GALE DUNCAN

Phone: 309-***-****

Address: **** ********* *****, ******, *******, 36830

Email: adypvh@r.postjobfree.com

CAREER SUMMARY

As a seasoned administrative support professional with over three decades of experience and more than a dozen years in management roles, I have honed my skills in handling multiple projects and working effectively with individuals of varying personalities. My positive attitude and friendly demeanor enable me to navigate even the most challenging situations with ease.

WORK EXPERIENCE

Ray Dennison Buick GMC Cadillac April 2017 to Present

Administrative Support Assistant

Provided exceptional customer service to clients at the dealership.

Managed inbound and outbound calls in a professional manner.

Resolved queries and addressed concerns of both new and existing customers to their satisfaction.

Trained in Era-Ignite, Accounting, and Vehicle Management.

Experience in Vin Solutions and product tracking.

Competent in AutoMate, Account Renewal, Vehicle tracking, and sales.

Illinois Mutual Insurance Company April 2017 to September 2018

Kitchen Support Staff

Successfully coordinated and managed multiple lunch orders for a large corporate client.

Demonstrated exceptional organizational skills during peak hours, ensuring all moving parts were balanced effectively to maintain maximum efficiency.

Salvation Army Family Store and Donation Center July 2015 to December 2016

Store Manager

Managed day-to-day operations.

Oversaw multiple aspects such as monitoring profits, employee schedules, and ensuring high levels of customer satisfaction.

Effectively created and managed schedules for up to 50 employees, providing consistent supervision to maintain optimal performance.

Strategic approach resulted in a significant 30% increase in sales.

Motherhood Maternity August 2014 to May 2015

Floor Supervisor

•Managed and maintained accurate inventory levels to ensure adequate stock availability.

•Provided excellent customer service by assisting shoppers in locating and selecting merchandise, resulting in increased customer satisfaction.

•Efficiently addressed customer complaints and concerns, working towards a swift resolution and providing exceptional support during dissatisfying interactions.

•Played a key role in loss prevention efforts by ensuring the accuracy of cash counts and closely monitoring shopper behavior, contributing to the achievement of loss prevention goals.

Stride Rite March 2000 to December 2010

Store Manager

•Managed inventory tracking and efficiently ordered materials and supplies to ensure optimal product coverage during varying seasonal demands.

•Consistently achieved store sales goals and effectively budgeted inventory to minimize loss and maximize profit margins.

•Scheduled employees to cover a seven-day work week, taking into consideration their availability, religious preferences, and personal activities, ensuring a fully staffed and smoothly functioning store.

•Recruited and trained new employees according to company standards, while also handling employee terminations when necessary.

•Provided exceptional customer service to meet the needs of clients, prioritizing their satisfaction to secure return business and maximize client happiness.

Education

Illinois Central College, Peoria, Illinois 2013-2015

oMajor: Public Relations

Skills

Microsoft Office

Office Management

Managing files, records, and documents

Managing policies and procedures

Quality and inventory control

Quality and process improvement

Team building and supervision

Staff development, recruiting, and training

Performing accounting functions

Budgeting

Customer service

Multi-line phone system

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