Customer Service /Collections Specialist

Cassandra Karnes

531-***-**** ******.****@*****.*** Omaha, NE 68111

Industrious professional with experience in retail management. Skilled in leading and motivating teams to exceed customer expectations while increasing profits and reducing costs. Recognized for driving team performance through open communication and a positive working environment. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully l the [Collection Representative] role at your company.

EXPERIENCE

ASSISTANT MANAGER Omaha, NE

Citi Trends December 2022 - Present

•Coached and mentored new employees on company policies and procedures.

•Communicated with clients to address questions, concerns and needs and provide quality customer service.

•Resolved customer complaints and handled refunds and returns to promote satisfaction.

•Organized company merchandise and displays to increase brand awareness and product sales.

MAINTENANCE CLEAN-UP SPECIALIST Council Blu fs, IA The Cleaning Crew February 2017 - Present

•Attended department or in-service meetings, conveying or gathering information to perform functions. • Covered for receptionist and administrative team members by answering telephone and distributing mail. Followed manufacturer instructions and established procedures to keep equipment operational.

•Dusted, moved and rearranged furniture according to requests given by supervisor or from work orders.

•Cleaned air vents and replaced filters to facilitate proper air flow.

•Covered surfaces with drop cloths or paper to protect furniture and areas during painting.

•Maintained records of scheduled maintenance procedures and inventory of supplies.

•Calculated required materials needed and estimated cost based on eld measurements or work orders.

OFFICE HELP FOR FORTUNE 500 COMPANYS Fremont, NE

Staffco May 2013 - July 2016

•Managed administrative activities by organizing meetings, arranging appointments and handling mail.

•Kept the premises neat, clean and organized to meet company standards.

•Recorded customer transactions and receipts.

•Routed phone calls to appropriate recipients and handled internal business correspondence.

•Greeted visitors upon arrival and directed guests to appropriate facility locations.

•Updated account information in company databases.

•Answered questions and concerns regarding company products, services and prices.

COLLECTION SPECIALIST Omaha, NE

Omnium Worldwide May 2010 - December 2013

•Negotiated payment plans with debtors to ensure timely payments.

•Used various methods of communication including phone, emails and letters to effectively communicate with debtors.

•Monitored accounts to ensure accuracy of payment information.

•Utilized problem-solving and conflict resolution skills to resolve disputes between debtors and creditors.

•Delivered customer service support by responding to customer inquiries regarding account receivable balance.

•Conducted outbound phone calls on delinquent accounts to establish payment arrangements with customers.

•Leveraged skip tracing to establish early direct contact with borrowers.

•Brought accounts to current status by reducing delinquency and defaults.

•Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sales, service, or credit contracts.

•Traced delinquent customers to new addresses by inquiring at social media neighbors.

•Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.

•Developed and implemented collection strategies to reduce delinquency rates.

•Located and notified customers of delinquent accounts by mail, telephone, and personal visits to solicit payment.

•Notified ed credit departments, order merchandise repossession, and service disconnection and turned over account records to attorneys when customers failed to respond to collection attempts.

•Recorded information about financial status of customers and status of collection efforts

•Arranged for debt repayment and established repayment schedules, based on customers' financial situations.

EDUCATION

COSMETOLOGY INSTRUCTOR IN COSMETOLOGY BUSINESS

Elegant Quest, Omaha, NE

COSMETOLOGIST IN COSMETOLOGY

Stewart’s School of Hair Design, Omaha, NE

APPLIED PSYCHOLOGY

Metropolitan Community College, Omaha, NE

SKILLS

Feb 1993

Jun 1990

May 1996

•25 Years Customer Service Experience •

•Management Training •

•Loyal •

•Customer Relations •

•Staff management •

•Orientating and Training •

•Stage Shows •

•Money Handling •

•Negotiation and Conflict Resolution •

CERTIFICATIONS

Excel

Excel in Sales

Customer Relationship Management

Staff Training

Directing Team Members

Product and Service Knowledge

Training and Development

Effective Selling Techniques

Training

• Cosmetologist/Instructor 37300

REFERENCES

References available upon request.

AWARDS

• Highest amount of Money collected By Western Union

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