PRODUCTS
KNOWLEDGE
Bachelor of Science B.Sc
Virginia Commonwealth
University
MS Office
Excel for Accounting
Salesforce
Amazon Business
Networking
Server
Major: Biology
Minor: Chemistry
N I R M A L
P A T E L
I . T M A N A G E R
ABOUT ME
As an accomplished IT Manager with a proven track record of success, I am passionate about leveraging technology to drive operational efficiency, enhance productivity, and achieve strategic business goals.
EXPERIENCE
Apr 2018 - Jan 2023
Implemented data loss prevention measures, including biweekly backups, restoration, and automatic cloud backups, reducing the risk of data loss by 90% and minimizing data recovery time by 60%.
Identified security risks and blind spots, procuring vendor services for AI face recognition, resulting in a 70% improvement in unauthorized person detection and a 40% reduction in security incidents.
Streamlined sales representatives' processes by implementing VoIP for personalized client service, increasing call conversion rates by 15% and reducing customer wait time by 25%. Centralized commission reports for nine sales representatives, including those working remotely, improving accuracy by 95% and reducing reporting wait time.
Addressed revenue opportunities by identifying high call volumes at the end of the business day and recommending additional staffing in the Pacific Time Zone, resulting in a 30% increase in sales during that time period and a 4% boost in overall revenue that year.
Saved an average of $1,200 per month by automating comment-to-email communication, which reduced order processing errors by 30% and improved response
representative-client response times.
Conducted freight analysis by optimizing transition speed and weight options, improved delivery times by 7%, reduced shipping costs by 20%, saving an average of $5,700 per month.
IT Manager, Kaemark Salon Furnishing
I T METHODOLOGIES
KNOWLEDGE
Agile Methods:
SCRUM
KANBAN
UI Planning
UX Design
Business Processing
Salesforce
S TRENGTHS
I NTERESTS
Board and Card Games
Learning Languages
Reading News about Technology
and Cinema
Traveling
Art -Sculptures, Painting, Visual
Effects, AI Generation
EXPERIENCE
Oct 2017 - Mar 2018
Worked as a customer sales associate and installed/upgraded communication systems for clients, resulting in a 6% boost in sales revenue.
Managed data backup and transfer for customers, ensuring 100% data integrity and achieving a 30% reduction in data loss incidents.
Monitored bank deposits and ensured accurate cash and card registration in the P.O.S. system, maintaining 100% accuracy in financial transactions and minimizing errors by 40%. Handled store opening and closing procedures, including managing store security alarm codes, reducing incidents of unauthorized access by 50% and ensuring the security of store assets.
Scheduled employees with a keen eye for time management, resulting in a 15% improvement in employee productivity and a 20% reduction in scheduling conflicts.
Account Manager, AT&T
Apr 2016 - Present
Improved network connectivity throughout the hotel, resulting in a 30% reduction in network downtime and a 10% increase in network speed.
Implemented secure payment for credit card processing, reducing the risk of data breaches by 40% and achieving PCI compliance.
Saved $5,900 annually on hotel equipment though sourcing more economical vendors while still putting quality at the forefront, which subsequently led to a 15% decrease in equipment maintenance and repair costs.
Negotiated and installed new high-definition flat-screen TVs in all hotel rooms, improving our score on guest satisfaction surveys by 20% and positive online reviews by 6%.
Fortified security by installing DVR and cameras throughout the premises, reducing incidents of theft and vandalism by 3%, while collecting evidence for such occurrences for any police reports.
Boosted sales and hotel revenue through targeted local advertising, resulting in a 20% increase in bookings and a 9% rise in overall revenue.
Hotel Manager, Executive Inn and Suites
COURSES
100Devs Agency Engineering
Freelancing & Contracting
How to mitigate and deescalate
workplace conflicts
Improve communication and
encourage workplace
AI Prompt Engineering (ChatGPT,
Midjourney)
CompTIA A+ 1001 & 1002
NEXTJS
InterviewKickstart
Digitalization
Strategy Consulting
Product Discovery
Application/ Tool Development
Market Research
Project Management
Communication
Diversity Management
As-ls/ To-Be Process Planning
Minimum Viable Product (MVP)
Development
Contact this candidate