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Customer Service Document Review

Location:
Arlington, TX
Salary:
65,000
Posted:
August 04, 2023

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Resume:

Linda D. Henderson

**** ******** **. ***. ***

Arlington, TX 76011

Cell: 469-***-****

Email: adypsk@r.postjobfree.com

To obtain a position within the mortgage industry. Proven ability to manage and motivate teams. Recognized for consistently achieving high levels of productivity as a leader and individual contributor.

Employment Experience:

Mortgage Closer Gateway Mortgage

03/16 to 12/22 Irving, TX

Ensure Gateway Mortgage procedures are adhered to during the process. Review loan data in paperless loan file for accuracy and consistency.

All loans have been approved.

Prepare a minimum of 4 to 8 closing packages per day.

Met scheduled closing dates.

Make sure conditions are signed off prior to funding the loan.

Review title work to make sure it is a clear title with no liens.

Prepare closing instructions to send to the Title Company to prepare the Prelim CD or Closing Agent including closing conditions.

Review and approve CD with accurate fees for closing.

Review fee variance and initial LE.

CD in compliance with RESPA guidelines.

Balance CD to wire prior to any Purchase transactions or prior to refi loans with rescission periods.

Prior to funding review all documents for signatures and dates.

Insure strict adherence to all compliance requirements.

Prioritize workload - maintain 24 to 48 hour turnaround time.

Confirm all dates are accurate in system and on loan documents.

Inputs correct loan data in LOS.

Complete doc draw for all programs and Investors.

Complete and verify vesting and complete signature lines as needed for Trust, POA & LLC’s.

Complete Specific checklist

Review CD from closing agent and compare fees in system, verify for consistency and accuracy. Verify fees are within tolerances based on Requirements.

Perform and generate compliance test.

Verify lock and approval dates have not expired prior to sending out documents.

Verify important documents have not expired (appraisal, credit, title commitment, HOI, income docs, VOE and etc.)

Coordinate with Mortgage Bankers and processors on any issues that may arise at closing or prior to thru LOS

Coordinate with Closing Agent that documents have been received and closing is confirmed

Review the loan approval and conditions prior to closing/funding

Well versed knowledge of Investor Requirements

Knowledge of Lender Guidelines as it relates to doc drawing

Ability to pay attention to detail and catch errors prior to signing

Strong auditing skills

Familiar with Investor Requirements relating to Investor required documents and state specific documents.

Ability to perform funding related duties to assist the loan funders during crunch times if needed.

Ability to work in a fast paced environment and meet tight deadlines.

Ability to work in a flexible and production oriented environment.

Superior internal and external customer service skills.

Ability to communicate in a proactive and timely manner.

Team player with a positive and “can do” attitude.

Ability to be prepared to be interrupted by authorized rushes and still get docs out within a timely manner.

Document preparation – prepare and distribute closing documents for loans in process. Audit provided documentation for errors and administers data into the system with accuracy for preparation of final closing documents.

Document review – review provided initial disclosure documentation for date and fee accuracy. Audits initial disclosure to ensure that we are in compliance with the state federal regulations, Review final disbursement/settlement statements to ensure quality and accuracy of final closing costs, cash to close and RESPA compliance.

Wire/funds distribution – Audit fees in the system to ensure that the wire/check amount is correct and that all fees needing to be netted/ disbursed are entered into the system correctly upon completion of closing package.

Funding Authorization – Audit final signed documents and disclosure for accuracy and signature compliance in order to issue final funding authorization/disbursement with the title agencies.

Perform related responsibilities as required or assigned.

TRID ready, closing: Conventional/ FHA/VA/Home

Equity/Refi’s/Purchase/Investments/203 K/Second Home/OTC Loans/ USDA/Bond/ Constr. Perm/ TRID Loans closing experience.

TRID – Understands the knowledge of guidelines.

Knowledge/Skills/Abilities

Compliance Knowledge – Knowledge of RESPA and TILA regulations.

Document Preparation – Familiarity with CD (Closing Disclosure) preparation and review and closing document preparation and review requirements per state and program guidelines.

Pipeline Management – Ability to manage and prioritize pipeline and individual work load.

Attention to Detail – Must have attention to detail and good customer service skills.

Mortgage Closer Amcap Mortgage

09/15 to 03/16 Houston, TX

Ensure Amcap Mortgage procedures are adhered to during the process. Review loan data in paperless loan file for accuracy and consistency.

All loans have been approved.

Prepare a minimum of 4 to 8 closing packages per day.

Met scheduled closing dates.

Make sure conditions are signed off prior to funding the loan.

Review title work to make sure it is a clear title with no liens.

Prepare closing instructions to send to the Title Company to prepare the Prelim CD or Closing Agent including closing conditions.

Review and approve CD with accurate fees for closing.

Review fee variance and initial LE.

CD in compliance with RESPA guidelines.

Balance CD to wire prior to any Purchase transactions or prior to refi loans with rescission periods.

Prior to funding review all documents for signatures and dates.

Insure strict adherence to all compliance requirements.

Prioritize workload - maintain 24 to 48 hour turnaround time.

Confirm all dates are accurate in system and on loan documents.

Inputs correct loan data in LOS.

Complete doc draw for all programs and Investors.

Complete and verify vesting and complete signature lines as needed for Trust, POA & LLC’s.

Complete Specific checklist.

Review CD from closing agent and compare fees in system, verify for consistency and accuracy. Verify fees are within tolerances based on Requirements.

Perform and generate compliance test.

Verify lock and approval dates have not expired prior to sending out documents.

Verify important documents have not expired (appraisal, credit, title commitment, HOI, income docs, VOE and etc.)

Coordinate with Mortgage Bankers and processors on any issues that may arise at closing or prior to thru LOS

Coordinate with Closing Agent that documents have been received and closing is confirmed

Review the loan approval and conditions prior to closing/funding

Well versed knowledge of Investor Requirements

Knowledge of Lender Guidelines as it relates to doc drawing

Ability to pay attention to detail and catch errors prior to signing

Strong auditing skills

Familiar with Investor Requirements relating to Investor required documents and state specific documents.

Ability to perform funding related duties to assist the loan funders during crunch times if needed.

Ability to work in a fast paced environment and meet tight deadlines.

Ability to work in a flexible and production oriented environment.

Superior internal and external customer service skills.

Ability to communicate in a proactive and timely manner.

Team player with a positive and “can do” attitude.

Ability to be prepared to be interrupted by authorized rushes and still get docs out within a timely manner.

Document preparation – prepare and distribute closing documents for loans in process. Audit provided documentation for errors and administers data into the system with accuracy for preparation of final closing documents.

Document review – review provided initial disclosure documentation for date and fee accuracy. Audits initial disclosure to ensure that we are in compliance with the state federal regulations, Review final disbursement/settlement statements to ensure quality and accuracy of final closing costs, cash to close and RESPA compliance.

Wire/funds distribution – Audit fees in the system to ensure that the wire/check amount is correct and that all fees needing to be netted/ disbursed are entered into the system correctly upon completion of closing package.

Funding Authorization – Audit final signed documents and disclosure for accuracy and signature compliance in order to issue final funding authorization/disbursement with the title agencies.

Perform related responsibilities as required or assigned.

TRID ready, closing: Conventional/ FHA/VA/Home

Equity/Refi’s/Purchase/Investments/203 K/Second Home/OTC Loans/USDA/Bond/ Constr. Perm/ TRID Loans closing experience.

TRID – Understands the knowledge of guidelines.

Knowledge/Skills/Abilities

Compliance Knowledge – Knowledge of RESPA and TILA regulations.

Document Preparation – Familiarity with CD (Closing Disclosure) preparation and review and closing document preparation and review requirements per state and program guidelines.

Pipeline Management – Ability to manage and prioritize pipeline and individual work load.

Attention to Detail – Must have attention to detail and good customer service skills. Mortgage Closer Genpact Mortgage

06/15 to 08/15 Richardson, TX

Ensure Genpact Mortgage procedures are adhered to during the process. Review loan data in paperless loan file for accuracy and consistency.

All loans have been approved.

Prepare a minimum of 4 to 8 closing packages per day.

Met scheduled closing dates.

Make sure conditions are signed off prior to funding the loan.

Review title work to make sure it is a clear title with no liens.

Prepare closing instructions to send to the Title Company to prepare the Prelim CD or Closing Agent including closing conditions.

Review and approve CD with accurate fees for closing.

Review fee variance and initial LE.

CD in compliance with RESPA guidelines.

Balance CD to wire prior to any Purchase transactions or prior to refi loans with rescission periods.

Prior to funding review all documents for signatures and dates.

Insure strict adherence to all compliance requirements.

Prioritize workload - maintain 24 to 48 hour turnaround time.

Confirm all dates are accurate in system and on loan documents.

Inputs correct loan data in LOS.

Complete doc draw for all programs and Investors.

Complete and verify vesting and complete signature lines as needed for Trust, POA & LLC’s.

Complete Specific checklist.

Review CD from closing agent and compare fees in system, verify for consistency and accuracy. Verify fees are within tolerances based on Requirements.

Perform and generate compliance test.

Verify lock and approval dates have not expired prior to sending out documents.

Verify important documents have not expired (appraisal, credit, title commitment, HOI, income docs, VOE and etc.)

Coordinate with Mortgage Bankers and processors on any issues that may arise at closing or prior to thru LOS

Coordinate with Closing Agent that documents have been received and closing is confirmed

Review the loan approval and conditions prior to closing/funding

Well versed knowledge of Investor Requirements

Knowledge of Lender Guidelines as it relates to doc drawing

Ability to pay attention to detail and catch errors prior to signing

Strong auditing skills

Familiar with Investor Requirements relating to Investor required documents and state specific documents.

Ability to perform funding related duties to assist the loan funders during crunch times if needed.

Ability to work in a fast paced environment and meet tight deadlines.

Ability to work in a flexible and production oriented environment.

Superior internal and external customer service skills.

Ability to communicate in a proactive and timely manner.

Team player with a positive and “can do” attitude.

Ability to be prepared to be interrupted by authorized rushes and still get docs out within a timely manner.

Document preparation – prepare and distribute closing documents for loans in process. Audit provided documentation for errors and administers data into the system with accuracy for preparation of final closing documents.

Document review – review provided initial disclosure documentation for date and fee accuracy. Audits initial disclosure to ensure that we are in compliance with the state federal regulations, Review final disbursement/settlement statements to ensure quality and accuracy of final closing costs, cash to close and RESPA compliance.

Wire/funds distribution – Audit fees in the system to ensure that the wire/check amount is correct and that all fees needing to be netted/ disbursed are entered into the system correctly upon completion of closing package.

Funding Authorization – Audit final signed documents and disclosure for accuracy and signature compliance in order to issue final funding authorization/disbursement with the title agencies.

Perform related responsibilities as required or assigned.

TRID ready, closing: Conventional/ FHA/VA/Home

Equity/Refi’s/Purchase/Investments/203 K/Second Home/OTC Loans/USDA/Bond/ Constr. Perm/ TRID Loans closing experience.

TRID – Understands the knowledge of guidelines.

Account Representative / Closer The Middleberg Group 07/14 to 03/15 Dallas, TX

Ensure that their unit has one experienced management level person onsite during all normal business hours who is capable of, and designated to, answer questions or to quickly find someone who can answer the questions.

Receive alerts to draw title packages and or legal packages for perspective clients.

Review Title commitment for any outstanding liens and or if title commitment is expired.

Draw documents according of what closing package that the perspective clients request for the closing.

Advise on any legal questions on title commitments or anything that is pertaining to any up closings.

Run High Cost Test to make try that the client is in compliance.

Draw documents for Mods, Construction Perm, VA, FHA, Conventional, Texas Equity, New Construction, 203K Loans, One Time Close Loans.

Review the Huds.

Train established clients in preparing residential closing documents using Miracle Online product.

Instruct clients in successfully configuring and transferring data from Loan Origination Systems (LOS) to Miracle Online.

Facilitate clients in resolving LOS errors, ensuring successful migration of loan data.

Answer technical and non-technical client questions.

Create and link custom document formats to custom branch tables.

Perform state and federal document testing to ensure form and product accuracy.

Create specialty closing documents using Q-edit and Manual Manipulation systems.

Reviews Texas and Louisiana Title Commitments and complete closing package request for the perspective clients.

Closer/ Funder/ Teamlead Pacific Union Financial LLC 10/12 to 11/13 Irving, TX

Ensure the procedures are adhered to during the process at Pacific Union Financial, LLC.

All loans have been approved.

Prepare a minimum of 8 closing packages per day.

Met scheduled closing dates.

Make sure conditions are signed off prior to funding the loan.

Review title work to make sure it is a clear title with no liens.

Prepare closing instructions to send to the Title Company or Closing Agent including closing conditions.

Review and approve Hud I Settlement Statement prior to closing.

Review GFE and initial TIL.

Hud I in compliance with RESPA guidelines.

Balance Hud I Statement to wire prior to Purchase transactions or prior to loans with rescission periods.

Prior to funding review all documents for signatures and dates.

Preparation of the collateral package upon receiving the original closing package from the Title Company/ Closing Agent.

Insure strict adherence to all compliance requirements.

Prioritize workload - maintain 24 to 48 hour turnaround time.

Conv/FHA/VA/Home Equity/Refi’s/Purchase/Investments/ Harp/Second Home closing experience.

Closer/ Funder/ Teamlead NationStar Mortgage

06/12 to 10/12 Irving, TX

Prepare a minimum of 8 closing packages per day.

Input accurate information in system prior to preparation of drawing loan docs

Met scheduled closing dates and time..

Ensure that NationStar Mortgage procedures are adhered to during the process.

All loans have loan approval.

All conditions signed off on prior to funding.

Review GFE.

Review Hud I Statement prior to closing.

Balance Hud I to wire.

Review closing documents prior to funding in a table funded transaction.

Insure strict adherence to all compliance requirements.

Review funding documents for signatures and dates..

Prioritize workload - maintain 24 to 48 hour turnaround time.

Preparation of the collateral package upon receiving the original closing package back from closing agent. Review signatures and dates.

Conv/FHA/VA/Home Equity/Refi’s/ Purchase/ Investments/ Harp/Commercial/Co- Op/New Construction closing experience.

RESPA guideline in compliance with Hud I.

Closer/ Funder/ Teamlead Metlife Home Loans

08/11 to 5/12 Irving, TX

Loan has been approved for closing.

Prepare a minimum of 8 closing packages per day.

Accurately input information for preparation of drawing loan documents.

Met scheduled closing dates.

Ensure that Metlife Home Loans procedures are adhered to during the entire process.

Signed off conditions met prior to closing (inclusive of LPS).

Review GFE.

Review Hud I prior to closing upon approval.

Balance Hud I to wire.

In compliance with RESPA guideline.

Review funding documents prior to funding, and order wire in a table funded transaction.

Prior to funding signed off remaining conditions to be met.

Insure strict adherence to all compliance requirements.

Prioritize workload - maintain 24 to 48 hour turnaround time.

Prior to receiving original closing package in preparation of collateral package. Review loan documents for signatures and dates.

Conv/FHA/VA/Home Equity/Refi’s/ Purchase/ Investments/Harp/USDA/Bonds/Co- Op/New Construction/Jumbo/Commercial closing experience.

Customer Service Skills.

Closer/ Funder Bank of America

07/10 to 8/11 Plano. TX

All loans have underwriter approval.

Prepare a minimum of 8 closing packages per day.

Accurately input information for loan documents.

Met scheduled closing dates.

Ensure that Bank of America procedures are adhered to during the process.

Review closing documents prior to funding, including documents.

Insure strict adherence to all compliance requirements.

Review GFE.

Review Hud I Statement prior to closing. Balance the Hud I to the wire.

Review funding documents for signatures and dates. Prior to giving authorization to fund.

Signed off remaining conditions met prior to funding.

Prioritize workload - maintain 24 to 48 hour turnaround time.

Review original closing package for signatures and dates for preparation of collateral package..

Conventioanl/FHA/VA/Home Equity/Relo/Refi’s/ Purchase/ Investments/ Harp/Bonds/Co-Op/USDA/Construction/Commerical closing experience.

RESPA

Customer Service Skills.

Closer/Funder/Teamlead JPMorgan Chase Bank, N.A.

04/03 to 02/10 Fort Worth, TX

Prepare a minimum of 8 closing packages per day.

Accurately input information in system for preparation of loan documents.

Met scheduled closing dates and time.

Ensure that JPMorgan Chase Mortgage procedures are adhered to during the entire process.

All loans have been approved and all conditions signed off on prior to closing and funding.

Review Title to ensure clear with no liens.

Preparation of detailed closing instructions sent to Title Company or Closing Agent including "closing conditions" to prepare Hud I Statement.

Review GFE.

Review Hud I Statement and balance to wire. Make sure in compliance with RESPA.

Review closing documents prior to funding for signatures and dates.

Insure strict adherence to all compliance requirements.

Prioritize workload - maintain 24 to 48 hour turnaround time.

Review the original closing package for signatures and dates. Preparation of the collateral package.

Conventional/FHA/VA/Home Equity/Refi’s/Purchase/Investments/Second Homes/ Harp/ Bonds/ USDA/Commercial/Co-Op/Jumbo/New Construction/203 K closing experience.

Customer Service Skills.

Education / Training

University Of Phoenix – 08/13 to Present

South University - 8/10 to 05/11

Marion High School - 5/83, HS Diploma

Computer Skills

Microsoft Powerpoint

Microsoft Excel

Microsoft WordPerfect

Windows 95 & 97

Windows 8

Access

AFS

CLOSR

DataTrac

StatusMart

Edge

Net Oxygen

TMO

TCL

Lotus Notes

Fields Quantum

Blitz Docs

Tickler System

Miracle

Loan Origination System (LOS)

Catlyst Point

Quantum

Byte

IDS

Mortgage B

Encompass



Contact this candidate