Robin Chappelear

***** **** ***** *****, **. Myers, FL 33908

Ph : 610-***-****

adyprj@r.postjobfree.com

Professional Summary

An expert in customer service with 20 years of related experience and advanced communication skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and professional work area. Skills

• Excellent communication skills

• Proficient in multiple computer programs and report creations

• Event coordination

• Accounts receivable/payable

• Appointment setting

• File organization

Experience

Respite Coordinator Sept 2022 – Feb 2023

Shell Point – Ft. Myers, FL

• Worked with independent, assisted living, and connected living residents.

• Coordinated a program that worked both cognitive and physical abilities.

• Assisted Activities Director during and after hurricane.

• Occasionally helped as the evening concierge.

• Integrated the use of a computer program, IN2L, into the classes. Receptionist Mar 2022 – Jul 2022

Indian Creek Pet Hospital – Ft. Myers, FL

• Greeted clients and their animals to a friendly environment. Provided comfort to clients in need.

• Scheduled appointments and surgeries.

• Collected payments.

• Opened and closed office including balancing cash and credit card payments. Posted end of day income.

• Called clients on a daily basis to follow up on their previous appointments and made reminder calls for upcoming appointments.

Administrative Assistant to Director of Housekeeping Mar 2021 – Jan 2022 Royal Shell Vacations – Sanibel, FL

Secretary to Director Adult Workforce Education Aug 2014 – Dec 2019 Lehigh Career & Technical Institute - Schnecksville, PA

• Veterans Representative. Worked with veterans to help them understand their educational benefits. Worked with both state agency and the VA for program approvals.

• Lead person for Student Manager software.

• Assisted the department in preparing proposals for new business.

• Create spreadsheets for state reporting.

• Scheduled meetings and assisted in making travel arrangements.

• Worked on special projects, taking the lead on important project initiatives.

• Documented payments and expenses.

• Supported Education Coordinators by handling day-to-day needs and special projects.

• Updated office calendar meetings, events and appointments to avoid overbooking.

• Maintained payroll accuracy by tracking time, calculating extras such as travel expenses.

• Troubleshot problems with office equipment and software to help staff stay productive and on-task.

• Organized conferences and special events, including setting up the catering and preparing all supporting materials.

• Worked with potential students to understand their goals and suggest the best training to meet their needs.

Secretary Adult Workforce Education Jul 2007 – Aug 2014 Lehigh Career & Technical Institute - Schnecksville, PA

• Spoke with potential students concerning available courses and enrolled students in appropriate courses.

• Accounts payable/receivable.

• Proofread business documents to check spelling, grammar and compliance with office policies.

• Supported Education Coordinator by handling day-to-day needs and special projects.

• Updated office calendar meetings, events and appointments to avoid overbooking. Substitute Secretary Sep 2004 – Jul 2007

Lehigh Career & Technical Institute - Schnecksville, PA

• Completed all tasked required of several departments: Information Technology, Guidance, and Career Academic Program.

Floral Designer Jun 2000 – Jun 2007

Garden of Eden Florist – Orefield, PA

• Worked with clients to understand their needs, quote prices and discuss arrangement options.

• Used hand tools to arrange bouquets, wreaths and prom flowers.

• Wrapped completed arrangements to protect through the delivery.

• Occasional delivery person.

• Wedding set ups.

Front Office Coordinator Mar 1994 – Jun 1995

Advanced Dermatology - Allentown, PA

• Answered telephone calls to provide information, take messages and set up appointments.

• Supported the work of office staff by providing skilled clerical assistance.

• Balanced incoming payments at the end of the day. Education

High School Diploma

Parkland High School- Orefield, PA

• Senior year took college English and participated in the assistant teaching program. Elizabethtown College – Elizabethtown, PA

• Completed three semesters of general courses.

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