Post Job Free

Resume

Sign in

Customer Service Sales Representative

Location:
Tampa, FL
Posted:
August 04, 2023

Contact this candidate

Resume:

AMY CARTER

Tampa, Florida adyptk@r.postjobfree.com 813-***-****

CAREER OBJECTIVE

Results driven business professional with strong organizational skills, exceptional customer service abilities, and solid communication skills focused in purchasing.

EXPERIENCE

ERP Implementation Specialist, Paragon Water:

09/2020-present

Assist in the development and implementation of ERP system.

Maintain internal Paragon part numbers in ERP via real time transactions and in testing applications.

Train sales team on ERP transaction process while supporting all training and testing environments throughout the plant.

Maintain sales orders via real time transactions, and in testing development.

Work with the sales team to ensure all sales functions are covered in implementation.

Materials Buyer, Kimball Electronics:

06/2017-03/2020

Worked with Materials Manager, purchasing and planning teams to identify potential shortages and expedite.

Extensively worked ERP systems, SAP and Fusion.

Communicated supply information throughout the business aligning with production team schedules.

Investigated and problem solved procurement, forecasting and availability challenges.

Initiated Vendor Managed Inventory programs to streamline purchasing, improve availability and lower total cost of acquisition.

Focused on continuous process improvements to drive lower costs, better availability and higher profits.

Strategic sourcing to negotiate terms, prices and conditions for the purchase of product as needed.

Order Management Buyer (Contractor), Honeywell Aerospace:

11/2014 – 11/2015

Utilized SAP system to maintain accuracy of data for all order management requirements which included FAR and DFAR regulations and guidelines.

Developed continuous improvement activities to assist procurement department in achieving quarter and annual company goals.

Expedited factory shortage and make sure high performance of supplier On Time Delivery, On Time too Request, and On Time to Re-Committed.

Supplier Management knowledge on sourcing metrics like OTTR & OTD.

Resolved inbound shipment issue and implement the best practice to maintain the lowest inbound logistic cost.

Collaborate with site team to resolve on-dock issues and process RTV requisitions.

Helped resolve invoice discrepancies between accounts payable and vendors to ensure low invoice holds and improve operational efficiencies.

Applied Company standards to solve incoming material issues with suppliers.

Assisted in obtaining documentation for commercial and mil spec products from vendors to support compliance guidelines.

Distribution Coordinator Florida Region, Rep One Associates:

07/2011 - 01/2014

Primary responsibilities to engage the Florida distribution sales and management teams to increase sales and demand creation growth.

Formulated Florida goals and objectives across sales and demand creation to achieve annual budgets.

Coordinated business reviews with distribution management focused on goals, performance, market analysis, and customer demand creation pipeline.

Placed sample and small buy orders direct on MFG. Sites for engineering.

Enhanced the customer experience in aspects of their business across all markets and customer segments in Florida.

Prospected and developed relationships with new and existing customers to ensure customer satisfaction, retention, and growth.

Sal

Buyer, Jabil Circuits:

08/2005 – 02/2006

Managed order fulfillment process through systems requirements, program management communication, and supplier relationships to optimize inventory velocity’

Executed procurement process for commercial and Mil Spec products from quote process through final acquisition.

Optimized SAP MRP to consistently keep material in and out as requested.

Assisted in supporting Senior buyers with overload.

Processed and help keep RMA Shelf.

Utilized SAP system for all order placement and order management activities.

Inside Sales Representative, Arrow Electronics:

12/1995 – 08/2003; 06/2004 – 07/2005

Selected for Pacesetter in 2000 by increasing on-site engagement from $5.6M to $11.9M over three years.

Improved on-site customer engagements through management of supply chain engagement, sales operations, daily quotes, and cross references dealing with both commercial and mil spec components.

Ensured customer procurement requirements included FAR and DFAR were adhered to internal and flow downed to the manufacturer.

Responsible for daily customer interaction across purchasing, quality, logistics, component engineering.

Negotiated component pricing based on competitive landscape, GP expectations, and Arrow district long term goals.

Customer Engagements – Superior, Group Technologies, Reptron Manufacturing, MC Test & Assembly, and Lockheed Martin SEMAC

EDUCATION & VOLUNTEER

CNA Academy, Clearwater Florida, license # 299287

Hillsborough Community College, Tampa Florida

Florida Hospital Volunteer

ERP Systems, SAP, Fusion, SAGE, IFS

Microsoft Office, Windows 13



Contact this candidate