Customer Service Administrative Assistant

EXPERIENCE

Sales Representative/Program Consultant

January 2021 - June 2023 Byrider/ DPR Investments, Leon Valley, TX

Accounting Clerk/Administrative Assistant

April 2020 - October 2020 Peak Trailer, San Antonio, TX

Sell vehicles within the guidelines of Byrider and accountable for correctly implementing the Byrider program with every customer

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Understand how the Byrider and CNAC Finance operations work and are able to explain it to customers in everyday terms

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Focus on the Customer by asking questions, listening, and determining needs

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Treat each customer with courtesy and respect Set and achieve daily/monthly numbers of sales prospects, phone call and number of appointments

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Use Byrider sales tools to explain the program Serve customers by selling them a dependable vehicle that confirms to their expressed needs and Budget

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Observe All CNAC guidelines on every deal Understand how to market the features and benefits of each vehicle

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Use Byrider sales procedures to obtain maximum down payment

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• Advises management of any mechanical problems noticed

• Knows and uses CNAC document procedure.

• Be the company first contact for customers/vendors alike Answer telephone call and route them to the correct individuals

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Sort mail and distribute it daily to the appropriate departments

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Verifying PO's/ Correct Amount for parts & service invoices data entry/ running daily reports

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Entering Invoices into spreadsheets while ensuring correct payments and discrepancies are listed daily

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Providing invoices for payment inquiries and discrepancies to customer/vendors file

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• Account payables/receivable documents daily/weekly CONTACT

210- 997-8273

*********@*****.***

San Antonio, TX 78244

CAREER OBJECTIVE

As a knowledgeable Business

Professional with extensive

experience in many arenas I am

confident that I will be a great asset

to any company. My past experience

and successes in such roles as Sr

Sales Advisor, Sr Admissions

Representative and Administrative

Management will allow my proven

skills such as establishing rapport

with clients, customer satisfaction

and problem solving skills to

contribute to your company success. I

have come to enjoy process

optimization and have a passion for

developing relationships,cultivating

partnerships.

CYNTHIA MATHIS

Career Planning Advisor/Admissions Officer

September 2019 - April 2020 University Of Cosmetology Arts & Sciences, San Antonio, TX

Taking cash, check or credit card payments makes collection calls for account receivable aging accounts

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Entering accounts payable invoices into a spreadsheet for tracking/filing

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Using microsoft outlook for communicating with inner office staff/outside vendors

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• Balance register/complete online deposits daily

• Help with closing the end of the month by making sure all

• Credit card receipts/cash receipts and invoices balance

• Use excel spreadsheets for daily reports as needed Generated ad hoc reports as requested by the management team

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• Other daily projects as needed.

• Must set Appointments for All Incoming Leads

Set & Confirm Appointments for Admissions & Financial Aid Daily

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Give general information about time, dates, cost, rules, dress code, & rights to know

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Complete All Enrollment Documents needed to move a Potential Student along in the process

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• Input leads into Freedom System as soon as possible Heavy telephone work for Recruiting- of school provided interested students

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• Interview every prospective student

Identify students need to attend schooling by establishing a rapport

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Recruit and provide a professional, accurate and concise data encouraging continued interest and enrollment

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Complete all information in the company database of all leads, telephone calls, interviews, and enrollments; daily, weekly, and monthly basis

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• Meet company weekly, monthly and daily goals

• Attend Outside Career Days or Recruiting Events

Schedule Open House Events and conduct tours and

Powerpoint Presentations

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Participate in admission meetings, conference calls, and on- site staff meetings.

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Addressed inquiries from applicants regarding application status or admission procedures.

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Coordinated outreach initiatives aimed at increasing awareness of educational opportunities available at institution.

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Sales Professional

January 2019 - September 2019 McCombs Ford West, SAN ANTONIO, TX

Inside Sales Associate

April 2018 - January 2019 Grainger, SAN ANTONIO, TX Attended college fairs and other events to build relationships with potential candidates.

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Cultivated relationships with high schools and community organizations to facilitate admissions referrals.

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Created marketing materials to promote programs and attract qualified applicants.

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Present and sell Ford products and services to new and existing customers

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Prospect and contact potential customers.Reach agreed upon sales targets by the deadline.Resolve customer inquiries and complaints

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Updates job knowledge by participating in educational opportunities

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• Qualifies buyers by understanding and interests

Set follow-up appointments to keep customers aware of the latest developments

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• Create sales material to present to customers

Enhances dealership reputation by accepting ownership for accomplishing new and different requests

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Become Familiar with CRM Platforms Ability to build rapport with clients, Strong negotiation skills, Deadline and detail- oriented.Ability to handle fast paced environments with a positive attitude

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• Determination to provide excellent customer service. Provided timely follow up on all inquiries from prospects or current clients.

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Built and maintained relationships with key customers to ensure repeat business.

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Sell MRO products that help Maintain, Repair and Operate industrial facilities

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Make an outgoing call to a list of over 500 Existing customers located across the country from the SalesForce database

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• Work with Microsoft Word, Excel and Outlook on a daily basis Use good probing/persuasive skills to uncover new

opportunities to sell the customers additional Grainger products

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• Overcome any objections and listen to the customer needs Work in a Call Center setting/or environment and be ok with sitting for several hours throughout the day

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Sr Sales Advisor

October 2015 - March 2018 Drive Time Auto Sales, SAN ANTONIO, Texas

Use Grainger's SalesForce system to place orders for customers/or to invoice customers

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Research and identify possible new accounts for sales development

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Introduce products to customers and promote products currently in stock or on sale to increase sales volumes Managed friendly and professional customer interactions

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Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential

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Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns

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Created and updated customer accounts with relevant information

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Emphasized product features based on analysis of customers' needs

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Answered customers' questions regarding products, prices and availability.Developed strategic relationships with existing customers by learning preferences and managing regular communications.

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And sell Auto products and services to new and existing customers

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• Prospect and contact potential customers

• Reach agreed upon sales targets by the deadline

• Resolve customer inquiries and complaints

Update job knowledge by participating in educational opportunities.Qualify buyers by understanding buyer's requirements and interests

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Set follow-up appointments to keep customers aware of the latest developments

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• Create sales material to present to customers

Enhance dealership reputation by accepting ownership for accomplishing new and different requests

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• Become Familiar with CRM Platforms

• Ability to build rapport with clients

• Strong negotiation skills, Deadline and detail-oriented Ability to handle a fast paced environment with positive attitude

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Determination to provide excellent customer service to every potential customer.

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Managed the entire sales process from initial contact through closure of the sale.

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Demonstrated strong communication skills to build

relationships with clients and customers.

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Sr Admissions Representative

March 2011 - February 2015 Milan Institute, SAN ANTONIO, Texas

Career Coach/Program Specialist

June 2008 - September 2010 Workforce Solutions Brazos Valley, BRYAN, Texas

Managed Satellite Office for Burleson County by assisting job seekers with achieving employment stability and securing employment

Assessing skill levels, aptitudes, and abilities of job seekers Coordinating supportive services and assessing participant progress, Performing job information searches and training sessions, conduct orientations

Provide Counseling to job seekers and assisting

them with career planning in both group and individual sessions Provide both internal/external presentations

Following up with program participants at regular intervals and identifying potential problems

Providing short-term prevocational services and job readiness training

Perform Intakes and develop an individualized

work plan for the client

Help clients access needed services such as

(educational training, medical, child care, transportation/other related needs)

Assisted customers in making informed decisions about products or services based on their individual needs.

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Identify and meet student needs by establishing rapport and building bridges to Milan Institute features and benefits

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Recruit and provide a professional, accurate and concise data encouraging continued interest and enrollment into Milan Institute's training programs

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• Utilize telephone dialogue to learn prospective students' need

• Greet, establish common ground

Explain the investment for the career training program and the financial aid process

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• Participate in the orientation process for new students Complete all information in the company database of all leads, telephone calls, interviews, and enrollments; daily, weekly, and monthly basis

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Participate in admission meetings, conference calls, and on- site staff meetings

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Chosen for the company Train Up Management Program, (18 months) Awarded Coffee Club Member (for closing students), Chosen for the company Mentor Program, ran Admissions Dept

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• Alone for (8 months) before campus decided to close.

Refer clients to occupational skills training/other types of training, Assist clients with career planning/individualized counseling sessions

Provide follow up services for up to (12 months)All other duties as assigned

Identified areas for improvement within existing programs and projects and proposed solutions accordingly

Maintained up-to-date knowledge of relevant regulations and policies impacting program operations

Served as a liaison between clients and customers and internal teams throughout the duration of projects

Developed, monitored, and evaluated program performance metrics Implemented effective time management techniques to meet tight deadlines while maintaining quality standards

Customer Service Quoter

June 2007 - March 2008 Alenco, BRYAN, Texas

Administrative Assistant II

May 2005 - June 2007 HEB, San Antonio, Texas

Coordinate Special Projects (i.e., plant annual picnic, retirement parties, company holiday parties)

Monitored supervisor's work calendar and scheduling travel arrangements, scheduled appointments and meetings

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Updating spreadsheet reports daily, conducted presentations for partners, prepare meeting material, managing & updating payroll weekly for 100+ partners

• Determining what product a customer may need for a quote Customer service (problem solving, greeting customers, customer satisfaction)

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• Provide daily discrepancy reports, and proofing daily orders

• Creating documents & forms for inter/outer office networking

• Resource for customer questions about products

• Helping manage daily flow of office intake of orders

• File Auditing/ Data Entry/ Filing/ Faxing quotes

• Worked with minimum supervision

• Quoting directly over the phone for specific products

• Working w/ measurements (cm, inches, ft)

• Helping Svc

• Mgmt

• Track daily input of data/orders for production discrepancies

• Entering data into Access database software daily Being knowledgeable about Building Regulations/Codes for Product being sent to various states (Florida, Arizona, Georgia)

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• All other duties as assigned

Managing office supply budget, preparing PowerPoint presentations, scheduling training for partners

Administering needed documents for(5) Team Leaders, (1)Plant Leader, (2) Operations Leaders, (1) Safety Coordinator, (1) Technology Leader, and (1) Maintenance Supervisor

Work with programs such as CICS, TINA, PEOPLESOFT, CIMPRO, OWA, PPDS, IMS-multi-tasking, and maintain highly confidential information

Deterrent of potential theft, Provided customer service

(problem solving, greeting customers)Work with Pinpoint Software

(ie, tracking time, hrs.wkd), Entered Data into PeopleSoft Software on daily basis, Helped manage payroll deductions

Resource for partners (ie, insurance data, 401k, etc) Performing duties in other areas as needed (ie, Scan, bagging, Floral dept., Admin.Off)

File Auditing/Data Entry/Filing, Inventory Count (tracking high valued items)All other duties as assigned

Maintained files and filing, keeping sensitive information confidential Screened incoming telephone calls, routing to appropriate personnel Managed office supplies inventory and placed orders when necessary

Organized monthly expense reports according to company policies and procedures

Administrative Assistant/ Office Mgr

October 2003 - May 2005 Councilman Joel Williams, SAN ANTONIO, Texas

Office Manager for District Field Office.

Coordinate Special Projects for the District #2 Team. Training of co- workers to work needed software programs.

Attend/ speak at public speaking engagements. Submitting reports on constituent issues/progress of outcome.

Submitting executive reports on a daily basis. Scheduling meetings for staff/ constituents with the District Office

Problem solving/ trouble shooting for constituents within the District Use of email for internal/external departments to provide correspondences via outlook

Attend neighborhood community meetings daily/nightly as requested

Maintained files and filing, keeping sensitive information confidential Screened incoming telephone calls, routing to appropriate personnel Resolved issues, escalating major conflicts and concerns to appropriate personnel

Used Microsoft Office Suite to create and revise documents and presentations

Prepared agendas and materials for meetings and conference Maintained database of client contact information with accuracy and attention to detail

Served as primary point of contact for facilitating operational and administrative inquiries

Managed office supplies inventory and placed orders when necessary

All other duties as assigned

Administrator

January 2003 - January 2005 Edward Hayes/MLK

Commission, SAN ANTONIO, Texas

Customer Service Manager

July 2001 - January 2003 Walmart, College Station, Texas

• Scheduling meetings for (13) Committees

• Cash Management for the MLK Commission

• Coordinate special projects

• Provided presentations for budget approval

• Prepare budgets and co-write proposals

Communicate constantly with community/commission about concerns

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• Attend MLK events/meetings around San Antonio

Provide reports to the Chairman about individual committee progress

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• Prepare/Submit Invoices for request/payment

• All other duties as assigned

• Supervising Front End Checkout operations

Provide work direction and training to Associates and ensure all departments standards are met

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• Supervise individual associates productivity

Convey appropriate sense of urgency in dealing with Associate and Customer issues

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• Coach, train, and develop Associates

• Write and administer effective documentation

Create and promote a positive, productive working

environment in which Each and Every person counts while providing a superior customer shopping experience

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Supervise Checkout activity and administer department standards/guidelines in a fair and consistent manner

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Interacted with customers to quickly handle escalated queries and complaints.

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Managed customer service staff by communicating

expectations and monitoring and analyzing results.

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Developed strategies to improve response time and reduce wait times for customers contacting the department.

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Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.

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Utilized problem solving techniques to quickly resolve escalated issues from customers.

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Analyzed customer feedback data to identify trends and areas of improvement in the customer service department.

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Identified opportunities for improving customer satisfaction ratings through continuous process optimization.

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Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.

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EDUCATION

Completed Coursework Towards Associates Degree

Career Point Institute, San Antonio, Texas

Completed Coursework Towards Certification In Business Management

AOL, Bryan, Texas

Completed Coursework Towards Associate In Arts (A.A.) In Business Management/Administration

Blinn College, Bryan, Texas, US

Completed Coursework Towards Diploma In Administrative Assistant

Career Point Institute, San Antonio, Texas

Completed Coursework Towards High School Diploma/GED Jasper High School, Jasper, Texas

SKILLS

Managing Case Managers,Customer Service Training,

Domestic Violence Training

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• Additional Skills

Data Entry, Bank Depositing; Inventory Records; Records Management

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Workforce Orientation for Applicants, Dealing with Difficult People,Customer Complaint Resolution

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Case Management Certificate Interview & Assessment

Training

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• Program Management

• Effective Customer Communication

• Customer Accounts Management

Contact this candidate