CONRAD SOLAREZ

San Jose, CA ***** 408-***-**** adypxm@r.postjobfree.com WWW: Bold Profile

Professional Summary

To grow with an organization that is an asset to the communities offering my assistance of 28 years of experience and learn new skills that support the organization and the clients served. I’m an experienced Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Conscientious professional with extensive experience advocating for the social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Accomplishments

• Achieved a one-year contract in six months with accuracy and efficiency.

• Collaborated with a team of 5 in the development of new program.

• Achieved effective results through assisting staff with learning curve of program.

• Supervised and trained a team of 16 school-based staff members.

• Achieved staff training of EMR, HMIS and VISPDAT program software for homeless prevention.

• Assisted numerous youth and young adults in reconnecting to their school and society, becoming productive individuals in various communities.

• Documented and resolved multiple gang issues in the schools and communities which led to more productive youth and improved campus safety.

• Assisted the families, associates, schools and the community by organizing a secondary crisis response when twelve youth and young adults had unfortunately passed away. Skills

• Facilitate Group Activities and Classes

• Family Reunification

• Home Visits

• Clients Rights

• Case Management

• Conflict Resolution

• Motivational Interviewing

• Client Empowerment

• Word

• Multitasking and Organization

• School Visits

• Resource Management

• Program Implementation

• Crisis Intervention

• Case Conferences

• Safety Protocols

• Court Mandated Reporter

• Excel

Work History

Lead Reentry Specialists/Case Manager 06/2019 to 02/2022 Breakout Prison Outreach d.b.a Never Give Up – Santa Clara County

• Manage program staff in providing program services by implementing strategy in accordance with approved goals, objectives and designated time frames for services.

• Managed case load of 25 individuals at any given time.

• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Oversee data entry tasks with accuracy and efficiency.

• Developed and implemented comprehensive case management plans to address client needs and goals.

• Serves as the program’s local contact for daily operations.

• Coordinates resources needed by program to provide contracted services to clients.

• Support individuals exiting incarceration and returning to community through case management services.

• Assists clients in navigating and accessing available resources in Adult Reentry Network and larger community, and by extension, to facilitate reentry into community and attainment of self- sufficiency.

• Assesses needs of clients and connects clients to resources in community that address basic needs such as housing, mental health services, substance abuse treatment services, physical health services, education, and other resources.

• Assists clients in transitioning from incarceration to community and in eliminating barriers to self- sufficiency through planning and service linkage/navigation.

• Consults with service providers, police, parole, and probation officers, and other personnel to determine causes of problems and effective solutions for clients in crisis.

• Serves as liaison between client, home, work, and community resources such as Family Service Agencies, Protective Service Agencies, as well as clergy members and judicial systems.

• Evaluates client's progress by use of journals and regular follow-up sessions that will take place in home, office, work, or in-custody.

• Serves as consultant to collaborative service providers regarding clients and situations concerning reentry population.

• Is knowledgeable of relevant community resources, including services offered by Office of Reentry Services, to make appropriate referrals and to access and provide services to clients, as needed.

• Is knowledgeable and up to date in state's Judiciary Policy and laws with regard to target population, as well as Court Probation and Parole guidelines.

• Develop and plan group activities and outings in order to enhance social development of individuals and provide support in areas such as grief, stress, and chemical dependency.

• Monitored program performance and outcomes for successful delivery of services.

• Imputed maintained EMR, HMIS, and VISPDAT, records. School Based Program Manager 06/1999 to 08/2020

Breakout Prison Outreach dba California Youth Outreach – Santa Clara County

• Negotiate contracts on behalf of C.Y.O

• Managed and supervised administrative and daily program operations, complying with policies and regulations.

• Identified program obstacles and communicated possible impacts to team.

• Ensure compliance on all contractual obligations with various schools and school districts: East Side Union School District, San Jose Unified School District, Campbell Union High School District, Santa Clara Unified School District, Greenfield Union School District, King City Union School District, Milpitas Union School District, Alum Rock Union School District, and Individual Public Schools

• Responsible for securing future contracts with schools and/or school districts.

• Supervised and trained up to 16 Youth Intervention Specialist's (YIS) within a school-based program.

• To provide appropriate and approved individual and family crisis intervention, rehabilitation, and case management services to youth and young adults that are exhibiting and/or engaging in gang involvement, high-risk or delinquent behavior.

• To manage and assist YIS that serve youth within school and probation system who are behaviorally beyond control of their guardians, curfew violators, truants, and/or runaways.

• Offer intervention and supportive services to culturally and linguistically diverse client base of youth, young adults, and their families, exhibiting and/or engaging in substance abuse, gang involvement, poor school attendance, depression, and other delinquent behavior.

• Provide training YIS on how to facilitate weekly group sessions, curriculums used are trained in are: Gang Awareness, Thinking for Change, and Anger Management,

• Provide workshops for educators and parents on gang and behavior dynamics.

• Consultant to schools on gang and behavior dynamics in school and local community

• Provide direct school-based services to gang involved youth at local Middle and High Schools in Cities of San Jose and Santa Clara

• Secondary Crisis Response.

Peer Mentor II 11/2018 to 06/2019

Starlight Community Services – Santa Clara County

• Provide services to children and TAY linked to Full-Service Partnership (FSP)

• Counseled 20 or more youth and TAY individuals to assist in overcoming obstacles, make proper choices to stay focused and adjust to society.

• Shared resources, opportunities, and activities to support mentee's learning and development.

• Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.

• Provide Outreach and Engagement to children and TAY within our communities.

• Implement TIP model with T.A.Y

• Collaborate with Care Coordinators

• Family Specialists, Parent Partners, and Housing Resources Specialists on development of plans of care and safety

• Provide mental health services, including rehabilitation, collateral, case management and crisis intervention to children, TAY, and their families, as deemed necessary and appropriate through assessment process and in collaboration with treatment team.

• Ensure appropriate documentation and billing of services.

• Link TAY to various resources, including housing, food, education/vocation, recreation, spiritual and social as deemed appropriate in partnership with treatment team.

• Assist children and TAY with communication with other service providers and agencies.

• Advocate on behalf of clients and promote self-advocacy.

• Participate in ongoing support with other Peer Mentors, as available.

• Complete outcome measures in collaboration with Community Services Director of QA

• Use personal vehicles to drive to and from client's home to provide peer mentor services.

• Occasionally may be required to transport client's and /or client's family members in personal vehicle.

• These duties are not all-inclusive, possible performance of other reasonable related duties as assigned by Community Services Supervisor as needed. Case Manager 06/2017 to 08/2018

Breakout Prison Outreach d.b.a Good Samaritan Project – Santa Clara County

• Case management services, target population 18 and over, male or female, coming from incarcerated setting.

• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

• Collaborate with clients to determine plans that increase their use of time in meaningful activities work, school, and community involvement, and how to use their leisure time in a more productive manner.

• Provide clients with self-help and client/family involvement resources to build and strengthen supportive relationships.

• Increase client access to substance abuse treatment, suicide risk prevention resources and mental health services, including reduction of psycho-social trauma if needed.

• Reduce homelessness and increase access to safe and permanent housing.

• Provide emergency resources, hygiene kits, bus tokens, gift cards, food bags and emergency housing.

• Developed and implemented comprehensive case management plans to address client needs and goals.

• Facilitated individual and group sessions to promote positive behavior change for clients.

• Developed and implemented safety plans for clients at risk of harm to provide protection.

• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.

Youth Intervention Specialists 08/2017 to 06/2018

Breakout Prison Outreach d.b.a California Youth Outreach – Santa Clara County (Juvenile Hall)

• Facilitate weekly groups of 20 or more youth,

• Curriculums facilitated, Thinking for Change, Anger Management,

• Established trusting and friendly relationships with Youth and Juvenile Hall counselors and administration staff

• One on one guidance counseling for high-risk offenders in maximum-security units referred by Santa Clara Juvenile Probation Department

• To provide appropriate and approved individual and family crisis intervention, rehabilitation, and case management services to youth and young adults, exhibiting and/or engaging in high-risk or delinquent behavior

• Serve needs of youth within Probation system who are behaviorally beyond control of their guardians, curfew violators, truants, and/or runaways, and Offer intervention and supportive services to culturally and linguistically diverse client base of youth and young adults exhibiting and/or engaging in substance abuse, gang involvement, poor school attendance, depression, and other delinquent behaviors, and use referral database when needed. Youth Intervention Specialist 10/1994 to 08/1999

Breakout Prison Outreach d.b.a Calif Youth Outreach – Santa Clara County (School Based)

• To provide appropriate and approved individual and family crisis intervention, rehabilitation, and case management services to youth and young adults, exhibiting and/or engaging in high-risk or delinquent behavior

• Serve needs of youth within Probation system who are behaviorally beyond control of their guardians, curfew violators, truants, and/or runaways, and Offer intervention and supportive services to culturally and linguistically diverse client base of youth and young adults exhibiting and/or engaging in substance abuse, gang involvement, poor school attendance, depression, and other delinquent behaviors, and use referral database when needed.

• Provide weekly group sessions of 20 or more youth, Curriculums used, Thinking for Change, Gang Awareness, Anger Management

• Provide workshops for educators and parents on gang and violent indicators, behaviors, and do's and don'ts of communication.

• Consultant to schools on gang and violent dynamics in school and local community

• Secondary Crisis Response

Education

Some High School

Additional Information

Throughout the 28 years working with high-risk youth and adults with challenges in special education, mental health, social and school disconnections, economic challenges etc. both male and female, many of whom have successfully made great changes in their lives, I am very grateful for being a part of many individuals that contributed to the wellbeing of those who have struggled in life. When I first started this line of work in 1994, I was a Youth Intervention Specialists assigned to Lincoln High School in San Jose, while walking through the hallways assessing the climate of the school, I noticed a small envelope looking paper on the floor about one inch in length. In those days it was common for illegal drugs to be packaged in that form, well when I opened the package, there was a quote that said. (Success is not measured by how far you get in life, but by the obstacles you overcome to get there) This quote has become one of the absolutes in my life ever since I first picked that small package up and a message I passed on to others.

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