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Call Center Qa Automation

Location:
Walpole, MA
Posted:
August 04, 2023

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Resume:

Kubra Guler

QA Automation Tester

Boston, MA 339-***-**** adypw0@r.postjobfree.com Green Card Holder Professional Summary

Highly skilled, self-driven, result oriented SDET/Automation engineer with 5+ years of experience in developing and executing automated tests writing test plans, and ensuring software quality. Expertise in manual and automation testing of three layers of Web-based applications. Proficient in programming language in Java Object-Oriented Programming

(OOP), Selenium WebDriver, Maven, developing BDD, implementing Page Object Model (POM), all phases of Software Development Life Cycle (SDLC) and Agile Methodologies. Possesses excellent analytical and problem-solving skills with a strong attention to detail.

Skills

• Programming Language: Java, SQL

• Markup Language: HTML

• IDE: IntelliJ

• Automation Testing Tools: Selenium WebDriver, Postman, Rest Assured, JDBC

• Testing Framework: JUnit, TestNG

• Build Tools: Maven

• CI/CD: Jenkins

• API Testing Tools: Postman, Swagger, REST Assured

• Operating Systems: Windows, macOS

• Databases: MySQL, Oracle

• Version Control Tools: Git, GitHub

• Methodologies: Agile – Scrum

• Test Management: Jira Xray

• Strong knowledge of software testing methodologies and strategies

• Experience with Agile and Scrum methodologies

• Excellent analytical and problem-solving skills

• Strong attention to detail

Experience

Spore Systems

QA Automation Tester Oct 2022 – Present

• Experienced with implementing the Page Object Model (POM) based on an automation Framework using Selenium WebDriver and Java.

• Developed an automation test framework using Selenium WebDriver, JUnit, Maven, and BDD scripts, feature file using Cucumber with Gherkin language and defined reusable methods for the behavior of the application.

• Implemented Page Object Model (POM) and Data Driven Framework for UI testing.

• Designed and maintained automated test suites for regression testing, functional testing, and end to end testing

• Executed test cases using Selenium WebDriver and produced JUnit test results and HTML reports.

• Experienced in API functional testing of RESTful web services using Postman tool.

• Worked with developers to identify and resolve defects

• Utilized JIRA Xray for defect tracking and reporting

• Created and maintained Traceability Matrix (RTM) to ensure requirements coverage throughout the software testing life cycle.

• Participated in daily stand-up meetings and provided updates on testing progress

• Conducted regression testing to ensure software changes did not negatively impact existing functionality

• Documented test result and identified potential risks FOSOFT SOFTWARE DEVELOPMENT AND CONSULTING Istanbul, Turkey QA Automation Tester Aug 2016 – Jul 2021

• Analyzing business requirement documents to identify testing needs and priorities.

• Tested APIs using Postman, REST Assured, and Swagger tools.

• Developed and executed test plans and test cases.

• Created automated test scripts using Java and REST Assured library for RESTful API testing.

• Verified data integrity using SQL.

• Utilized Selenium WebDriver and TestNG for automated testing.

• Worked with cross-functional teams to identify defects and track them through their lifecycle.

• Participated in code reviews and provided feedback to ensure code quality.

• Conducted regression testing to ensure software changes did not negatively impact.

• Analyzed and reported test results to the relevant parties. ARSKOM COMPUTER LTD. Istanbul, Turkey

Operation & Account Manager Jun 2009 - Aug 2016

• Operational management of activation and deactivation of satellite communication services and equipment along with addressing potential technical issues in coordination with IT team.

• Direct and coordinate activities concerned with pricing particularly related to RFI, RFQ processes for both Government as well public contracts, and successful delivery of services.

• Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvements.

• Prepared monthly financial forecasts and quarterly reports along with the management of invoice and reconciliation processes.

• Developed detailed client profiles and actively monitored client accounts identify possible issues in advance VODATECH INFORMATION PROJECT and CONSULTING Istanbul, Turkey Call Center Operations Manager Nov 2006 - Jun 2009

• Managed and monitor call center operations to ensure smooth and efficient functioning.

• Monitored and evaluated call center performance against KPIs and SLAs.

• Developed and implemented staff training and mentoring programs.

• Supervise and mentor a team of call center agents, including performance management, coaching, and providing feedback.

• Implemented customer quality procedures and dealt with customer issues in a courteous manner.

• Ensured that rules of conduct were adhered to during each call and monitored staff calls for quality assurance purposes.

• Provided initial training for each new call center project.

• Collaborate with other departments to implement cross-functional process improvements.

• Ensure call center software and hardware are properly maintained and updated.

• Generated and analyzed call center reports, including performance metrics, customer satisfaction, and trends. Education

CYDEO Tysons, VA

SDET & QA Training

Sep 2022 – May 2023

Yeditepe University Istanbul, Turkey

MBA IN NTERNATIONAL MARKETING

Sep 2017- June 2019

Anadolu University Eskisehir, Turkey

BUSINESS ADMINISTRATION WITH MAJOR IN

FINANCE/ACCOUNTING

Sep 2007 - June 2007

Selcuk University

COMPUTER SICENCE

Konya, Turkey

Sep 2002 - June 2004



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