Customer Service Pharmacy Technician
Resume:
Verdresa Marshall
Stone Mountain, GA *****
adyps4@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatch Transportation Coordinator
GMR INC. - Tampa, FL
November 2021 to Present
Customer service; booking trips for Medicare/Medicaid members for appointments, life sustaining and hospital discharges.
Receptionist
e-Telequote Insurance - Clearwater, FL
October 2022 to May 2023
Customer service; Answer calls and gather information fir agents to return calls or transfer calls. Pharmacy Technician
Centene ( Wellcare ) - Tampa, FL
March 2019 to November 2021
Prior authorization; consult with providers and give decisions on member's medications; per protocol, policy and procedures.
Pharmacy Technician
TAMPA FAMILY HEALTH CENTERS - Tampa, FL
February 2018 to September 2019
Customer service; type, fill, order, conduct inventories, stock, return, and cash out medications. 340 B Pharmacy Technician
Omnicare
November 2013 to October 2016
Triage phone calls from Long-term Care, Assisted living and Rehabilitation centers to Pharmacist, different departments and staff.
Refill, type new and bill prescriptions; make STAT runs for couriers take take to different facilities; outside their cycle time.
Pharmacy Technician
WellCare - Tampa, FL
November 2010 to May 2013
Customer Service; inbound and outbound calls, prior authorization denials and approvals; work with other departments for prior authorization claims
Night Auditor
Holiday Inn Express - Tampa, FL
April 1998 to December 1999
Customer service; answer incoming calls, check in and out guest. Prepare continental breakfast for 1st shift and have at times worked that shift for no-shows. Credit card transactions; distribute supplies/needs of the guest. Assist guest with Quality of, In-home personal palace. Make reservations, greet our guest in every appropriate way, at all times. As a Night Auditor, my responsibility was to total all transactions/ business of the front services(billing: vacant rooms, etc; how many were credit ( Visa, etc); etc. Education
Pre Pharmacy
Hillsborough Community College
Skills
• Pharmacy
• Customer Service
• Billing
• Inventory
• Word
• Pharmacy Technician Experience
• Triage
• Medical Terminology
• Phone Triage
• English
• Clinical Pharmacy Experience
• Compounding Medications
• Order Entry
• Hospital Experience
• Insurance Verification
• HIPAA
• Quality Assurance
• Computer Operation
• Transportation Management
Certifications and Licenses
Pharmacy Technician
January 2017 to December 2018
Registered in the state of Florida; RPT 62988
Pharmacy Technician License
June 2023 to June 2024
License # PHCT071680
Additional Information
In the medical/pharmacy field, I have worked with shipping, sorting for UPS, FED EX, and DHL for prescriptions all over the U.S.
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