Billing Specialist Customer Service
Resume:
Francis Monique Maciel
Madera, CA 93637
**************@*****.***
July 13, 2023
To whom it may concern:
I am interested in a position at your office. If you are looking for a professional who is friendly, self-confident and has good work ethic then I feel that I am the suitable candidate for this position.
I have several years of experience working in a busy office environment and I am a fast learner who can complete tasks within time constraints. I have strong communication, customer service, office, and administrative skills. I have experience with a variety of software programs. Prior to my work in the dental filed I worked for my mother who is a small business owner. I had to interact on a one-on-one basis with customers and had to process transactions.
I look forward to hearing from you to arrange an interview.
Thank you for your consideration.
Sincerely,
Francis Monique Maciel
Francis Monique Maciel
3345 Avalon Ave
Madera, CA 93637
**************@*****.***
Cell: 559-***-****
Summary of Qualification
Diligent, detail-oriented professional knowledgeable of all functions in dental practice. Adaptable Front Desk Receptionist-Billing Specialist experience in a variety of industries with 9-year experience in the dental industry and history of success in providing exceptional customer. Excels at multi-tasking in a fast-paced environment, completing projects within time constraints. I am proficient in Eagle Soft, Dentrix, Open Dental, SNAP, and Trojan. Excellent communication and interpersonal skills to establish and maintain rapport with patients and staff. Fluent in English and Spanish.
Professional Experience
Francis Monique Notary, California December 2018 - Present
Notary Loan Signing Agent
•Coordinate mortgage signing with title and mortgage companies
•Maintain records of appointments, expenses, and profitability
•Coordinate closings with Escrow agencies and clients
•Review, print, scan, and email loan documents
•Travel to client's location for document signing
•Notarize all require documents
Professional Dental Care, Fresno, CA November 2016 - September 2018
Billing Specialist and Treatment Coordinator
•Professionally and courteously verified appointment times with patients
•Managed multi-line phone system and pleasantly greeted all patients
•Verified patients' eligibility
•Prepared necessary paperwork collected payments from patients and submitted claims
•Submit insurance claims and checked claims status with insurance agencies
•Sent out referrals and pre-certification as needed
•Followed-up on all unpaid insurance claims
•Answered patient's questions regarding their bills
•Performed insurance and patient collections
•Entered insurance payments
•Presented treatment plans to patients and collect necessary payments
Shamlian Family Dental, Fresno, CA March 2014 - May 2016
Front Office Administrator and Billing Specialist
•Sent out reminder cards to patients and confirmed appointments
•Managed multi-line phone system and pleasantly greeted all patients.
•Verified patient’s eligibility and checked claim status with insurance agencies
•Prepared necessary paperwork to collect accurate payment and sent out Claims
Ideal Smile Dentistry, Madera, CA March 2009 - December 2013
Office Manager
•Prepared insurance claim explained benefits and outlined pricing details for procedures and services
•Maintained patient data with required regulatory chart documents, personal information, and treatment consultation documentation
•Achieved revenue goals with successful management of patient scheduling, receivables, and miscellaneous operations expenses
•Reviewed reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands
•Supervised and led team of dental hygienists and support staff of 8
•Executed operational standards in full compliance with established policies, procedures, and government regulations
Clovis Family Dentistry, Clovis, CA September 2011 - November 2011
Schedule Coordinator
•Responded to telephone inquiries from patients and potential patients
•Registered Patients / Scheduled appointments and update appointment scheduler
•Monitored patient schedules and conduct reminder calls to patients
•Registered patient by verifying that patients record is up to date and accurate
•Made appropriate changes in computer system and on patient’s chart
•Verified patient/insurance details for planned treatment
•Managed the daily, weekly, and monthly calendar to meet the practice production and collection goals
Darin M. Camarena Health Center, Madera, CA June 2008 - August 2008
Dental Assistant Externship
•Coronal polishing
•Digital X-rays
•Assisted Dentist in all procedures
•Infection Control and sterilization
•Sealants
•Insurance billing and payments
•Computer charting and intro oral photos
•Appointment scheduling and confirmation
•Patient educator (preventive care and post op care)
•Updated Dental records and health history
Education
Kaplan College, Clovis, CA December 2007 - June 2008
Dental Assistant Certification
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