●Karim Khenniche

**** ******** ***** **** ******, TX 78727

512-***-****

adypzi@r.postjobfree.com

Professional Summary

A highly motivated professional Operational Analyst that possesses excellent analytical, organizational and time management skills. I have proven critical thinking skills, effective interpersonal and problem-solving skills, Strong attention to detail and data quality, results-oriented, self-directed.

Key Skills

Strong analytical skills that help in interpreting complexities and finding solutions

Able to manage and prioritize my workload.

Demonstrated ability to multi-task and possess strong analytical skills.

Demonstrates a customer orientation with strengths in analytical, mathematical and reasoning skills

Proficient using Microsoft Office products: Word, Excel, Power Point, and Outlook

Proficient using Windows XP, Windows Vista, Windows 7, windows 8, windows 10, Mac X OS

Ability to work with title with no supervision.

Knowledge of Fundamentals of Networking Technologies

Education

Certificate in Local Area Network Systems December 2018

Austin Community College

Coursework in: All Windows OS, Microsoft Office; Wire shark;, TCP/IP Configurations, Fundamentals of Networking Technologies, Fundamentals of Information Security, Advanced PC troubleshooting and maintenance, Implementing and Supporting Servers: Windows 2008 R2/2012, Routers, Fundamentals of Programming- Python, Linux 1.

Bachelor’s degree in biology June 2011

University of Bejaia Algeria

Work Experience

Senior Payment Analyst (Accenture Flex) June 2021- Present

●Serve as subject matter expert in assigned workflows.

●Monitor team productivity and metrics.

●Work with Team Leads on projects, bugs, escalations.

●Coach and Help analysts with solving User issues.

●Investigated problems through to resolution.

●Identify, solve, and escalate complex issues to the engineering team.

●Manage the quality of the work and drive the people management activities within the team.

●Generate Root Cause Analysis report to mitigate Quality issues.

●Manage effective internal/external client relationships within a defined area of responsibilities.

●Manage the quality of the work and drive the people management activities within the team.

●Distinguish themes and gaps in knowledge and launch training initiatives to up-skill the team's knowledge.

Payment Analyst (BCforward and Accenture Flex) April 2019- June 2021

●Provide quality customer service and solve user’s different issues.

●Assist Merchants with their Payments and KYC issues.

●Assist Buyers with their Disputes and payments issues.

●Assist in identifying and investigating and resolving complex payment issues for a large social media platform.

●Serve as subject matter expert in assigned workflows.

●Escalating Complex issues to the client/Payment provider

●Assist in the training of new joiners.

●Participating in ongoing training.

●Understand & implement internal client policies and guidelines.

● Assist in the training of new joiners.

●Gather insight from members to improve quality and processes.

●Identify trends to improve the business process.

●Report daily productivity and service level metrics.

●Use standard operating procedures provided by the client to resolve job disputes.

HEB Groceries ( Customer service and food specialist) Mars 2015 – July 2019

●Train new employees in the company's policies and core values.

●Safety procedures

●Inventory management

●Ordering supplies

●Customer service is the most important part of my duties.

Driver rideshare May 2016 – July 2018

●Serve customers by giving rides.

●Assist customers when they need help and fix any issue.

Pharmacy clerk and stock management May 2011 – May 2014

●Sale pharmaceutical product

●Inventory management

●Ordering products

Languages

• English: (speaking, reading, writing)

• French: (speaking, reading, writing)

• Arabic: (speaking, reading, writing)

• Berber: (Native Language)

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