Xaundrae Tingling

DIRECTOR OF OPERATIONS WITH * YEARS OF LEADERSHIP EXPERIENCE

Rockville, MD

adypto@r.postjobfree.com

+1-678-***-****

Operations Executive with an unwavering success record of leading day-to-day operations, including overseeing revenue-producing activities, developing short- and long-term planning goals, and developing and implementing administrative policies and plan to meet operational goals. Excellent record consistent promotions for far surpassing established metrics and performance standards. Well-rounded background in project management, people management, change management, and operations management. Experience retaining and growing existing accounts, building new and existing customer relationships, meeting established revenue goals, and delivering value-added experiences. Successful at meeting all corporate guidelines, safety, quality, performance, customer service, and operational goals. Strong qualifications in strategic planning, forecasting, project management, client acquisition and retention, problem resolution, and financial forecasting/analysis. Proven ability to work cohesively with staff at all organizational levels to excel in meeting and exceeding operational goals. Superior critical thinking, decision making, performance optimization, problem-solving, continuous process improvement, and active listening skills

Work Experience

Director, Real Estate & Workspace

TEACH FOR AMERICA

2019 to Present

Promoted to a position of increased authority and scope. Serve as a business operations strategist and visionary accountable for managing daily operations for 200,000 square feet of office space between Teach For America in New York and Washington DC. Success developing and executing plans and protocols encompassing 500 staff members for reopening Teach For America New York and Washington DC aligned with CDC COVID-19 recommendations. Build and cultivate strong relationships with internal stakeholders and colleagues to meet and exceed operational objectives.

• Directed high-level strategic planning necessary to oversee space sharing program that serves over 200 staff members and achieve $500k in annual revenue.

• Authorized the safe reopening of all 53 Teach For America offices across the country by researching and formulating actionable reopening plans based on recommendations from OSHA and the CDC.

• Create and oversee a program dedicated to the equitable distribution of $15K in professional development funds.

• Champion successful strategies to manage the financial relationship with all vendors who service the NYC & DC offices, ensuring all billing is accurate and consistent with org compliance standards.

• Employ industry-related subject matter expertise to lead financial compliance documentation processes for all NYC office, DC office, and office project spend, including Request for Quotes processes, contract reviews, and team spend audits to ensure outside vendor contracts and agreements are compliant with policy standards.

• Leverage excellent critical thinking and written communication skills to create an operational handbook for staff members and emergency management action plan for an office with 150 employees. Created and published a logistical plan for onboarding new staff.

• Serve as a consultant and project manager for other regional locations that needed to re- size their office space

Manager, Workplace Operations

TEACH FOR AMERICA - Washington, DC

2018 to 2019 (TFADC)

Promoted to serve as point person for external organizations seeking to hold events. Challenged to utilize subject matter expertise to design and implement systems and operations to support the customer service team in their day-to-day execution and delivery of customer service excellence.

• Within six months of taking on this project, reduced the budget to $60K+ after researching and negotiating contract terms with the current storage facility.

• Within three months of starting the project, successfully attained 150 staff members to switch over to the new system.

• Provided leadership, guidance, and direction to a team of five . Led and directed a team in designing and implementing team-wide sessions around Diversity, Equity, and Inclusion.

Associate Partners & Events

TEACH FOR AMERICA

2016 to 2018

Promoted to serve as the first point of contact at Teach For America New York for external organizations in need of event and meeting venues. Leveraged strong organizational, prioritization, project leadership, and people management skills to design and maintain an external-facing website for the events program. Consistently met customer demands and expectations through dynamic day-to-day operational leadership.

• Within six months of implementing new events program, generated $50K+ in additional revenue.

• Partnered with the IT team to develop website and to ensure that it featured all of the relevant information like pricing and pictures of space Worked with the finance team to create an invoice system to ensure proper coding of payments.

• Closely collaborated with the legal affairs team to ensure that we could create a liability waiver for organizations and guests under 18.

• Developed and cultivated innovative strategies to create and execute a plan to reach and maintain 90% occupancy of the desk rental program. Facilities Coordinator

TEACH FOR AMERICA

2014 to 2016

Demonstrated excellent business prowess to coordinate logistics, draft agendas, provide advance materials, and execute follow-ups for Facilities meetings. Closely monitor staff performance and ensure alignment with organizational expectations.

• Met and exceeded operational objectives by designing, implementing, and maintaining office systems; employed communication structures that maximize efficiency daily and in case of emergencies for all staff members based in the New York National Office. Education

Bachelor of Arts in History, Morehouse College (2013)

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