Fatimah AbdurRauf

Customer Service

Brooklyn, NY 11212

adypst@r.postjobfree.com

+1-718-***-****

I am looking for a New Career in the Customer Service Industry, to utilize my experience and skills for a successful completion of each job task. Authorized to work in the US for any employer

Work Experience

Seasonal UPS Driver Helper

UPS - Brooklyn, NY

October 2022 to January 2023

Driver Helper, ride along with a Package Delivery Driver in the brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries and greeting customers. Helpers do not drive,

It is a seasonal role. During busiest time of the year. Brand Ambassador

Samplers Inc. - Rhode Island Rock, MA

September 2019 to July 2022

Brand Ambassador for various open per -diem positions, Knowledge of each product for sale, show appreciation for the brand with marketing and sales. Allow the customers to try before you buy Upselling all products during sampling building customer relationships and collecting data for company for feedback on how to improve future Market Strategies. Driver/Operator

Uber Partner Drivers - Long Island, NY

April 2017 to March 2020

Driving Safely pickup and drop off from a specified location, interactions with passengers loading and unloading passenger baggage maintaining a clean and safe vehicle in good condition. Provide professional and courteous service to all passengers. Bridal Sales Consultant

Mary Kay Inc - New York, NY

April 2010 to January 2015

Bridal Sales Consultant

Bridal Beauty

Mary Kay products offer you so many ways to enhance your beauty and well-being. Innovative skin care! Pampering bath and body products, and so much more. Even products for the groom! View the Bridal Beauty Catalog. Contact me today to try out products, host a party, or shop for gifts! Home Health Aide

Partners In Care, LLC - New York, NY

March 2007 to August 2009

Supported patients by providing housekeeping and laundry services shopping for food and other household requirements according to Care plans. Assisting with personal services such as bathing dressing, and grooming.

Vital signs and Range-of motion according to physical therapy needs. Security Officer/Receptionist

Allied Barton Security

1998 to September 2001

Security Receptionist for Allied Barton Security assigned to the Alliance Capital financial and stock exchange floors, Duties included daily login with security checks to the data center and perimeter checks for any loitering of unauthorized personal, clearance of Delivery personal. Answering Reception Desk Phone with clear speaking voice directing calls to extensions and taking messages when lines are not available or busy.

Security Supervisor

Lance Investigation - Bronx, NY

September 1997 to August 1999

Security Supervisor for Lance investigations for Jose Diego Beekman Houses in the Bronx N.Y. Home Health Aide

Preferred Home Care of New York - New York, NY

September 1993 to August 1997

VNSNY trained me in managing care for people with complex health needs in the comfort of their own home's to regain and maintain independence's

Post hospitalization, Hospice care training Observation and reporting Clients rights, HIPAA and Elder Abuse Prevention. Improving Caregiver Empathy.

Home Health Aide

U S Home Care - Bronx, NY

March 1988 to December 1992

Trained to provide direct care, personal assistance and support to patients who are ill, elderly or disabled. Assist patient with daily activities such as bathing, grooming, dressing, within personalized care plan. Accompany to medical appointments and remind patients to take all prescription medication according to doctors orders.

Education

Certificate in Cosmetology Hair Trichology

Empire Beauty School - New York, NY

June 2015 to January 2016

Surgical Technology in Operating Room Technician

Star Career Academy- New York - New York, NY

February 2012 to January 2013

Nurses Aide in Nursing

Adult and Continuing Education - Brooklyn, NY

September 2008 to August 2009

Nurse Technician in Nursing

Empire Careers - New York, NY

January 1999 to December 2000

High school diploma in General Studies

Deleware Valley Job Corps - Callicoon, NY

January 1986 to September 1987

Skills

• Microsoft Word (10+ years), Training, Retail, Customer Service Skills, Time Management, Customer Service (10+ years), Customer Care, Call Center, Organizational Skills, Marketing, Teaching, retail sales, CPR, Cosmetology, Fashion, Demo, Outgoing, Promotional Assessments Nursing Skills: Patient Focus & Orientation -- Highly Proficient April 2019 Addressing concerns and using sensitivity when responding to needs and feelings of patients. Full results: https://share.indeeda (10+ years)

• assignment/obyacsjwspp587a2 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Home Care

• Caregiving

• Laundry

• Hospice Care

• Meal Preparation

• Cleaning Experience

• Medical Records

• Patient Care

• Alzheimer's Care

• Hospital Experience

• Case Management

• Medication Administration

• Vital Signs

• Medical Office Experience

• Dementia Care

• Office Management

• Personal Assistant Experience

• HIPAA

• English

• Medical Billing

• Hospice Care/ Dementia Prevention (2 years)

• Recruiting

• Senior care

• Patient service

• Sales

• Customer service

• Microsoft Office

• Phone etiquette

• Medical Scheduling

• Supervising Experience

• Laboratory Experience

• Driving

• Shuttle driving

• Medical terminology

• Cleaning

• Leadership

• Communication skills

• Upselling

• Critical care experience

• Aseptic technique

• Care plans

• Patient monitoring

• Anatomy knowledge

• Dietary department experience

• First aid

• Hospitality

• Security

• Typing

• Guest services

• Filing

• Retail management

• Management

• Safety plans

• Intake

• Data collection

• ADLs

• Developmental disabilities experience

• Events management

• Manufacturing

• Serving

• Fashion styling

• Restaurant experience

• Assembly

• Outside sales

• Store management

• Computer skills

Languages

• English - Expert

Certifications and Licenses

Nurse Aide

September 2008 to August 2009

Trained to work closely with Medical Staff in a variety of settings including hospitals, nursing homes and mental health facilities, to ensure that a patient is provided basic care on a daily bases such as personal and hygiene care,

Basic vital signs, such as respiration rate, temperature and blood pressure, deliver them to operating rooms set up equipment observe patients physical,mental,emotional conditions. Report abnormal changes or patterns to Nursing Staff. CPR/First Aid

August 2016 to August 2018

Hands on CPR Training AED Basic Life Support.

CNA

Security Guard Licensing

September 1997 to May 2017

New York State Department of NewYork

Security Guard Licensing #100********

Driver's License

Cosmetology License

State Tested Nursing Assistant

Assessments

Sales Skills — Highly Proficient

October 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Patient-focused care — Highly Proficient

April 2019

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient

Customer service fit — Proficient

August 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Verbal communication — Proficient

July 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Customer focus & orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Proficient

March 2021

Tendency to be dependable and come to work

Full results: Proficient

Work motivation — Expert

July 2021

Level of motivation and discipline applied toward work Full results: Expert

Supervisory skills: Motivating & assessing employees — Highly Proficient September 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Expert

October 2021

Responding to customer situations with sensitivity Full results: Expert

Teamwork: Interpersonal skills — Proficient

October 2021

Responding to challenging team situations at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate