Customer Service Rep

Monique Gaither

*** **** **. ************, ** ***14 770-***-**** **************@***.***

Summary

Energetic, enthusiastic insurance professional motivated to succeed in a fast paced and dead-line driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and workman’s comp claims. Accurate and thorough, hard worker with a keen attention to detail. Skilled in customer service and is willing to do whatever is needed to meet established goals. Skills & Abilities

Client relations expert

Claims file management processes

Complaint handling and resolution

Strong interpersonal skills

Self-motivated

Worker’s compensation claims

Excellent communication and

customer service skills

Team player

Organized

Licenses

• Georgia Adjuster (Casualty

& Property)

• Florida Adjuster (All Lines)

• South Carolina Adjuster (All

Lines)

• South Carolina Appraisal

(Auto Vehicle Damage)

• Alabama Adjuster

(Property, Casualty,

Workman’s Comp, Crop)

• Mississippi Adjuster (All

Lines)

• Texas Adjuster (All Lines)

• Louisiana Adjuster (All

Lines)

• North Carolina Adjuster (All

• North Carolina Appraisal

(Auto Damage)

• Michigan & Oklahoma

Property & Casualty

Certifications

• State Farm Property Certification 8/25/2017

• State Farm Insurance Co. (Auto Independent Adjuster, Auto Certification) Nov 2014

• Centralized Auto Claims Handling Training Nov 2014

• Property Adjuster training from Vale Solution 12/4/16- 12/23/16 Education

BACHELOR OF ARTS 1990 STILLMAN COLLEGE

· Major: Communications

CERTIFICATION 1985 COASTAL TRAINING

· Major: Cosmetology

CERTIFICATION 2007 GEORGIA PERIMETER COLLEGE

Major: General Education

Experience

COMPASS ADJUSTING SERVICES [October 2021-2022

Calling customer for initial contact

Reviewing field adjuster report

Processing payments

Making settlement calls to the insured

Responsible for claims from beginning to end

WARLAW PROPERTY AMERICAN FAMILY. INSURANCE [ SEPT 2020 – 2021 Completed claims analysis for adjustment with the use of Guidewire Created weekly and monthly reports regarding volume and staff development Conducted catastrophe damage assessments of individual residents and public property THE BEST IRS/STATE FARM/CLAIM ADJUSTER – AUTO [OCTOBER 2018-2019 Calling customer to get Quality first contact

Getting recorded statement about the accident

Determine liability

Issue payments

Page 2

BRIGHTCLAIM/CLAIM ADJUSTER [9/19/2017-11/15/2017

Responsible for assigned claims

Contacted customer to get a statement of damaged items Determine if damage is caused by a covered peril

Issue payments

PILOT CATASTROPHE/STATE FARM/CLAIM ADJUSTER [8/26/2017-9/16/2017 Calling customer to get Quality first contact

Scheduling tow vehicles

Setting up rental car reservations

Calling customer with total lost determination

Issued payments

RENFROE STATE FARM CLAIM ADJUSTER [10/9/16-11/4/16 Processed total loss auto claims which included interaction with customers, repair shops, vendors, setting up rentals and paying out claims. Also coordinated payoff and removal of the vehicle with financial institutions and towing companies. PARAPROFESSIONAL FAYETTE COUNTY SCHOOLS AUG 2007-OCT 2016

· Promote language development skills through reading and storytelling. Conducts small group and individual classroom activities based on differential learning needs. Supplied one-on-one attention to each student while maintaining overall focus on the entire group. Communicates effectively with educators from various grade levels. RENFROE STATE FARM AUTO ADJUSTER(AWC) STATE FARM INSURANCE CO JUN 2015 – JULY 2015 Processed auto claims which included customer service, coordination with repair shops, setting up rentals, paying out claims. CUSTOMER SERVICE REP LIVEOPS JANUARY 2006-AUGUST 2008

· Provided accurate and appropriate information in response to customer inquiries. Successfully interacted with customers and retail buyers to expedite orders. Guaranteed positive customer experience and resolved all customer complaints. Recommended and helped customers select merchandise based on their needs. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. CUSTOMER SERVICE REP LIVEOPS JANUARY 2006-AUGUST 2008

· Provided accurate and appropriate information in response to customer inquiries. Successfully interacted with customers and retail buyers to expedite orders. Guaranteed positive customer experience and resolved all customer complaints. Recommended and helped customers select merchandise based on their needs. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. CLAIMS ASSISTANT FIRM SOLUTIONS JANUARY 1997-APRIL 1998

· Interviewed claimants, medical specialist, and employers to determine pertinent claim information. Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control. Reviewed and processed workman’s comp claims. Processed and issued checks to insured. CUSTOMER SERVICE MANAGER AIRBORNE EXPRESS FEBRUARY 1993-APRIL 1997

· Successfully managed the activities of 20 team members. Developed, implemented and monitored programs to maximize customer satisfaction. Performed coaching and development sessions. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer issues, questions & complaints.

Contact this candidate