Customer Service Sales Representative

WILLIAM J. DAVIS

** ******** ****** • Plymouth, MA 02360 • 617-***-**** • ************@*****.***

Multifaceted and results-oriented professional with solid and diverse experience in purchasing practices and procedures, customer service and planning and coordinating merchandise towards supporting the organization in driving business growth. Highly analytical and adept in identifying trends within departments with advanced presentation and relationship development abilities, acknowledged for improving procurement operations to ensure profit turnarounds. Detail-oriented, proficient in merchandise selection that best matches customers’ needs. Goal-driven individual committed to excellent work performance and excellent customer service delivery to meet client’s diverse needs and organization’s expectations. A team player with effective interpersonal and communication skills, ade pt at building productive relationships with diverse set of individuals.

Core Competencies: Operations Management • Purchasing Management • Customer Service • Sales & Marketing • Staff • Training Account Management • Inventory Management • Vendor Negotiation • Process Improvement • Relationship Building PROFESSIONAL EXPERIENCE

Amazon Plymouth 2020 – 2021

Pick, Pack and ship.

• Employee off the month

Amazon Stoughton 2017 – 2020

Pick, Pack and ship.

Tissue Banks International 6/2015 – 12/2016

Lab Support Technician

Record and manage individual cases for NEW ENGLAND EYE BANK to determine patient eligibility for corneal transplant.

• Distribution of approved corneas to surgeons for patients needing a corneal transplant. Wal-Mart 11/2008 – 6/2013

Zone Merchandise Supervisor/Assistant Manager

Oversaw and monitored multiple departments within the store. Managed and motivated department managers and associates to improve customer experience. Directed inventory operations to maximize sales and profits. Guided associates on customer service approaches and techniques to ensure customer issues are resolved within company guidelines.

• Provided customer service by identifying needs, resolving issues and maintaining a safe shopping environment. New England Art Publishers 9/2007 - 4/2008

Purchasing Manager

Managed daily inventory levels, ensured all products are maintained on hand without incurring additional costs to the operation. Purchased products, secured contracts and collaborated with the largest vendors to ensure products are purchased in a cost effective manner. Coordinated with receiving department to develop an inventory control system to ensure effective and efficient use of inventory space. Integrated new automated receiving procedures to increase efficiency and productivity. Ordered daily product needs from office supplies to printing press needs.

• Purchased new shelving units that are strategically set up to maximize performance for all picking and packing situations, which increased productivity.

• Reduced overall product shipping costs by initiating a new contract with UPS for numerous out bound shipments. WB Mason, Office Furniture and Supply Company 9/1987 - 5/2005 Purchasing Agent 10/2003 - 5/2005

Handled major accounts, specifically school and municipality business, ensured the highest profit levels for the company. Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services. Analyzed price proposals, financial reports, and other data and information to determine reasonable prices.

• Analyzed sales results and increased sales profits through improved departmental communications. National Accounts Manager 2/2001 - 3/2003

Directed daily activities for major department with $20M+ in annual sales. Supervised 10 employees, implemented operational procedures and departmental policies to maximize productivity. Interacted with customers, evaluating needs and optimizing satisfaction. Recommended merchandise to customers to increase sales. Coordinated with department managers, interacted with all vendors, placed purchase orders, reviewed vendor policies and negotiated returns.

• Analyzed sales results and increased sales volume by improving management, customer service and staff training. OTHER RELEVANT EXPERIENCES

WB Mason, Office Furniture and Supply Company 1987 – 2001 (Operations Manager, Sales Representative, Customer Service Manager).

•. Johnny Ds Restaurant, Cook and Bus, Kitchen 2016-2017. •. Volunteer Basketball coach, Holy Family School, Rockland, MA • Volunteer Baseball Coach, Rockland, MA

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