Customer Service Patient Care

Destini Williams

CAREER OBJECTIVE

Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

EXPERIENCE

TELLER, Flowood, MS

Bank Plus, December 2021-Present

• Processed customer transactions promptly, minimizing wait times

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service

• Educated customers on use of banking website and mobile apps

• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit

• Identified sales opportunities and referred customers to branch partners in financial services

• Counted, verified, and handled bank deposits and armored car transactions

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

• Calculated fees due, interest and change for customer transactions ASSISTANT MANAGER, Flowood, MS

Cato Fashion, September 2016-September 2022

• Organized schedules, workflows, and shift coverage to meet expected business demands

• Directed and led employees, supervising activities to drive productivity and efficiency

• Collaborated with store manager to develop strategies for achieving sales and profit goals

• Completed inventory audits to identify losses and project demand

• Mentored staff to enhance skills and achieve daily targets, using hands on and motivational leadership

• Trained team of 6 to deliver outstanding customer service, boosting customer satisfaction ratings 100% 601-***-**** adypvd@r.postjobfree.com Terry, MS 39170 OFFICE ASSISTANT-Internship, Jackson, MS

Oak Forest Elementary, Jackson Public Schools, January 2021-August 2021

• Performing general office clerk duties and errands

• Updating paperwork, maintaining documents, and word processing

• Handling incoming calls and other communications ASSISTANT INVESTIGATOR-Internship, Jackson, MS

Hind's County Sheriff's Office, June 2013-January 2015

• Produced timely and accurate reports about findings

• Went undercover in disguises to gather additional evidence

• Performed site evaluations, customer surveys and team audits

• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines

• Performed mobile and stationary surveillance on individuals involved in underage selling of products in gas stations or stores

• Secured and reviewed evidence, including cigarettes or any type of tobacco products, and uploaded into case management system.

EDUCATION

EKG TECH CERTIFICATION- BIOLOGY, Starkville, MS

Mississippi State University, May 2023

BACHELOR OF SCIENCE IN BIOLOGY

Jackson State University, January 2021

SKILLS

Quality Patient Care Closing And Contract Negotiations Staff Training And Development Microsoft Office Expertise Project Management Abilities Merchandising Customer Relations Orientation And Training Product Branding Inventory Management Retail Space Planning Typing Speed 70 Wpm Balance Cash Drawers Sorting And Filing Policy And Procedure Adherence Identification Checks Diagnostic Evaluation Medical Histories And Vital Statistics Medical/Cardiac Terminology Clinical Documentation Patient Health Education Patient Care Activities Mobility Devices Medical Equipment Diagnostic Software Performing Ultrasounds Accomplishments And Honors Microsoft And Computer Skills Great Customer Service Management Skills Leadership Skills Active Listening Good At Solving Problems

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