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Customer Service Shift Leader

Location:
Knoxville, TN
Salary:
20
Posted:
August 04, 2023

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Resume:

Summary

Skills

Experience

Steven Holman

Knoxville, TN 37901

865-***-****

adyps6@r.postjobfree.com

Control Operation and Adjustment

Parts Inspection

Loading and Unloading Procedures

System Monitoring

Data Management

Conflict Resolution

Friendly, Positive Attitude

Training & Development

Reliable & Trustworthy

Critical Thinking

Relationship Building

Customer Service

Problem Resolution

PPE Use

Planning & Organizing

Team Building

Active Listening

Organizational Skills

Maintenance & Repair

Supervision & Leadership

Basic Math

Good Work Ethic

Exdey America corporation January 2021 to Current

Furnace Operator/Manufacturing Associate

Knoxville, TN

Coordinated furnace maintenance alongside facility leaders and maintenance teams. Handled tasks such as racking parts, unloading furnaces and programming furnace operations with consistent expertise and attention to detail.

Assisted with furnace insulation and coil retrofits as well as programming, 5S implementation and Total Productive Maintenance (TPM).

Maintained quality standards by correctly reading orders and managing processes with high degree of skill.

Kept operations in full compliance with quality, environmental, health and safety procedures for protection of workers and general public.

Controlled risks of fire, explosions and burns by carefully following safety protocols. Met demanding production schedules by inspecting parts, removing excess powder and loading items into furnaces.

Set flows, temperatures and belt speeds for efficient, high-quality production. Maintained compliance with established company standards, safety procedures and regulatory requirements.

Drove forklift, front-end loader and hoists to move materials and ladles of molten metal. Completed regular equipment inspections to assess safety and operability of each part. Performed upkeep to remove ashes from furnaces, utilizing shovels and buckets. Calculated quantity of material to be loaded into furnaces, following specifications. Identified issues promptly and immediately notified supervisor regarding potential project delays. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Demonstrated leadership by making improvements to work processes and helping to train others. Sonic October 2019 to December 2020

Trainer /Cook Shift Leader

Knoxville, TN

Served as lead cook, guiding and assisting training of less experienced cooks. Communicated with kitchen employees, answered questions and offered insight into food preparations. Kept kitchen, cooking utensils and storeroom clean and neat. Cut, chopped and sliced meat and produce to prepare for cooking. Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs. Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.

Trained kitchen workers on culinary techniques.

Followed recipes and procedures to prepare, season and cook food products. Operated variety of kitchen equipment to measure and mix ingredients. Checked freezer and refrigerator each day to verify proper functioning. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Improved performance of team members resulting in high-quality meals produced daily. Made meals in accordance with company standards and requirements. Maintained clean and orderly appearance throughout kitchen and dining area. Set up work stations prior to opening to minimize prep time. Checked completed orders for correct quantity and quality. Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses. Prepared variety of foods according to exact instructions and recipe specifications. Monitored temperatures of prepared food and cold-storage areas. Checked quality of food products to meet high standards. Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Chopped and diced vegetables and fruits to stock fridge ahead of busy periods. Received and stored food and supplies.

Handled advanced thawing and food pre-preparation for upcoming meals. Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.

Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste. Requested supplies and equipment orders, explaining needs to managers. Distributed food to service staff for prompt delivery to customers. Communicated effectively with wait staff regarding patron food allergies and dietary restrictions. Adhered to regulatory standards regarding safe and sanitary food prep. Hooters June 2010 to July 2013

Cook Shift Leader

Knoxville, TN

Served as lead cook, guiding and assisting training of less experienced cooks. Communicated with kitchen employees, answered questions and offered insight into food preparations. Kept kitchen, cooking utensils and storeroom clean and neat. Cut, chopped and sliced meat and produce to prepare for cooking. Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs. Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.

Trained kitchen workers on culinary techniques.

Followed recipes and procedures to prepare, season and cook food products. Operated variety of kitchen equipment to measure and mix ingredients. Checked freezer and refrigerator each day to verify proper functioning. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Improved performance of team members resulting in high-quality meals produced daily. Taught kitchen staff about proper nutrition, food allergies and dietary issues. Education and Training

Made meals in accordance with company standards and requirements. Maintained clean and orderly appearance throughout kitchen and dining area. Set up work stations prior to opening to minimize prep time. Checked completed orders for correct quantity and quality. Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses. Prepared variety of foods according to exact instructions and recipe specifications. Monitored temperatures of prepared food and cold-storage areas. Checked quality of food products to meet high standards. Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Chopped and diced vegetables and fruits to stock fridge ahead of busy periods. Received and stored food and supplies.

Handled advanced thawing and food pre-preparation for upcoming meals. Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste. Executed proper techniques when preparing menu item ingredients. Requested supplies and equipment orders, explaining needs to managers. Distributed food to service staff for prompt delivery to customers. Communicated effectively with wait staff regarding patron food allergies and dietary restrictions. Adhered to regulatory standards regarding safe and sanitary food prep. West High School October 2005

GED

Knoxville, TN



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