John E. Bernard

Cell: 570-***-****

Email: adypyr@r.postjobfree.com

CERTIFICATIONS:

-CETIFICATE: MCDST

-CERTIFICATES: CNA 3.12

-CERTIFICATES: CNE NOVELL 3.12

-CERTIFICATES: CNA Intranetware 4.

-CERTIFICATES: MCP

-CERTIFICATES: CISCO CCNA

-Certificate: MCSE 2000

-Certificate: MCSA 2000

EDUCATION:

The CHUBB INSTITUTE Parsippany, New Jersey

Diploma in Network Engineering (Honors) August, 1997

Diploma in Operations curriculum December, 1989

County College of Morris 1993-1995

Attended the two year school and studied classes ranging from: Math, English, Accounting.

COMPUTER SKILLS:

APPLICATIONS: Office, 2016, 2013, 10 Client access, Hyperion, Conference video equipment

Executive support and client support in various roles.

Utility, Oracle Versions 10. Ipads, Iphones, IBM client access.

Microsoft office products. Sccm client, Blackberry devices, Safeboot, Polycomm

Computer roll out and upgrade support. Crystal reports support, Ceridian application

Support. Citrix support, Inventory asset support.

HARDWARE: IBM compatible PC’s, Laptops (IBM, HP, Compaq, Toshiba, Dell),

Modems (Internal, External)., Black Berry units. Compaq, Mac Laptops

Hewlett Packard, Lexmark, Cannon, Xerox,

Scanners. Zebra Printer’s setup and configuration.

NETWORK: Ethernet Networks,, Patch panels, AS400 systems,

Cisco hubs and switches, Router basic support.

OPERATING SYSTEMS: Microsoft Family based operating system’s Windows 7, 8 Windows 10, Mac Support.

EMPLOYMENT:

WCD World class distribution center (Trader Joe’s) 04/2020-current

Nazareth, PA

System support supervisor

1)Responsible for six technicians

Responsibilities include:

Install, configure, and maintain Windows-based workstations, handheld devices, and servers.

Configure and monitor network infrastructure, equipment, devices.

Setup and maintain user accounts within an enterprise environment.

Setup and implement RF and wireless devices.

Setup and troubleshoot various printer technologies.

Setup and maintain phones, both desk, and cell.

Perform and/or oversee software installation and upgrades.

Maintain site software licenses for departments

Troubleshoot networks, systems, and applications issues.

15+ years of experience in the IT field with working knowledge of Windows server, Active Directory, and Exchange. Strong in Windows OS and Office applications.

Some Experience with network technologies: switches, routers, access points, etc.

Strong written and oral communication skills, particularly the ability to explain technical concepts in non-technical terms. Strong analytical and technical ability to solve complex problems.

Strong organizational skills

Strong customer service and interpersonal skills

Sanofi Pasteur Pharmaceutical’s 09/23/19-03/2020

Windows 10 Migration Project

1)Upgrade laptops and desktops to win 10

2)Push applications via SCCM

3)Perform technical troubleshooting

4)Break fix for laptops and desktops.

5)Inventory of equipment

6)Data copy

7)Active directory Support

8)Life cycle client computer replacement project

9)Lab support

Amazon 01/06/18-09-16-19

Logistics department

1)Analyze software for logistic errors and report my findings to management.

2)Update trouble tickets to ensure smooth operation.

3)Software monitoring of the logistics network.

4)Checking in and out trailers to the correct warehouse location via network scanner tools.

5)Hundreds of calculations processed throughout the day.

6)Instructed new employees on how to use the Amazon Logistics software.

Kforce 9/1- 12/01/17

Technical contracted support for Lehigh Valley Hospital network

.

Installed and configured:

Laptops

Desktop computers

Monitors and ensured correct display

Zebra printers and installed there driver’s.

Re-imaged laptop’s too Windows ten.

Configured client’s outlook sessions.

Network connectivity tested.

Client connectivity issue’s resolved.

Helpdesk support

Polo Ralph Lauren & Co. 4/99 – 7/15/17

9 Polito Ave, Lyndhurst, NJ 07071

Telephone 201-***-****

Present employer may be contacted after interview.

Sr. Technical Support Specialist

Responsibilities include: 2nd level support for Microsoft based operating systems and applications

Provide timely support to clients depending on the severity of the issue.

Success ratio must be at one hundred percent to satisfy the client community

Communicating clearly with clients needs is an integral part of the position.

By meeting client demands on technical support issues it has increased the productivity

of associates in the company. Responsible for company computer hardware shipping and inventory.

Diagnose and fix end users software and hardware issues.

Run software utilities or replace hardware to minimize client down time.

Client trouble tickets are kept to a minimum do to constant monitoring of queues.

Install and configure various software programs.

Connect to a server to initialize the software on the clients desktop or laptop.

Client acceptance must be received before software tickets can be closed

Configure and setup of TCP/IP printing.

Install communication software on client’s computer

Connect to networked printer via the TCP/IP protocol

Test print is run to ensure printer connectivity

Ghost utility for Windows 95,98 and NT.2000, Win7.

Application is used to install a copy of an operating system on a computer

Provides recovery from damaged operating systems which saves client downtime

and lost productivity.

Install and configure new PC’s and Laptops for end users and remote.

Responsible for setting up software per client specifications

Hardware and software must be tested by client before equipment can enter

Production.

IBM/AS400 connectivity support and software configuration.

Client access software must be setup on client’s machine to access the AS400

Configure AS400 print session via client access print properties. This procedure

is a vital part of clients work to be able to access AS400 reports promptly.

Patch Panels and fluke support.

Connect client equipment from patch panel to network switch for network

Connectivity. Used fluke equipment to diagnose network connection issues

If a client is not correctly connected to the network, work flow is stopped.

Assist tech’s to solve problems dealing with network Issues.

Provided my experience and leadership in dealing with complex issues

Clients value my experience in dealing with their personal computer issues

which has saved clients time and downtime.

Configure and setup Hp Jet direct Network print cards.

Jet direct are cards used to enable a printer to print on the network

Very skilled at client problem solving and determining the root cause of the issues

in a professional timely manner. Client success is my number one priority. If I do

not know the remedy for an issue, I have the resolve and determination to research the

issue. Time management is a key part of my efficiency and productivity for the client’s

success. Specializing in an executive support roll, this entails all fascist of support.

Helpdesk experience in a corporate environment.

Remote Support Specialist

Servicing district managers by providing phone support to resolve client Laptop issues

Resolving client VPN dial-up issues and modem connection issues

Problem must be resolved to receive one hundred percent client satisfaction

PBX Phone Connection Support

New phone connection via the phone closet

Manually connect phone wires to phone switch, Move clients phone to new

Location. Diagnose phone connection issues by retracing closet connections

By performing this function it has saved management the need to hire additional

phone support staff.

Benjamin Moore & Co. 2/98-03/99 360 206 South Flanders, NJ 07836

Joe Pulsfort, Supervisor

Telephone: 800-***-****

Novell 3.12/4.11 CNA, LAN Administrator

Responsibilities included: Monitoring the overall health of the network by using various

Software tools. Would generate a report daily that showed disk usage and error reporting

and then sent my findings to IS management for review. By taking proactive steps to

monitor system specifics, saved company extensive downtime do to failures.

Server upgrades adding updated software drivers to the server, was part of a team that upgraded the

server operating system from Novell version 3.12 to 4.1. Upgrade was essential to keep on course with the companies long term IT objectives.

Trouble shooting LAN connectivity problems/ issues

Server’s would loose connectivity to the network on occasion, a restart of the system

would correct the issue in most cases. Certain cases required that I replace the network

Card or replace the operating system.

Network backup- Arcserv software

Responsible for changing the network backup tape and assuring that the backup ran

Correctly overnight. Restored files and directories for clients that were corrupted or

missing. This restore procedure was accomplished by using the restore feature via

the backup software.

Remote server support

Monitored the remote server’s and routers for connectivity and error reports. If the

server lost connectivity, I would try to resolve the issue over the phone. If this could

not be accomplished I would call our third party to open a service call for repair.

Router support was first level, would call vendor for support and open up a service call.

Server disk management

Disk usage monitoring, would ensure that disk drives were not running out of space. If

a server was running low on resources, I would escalate the issue to management for

additional disk space. Had to replace errant disk drives on servers with a raid five

Configuration, process was successful.

Software and Hardware ordering/ and inventory

Ordered needed software and hardware for the server from our distributor.

Inventoried our complete line of network equipment

Documentation of network procedures

Was asked by management to document various tasks of my daily job that could be

used by another associate. One document that I wrote covered what to do in case a

server would not reboot, what steps to take. Wrote documentation explaining how to

install various software applications, step by step.

Password and directory security

Responsible for new client account setup, password and directory access on the

network. Would reset client password issues. Created directories for departments

to share and provided proper directory rights.

New print queue creation and support

Added new printers to the network, created the printer queue on the server, connected

the printer to the network and then added clients. If a printer would not print, I would

check the print server printer properties to ensure printer functionality. If the server

properties were fine, I would escalate the issue to the desktop support team.

Morgan Stanley Dean Witter Trust FSB 01/97-02/98

Three Harborside Way Jersey City, NJ

Dan Piggot, Supervisor

Telephone 201-***-****

Network support technician

Job responsibilities included: the monitoring of Novell and NT network servers. Every

Morning each server had to be tested for LAN connectivity, if a server would not connect

to the network, a system restart was initiated before escalating the issue to network

support. This support was handled at the network control center. By monitoring the

network closely saved the company extensive downtime because most problems were

detected and resolved before business hours started.

Novell and NT administration

Resetting login accounts, would handle calls from clients that could not access the Network.

Troubleshoot network connectivity issues

Responsible for client desktop connection to the LAN. If a client could not connect

to the network the first step taken would be to check to see if the network card has

a green light. Step two would be to check the communication closet for connection

back to the clients station. These two steps usually in most cases would solve the clients problems.

Desktop support

Responsible for all client needs on the desktop, including new software installations,

system login issues and application error support. Issue would sometimes entail that a

client could not access a document, missing DLL’s reported. A program reinstall in

most cases would correct the issue. If the issue was not correct, the error code would

need to be researched on the internet for a resolution.

Helpdesk support

Would field calls at the network control center from clients and try to resolve the issue

immediately. A trouble ticket would need to be opened and entered into the system for

resolution. If a call could not be resolved at the control center, a technician would have

to visit the client.

Lotus Notes Email support

Setup of email accounts which included personal address books and personal mail folders.

Responding to issue’s ranging from client’s cannot receive or send emails. This problem would either be a server problem which would affect the client community or an isolated client problem. The mail software could be corrupt and need to be reinstalled.

Hardware installations: LAN cards, Disk drives and CD-ROMs

Installed new PC hardware ranging from LAN cards, Disk drives, CD-ROMs, and other peripherals. Success rate had to always be one hundred percent to achieve client acceptance.

Rumba Mainframe connectivity software: support and installation

AS400 connection client based software. Setup this software so client could access resources on the network.

Printer support: connectivity issues and hardware issues.

Installed new network printers at client locations, setup printer session on client machines. Assisted clients with printing issues, performing various troubleshooting techniques to solve the issue.

PC Setup: Operating systems, applications and LAN connectivity

Installed new system’s at client site per system specification, installed new applications and ensured that client was connected to the network.

Prudential Insurance Company 1989 to 01/97

55 North Livingston Ave Roseland, New Jersey

Telephone: 973-***-****

Telecommunications Head Operator

Monitor SNA network for inactive nodes and applications

Responsible for the monitoring of the IBM networks active lines and links between buildings and

systems. In the event of a link failure, it was my job to try and reactivate the resource the connections software. By performing this proactive step saved the company lost financial resources and lesson the burden on the IT staff.

Provide level two support for helpdesk operators.

Provided support for helpdesk to resolve more complex connection issues and to escalate problem’s to third level support if needed.

Ensured system availability for VTAM customers

VTAM is the operating system on the IBM mainframe system, it was my

Responsibility to make sure to the client community that this product was available.

Provide support for client server customers

Supported a client server desktop system for the applications department that ran batch jobs for several groups. I was first level support to investigate connection issues, operating system failures, etc.

Implemented sop for associates.

Completed an instructional booklet containing procedures to help fellow associates perform tasks. The tasks included: using system operating commands,

Starting a production CICS region, what to do if a connection dropped?

The informational procedures booklet was greatly appreciated by management

because it enabled less experienced individuals to navigate through difficult procedures.

Trained fellow associates on using PC’s and company procedures

Company switched from mainframe terminals to NT 4.0 machines and I

took the initiative to assist fellow associates on using pc’s and their functionality.

IBM VTAM mainframe experience.

Job responsibilities included a vast knowledge of mainframe commands

and procedures. Moved SNA network to backup system for weekly mainframe system reloads.

Provide connectivity support for company's dial-up customers.

Received calls from clients regarding connectivity issues when

attempting to dial-in to the network. Some of the issues were modem related,

faulty communication software, client was using an invalid dial-up number.

Weekend on call support.

Received calls ranging from restarting links on the network, performing system

Functions that could only be carried out on the weekend and major network outages.

Was given this task because I handle working without a lot of supervision and dealing

with stressful situations.

Desktop support team

Was asked by my management to assist the desktop support team on installing

software, new printer and operating system installations. This showed my versatility

to be able to adapt to different situations and problems.

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