Customer Service Call Center

Decatur, GA *****

Syble Mims *********@*********.*** 404-***-****

Summary of Skill Set

Able to provide exceptional customer service while maintaining a reputation as a professional team member

Work effectively and efficiently under stressful environments

Strong organizational and detail-oriented skills

Experienced in the customer contact and telephone protocol

Proficient in Microsoft Word, Excel, PowerPoint, Oracle 2.4 and SAP

Work Experience

Convergent Resources Duke Energy-Promoted to Business Department in 2021

Customer Support Specialist -Remote August 2013- October 26, 2022

Handle inbound billing inquiries and service requests, including credit negotiations (payment extensions, arrangements, turn-ons, and turn-offs) in a fast-paced call center environment

Explain electric and natural gas charges to our customers and issue check refunds

Offer advice about how our customers can save energy and money by providing information about company programs, products and services or referring customers to network of agencies able to provide financial assistance

Describe company policies, procedures and government regulations as they relate to customer billing and service

Report electric and gas emergencies and outages

Provide data to customers requesting new services and/or construction

West At Home-Contract Agent

Customer Service Agent September 2013-October 2014

Received and process various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations

Obtained, entered, and verified customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, and resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells

Completed initial on-the-job training, as well as any new product or on-going training

Basketball Elite

Assistant Director of Operations May 2010-July 2013

Facilitated group activities and discussions throughout camp sessions to help educate the students about basketball

Assisted in the recruitment, hiring, training, and supervising of 6 camp counselors

Led staff meetings and evaluated team leadership

Managed crisis response during the camp programs

Sportime/School Specialty Team Lead Division Office Closure 2/2010 October 1996-2010

Managed and supervised a team of over (23) full-time employees during daily business hours

Provided additional clerical assistance for customer inquiries via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services in call center environment

Received and processed phone, fax, e-mail and mail orders

Assisted in the arrangement and execution of instructing employees on company policies, systems and routines for handling customer service requests, following prescribed training program

Education: Grady High School Piedmont Technical College

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