Jeffrey Lake

** * ********** *** #*

Jamaica Plain MA 02130

617-***-****

Email adypww@r.postjobfree.com

Objective

To obtain an Information Technology position utilizing my skills and experience

Technical Skills

Experienced supporting the following

Windows,10, Windows server, Active Directory,Bomgar,Lansweeper, Citrix servers,Barracuda Proxy, Airwatch servers, VMware, Checkpoint Firewall, Internet Explorer,Bloomberg, McAfee & Symantec endpoint security, Backup Exec, Ghost, Perfect Tracker, SCCM, Google Apps, ServiceNow, Cherwell, Office 365

PROFESSIONAL EXPERIENCE

M&R Consultants Corporation

Senior Technical support Specialist 11/22 to 7/23

Contract position with MA secretary of State Department

oProvided remote and onsite support using Bomgar and Lansweeper

oSupported users on Windows 10 and MS office products.

oProvided support for mobile devices and connectivity

oAssesses Technical needs and recommend technical solutions

oComplete remote software installations and upgrades

oTrack support tickets and inventory using Cherwell system

oImplement Microsoft AD updates as needed.

oProvided Technical support for upper management and problem users

oOther responsibilities as needed

Cynet Systems

IT Support Associate 9/22 to 11/22

Contract position with Harvard Business School

oMonitored service channels and ticketing system and respond to service requests in a timely manner

oMove users and computer/phone equipment between campus locations

oConfigure and deploy computer/phone equipment for incoming staff

oReclaim and remove equipment for departing users

oProactively escalate customer issues trends and suggestions

oAdditional responsibilities as required

MKS2 Technologies

Cyber Security Engineer 1/20 to 8/22

Contract Position with Veterans Administration TSS project

oMonitored Cyber security for 9 VA Client Sites across the country

oResolved security and encryption issues and updated as needed

oRemediated Laptops and Workstations Vulnerabilities using various in-house applications

oLogged and Tracked incidents using ServiceNow ticketing system

oRemediated reports generated from monthly Nessus system reports

ASM Research

Computer Support Specialist 11/15 to 1/20

Contract Position with Veterans Administration CRISP project

oMonitored compliance for over 3000 systems at Boston VA sites

oResolved security and encryption issues and updated as needed

oRemediated Laptops and Workstations using SCCM and various in house applications

oProvided remote back up for technicians at 5 other VA regional office

oCreated system audit reports on a monthly basis

oLogged and Tracked incidents using ServiceNow ticketing system

oCovered for IT specialists as needed at Boston VA benefits office

Fiduciary Trust Company

LAN Support Specialist 3/99 to 8/2015

oResolving user desktop problems in a Windows XP,7 & 10 environment

oMonitoring tape backups With Backup exec on Windows 2008 & 2012 servers

oAdministered Windows 2003,2008 and 2012 servers

oSupport Microsoft Office and numerous proprietary financial applications

oInstalled and configured workstations using Symantec Ghost and Clonezilla

oMaintained user database, assigned user rights and passwords in Microsoft Active Directory

oAdministered Microsoft Exchange server.

oAssisted in Implementation and decision making on Disaster recovery and Business continuity projects

oProvided Desktop security using various spyware and Anti-Virus programs

oImplemented email security using Postini and Google apps..

oMonitored user web activity using the Barracuda application

oSupported Remote users on Citrix, Airwatch and Blackberry BES servers

oAdministered Windows servers on Vmware virtual machines

Education

BOSTON UNIVERSITY Boston MA

Bachelor of Science in Economics

Boston University, Corporate Education Center Boston, MA

NOVELL/LAN CNE Certification Program

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