PROFILE

WORK EXPERIENCE

Dublin, Ireland

• Greeting the passengers as they board and exit the plane.

• Showing passengers to their seats and providing special attention to passengers, such as elderly or disabled.

• Serving meals and refreshments.

• Answering passenger questions.

• Enforcing safety measures before, during and after takeoff.

• Checking the condition and provision of emergency equipment and information of passengers.

• Demonstrating emergency equipment and safety procedures.

• Dealing with emergencies.

Dublin, Ireland

• Undertake training and development from senior chefs.

• Cook and plate food according to agreed recipes and standards of mise en place.

• Completed national certificate in Culinary- Professional cook.

• Excellent understanding of food hygiene guidelines, Food Safety.

• Physically fit and able to stand for the duration of the shift.

• Control of the daily line of the side dishes and seconds dishes.

• Plating and management of first courses.

• Cleaning, organising and management of pantries. Nantes, France

• Part Time Job.

• Welcoming guests, answering questions.

• Liaising with support staff form part of their duties.

• Escorting guests.

Padua, Italy (Italian Cuisine)

• Internship.

• Control of the daily line of the side dishes and seconds dishes.

• Preparing, cooking and presenting high quality dishes within the speciality section.

• Assisting the head chef in preparing the food.

• Plating and management of main courses.

• Cleaning, organising and management of pantries. Encarnacion Songco

mobile: +966-**-***-****

adypod@r.postjobfree.com

www.linkedin.com/in/encarsongco

Location: Riyadh

EU driving licence

FLIGHT ATTENDANT (Ryanair) December 2022 to May (4 months) CHEF (Excel Recruitment) May 2022 to December 2022 (8 months) INTERNATIONAL EVENT HOSTESS September 2021 (1 month) CHEF DE PARTIE (Il Bassanello Restaurant) May 2021 to August 2021 (4 months) I have 4 years of experience in hospitality as a front desk receptionist at a 5-star hotel in Doha, Qatar. I received excellent feedback from customers from all over the world. I've also worked as a CEO executive secretary for a real estate company and as an English teacher when I moved to Italy. I also have experience as a chef in Italy and Ireland. Additionally, I worked as cabin crew for Ryanair in Dublin. All of these experiences have allowed me to improve my relational skills, deal with different people, and solve problems on a daily basis. I possess great communication skills and enjoy working with customers, always striving to provide them with the best experience possible.

Campobasso, Italy

• Ensure the daily functioning of the department.

• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems and recommending system improvements.

• Processing orders and transactions.

• Handling customer complaints.

Padova, Italy

• Planning, preparing and delivering lessons.

• Preparing teaching materials.

• Helping students improve their listening, speaking, reading and writing skills via individual and group sessions of adults and kids 6 years old and above.

Doha, Qatar

• Handle confidential document ensuring they remain secure.

• Make travel arrangements for CEO.

• Handle and priorities all outgoing or incoming correspondence (email, letters, packages etc.).

• Monitor office supplies.

• Receiving phone calls and redirecting them when appropriate.

• Conduct research and prepare presentations or reports as assigned.

• Updates CEO’s agenda and assist in planning appointments, board meetings, conferences. Doha, Qatar

• Preparation of the Front Office needs and documents along with the Front Office Manager like preregistration card, requesting quotations from suppliers, creating a hotel overview, creating database etc.

• Gathering and updating Property Management System with hotel information.

• Assisting the daily meeting between managers in order to keep a smooth coordination in work.

• Assisting the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk.

• Greet all guests and assist them with check-in and check-out.

• Providing excellent customer service as per the standards of the hotel and assisting in situations to ensure customer satisfaction.

• Answer and forward phone calls.

• Ensuring the department adherence to company policies, procedures and standards to ensure that guests expectations are exceeded.

• Manage guest bookings and reservations.

• Contracting and managing Online Travelling Agencies.

• Handling guest requests and complaints in a polite and efficient manner, giving further instructions to the relevant staff if needed to ensure customer satisfaction.

• Maintains a record of all complaints received from all guests and follow up when necessary. RETAIL CUSTOMER SERVICE (Ca’d’Oro) June 2020 to October 2020 (5 months) ENGLISH TEACHER (Istituto Il Mulino) February 2019 to March 2020 (1 year and 2 months) CEO EXECUTIVE SECRETARY (Nelson Park Property)

November 2017 to February 2018

(4 months)

FRONT DESK OFFICER (Zubarah Hotel 5 ) November 2013 – November 2017 (4 years) EDUCATION AND CERTIFICATION

• January 2021 - Dieffe Accademia delle Professioni, diploma in professional course for chef qualification (Verona Italy).

• May 2019 - ICAL TEFL Course English teacher certification;

• January 2016 - Basic First AID & CPR training Venture Gulf Training Center (Qatar);

• 2003 - Bachelor of Science in Nursing, (Angeles University Foundation, Philippines) (2nd year)

• 2001 - High School Diploma Chevalier School (Philippines). SOFT SKILLS

• excellent relational skills, friendly and polite, sociable, problem solving, good work ethic, adaptability, communication skills, perseverance, interpersonal skills, leadership and artistic skills. HARD SKILLS

• time management, supply management, marketing, presentation, multi line phone system, use of office equipment.

LANGUAGE SKILLS

• Tagalog and Kapampangan - Mother Language;

• English - Listening C1, Reading C2, writing C2, speaking C1;

• Italian - Listening B1, Reading C1, writing A2, speaking B1. Levels: A1 and A2: Basic user

B1 and B2: Independent user

C1 and C2: Proficient user

Common European Framework of Reference for Languages SOFTWARE SKILLS

PERSONAL REVIEWS ZUBARAH HOTEL QATAR

INTERESTS AND HOBBIES

Baking,Cooking,Technology, Design, DIY, Fitness, Hiking, Music,T raveling SKILLS

• Microsoft Word

• Microsoft Excel

• IDS (hotel property Management System)

• Microsoft Outlook

• Microsoft Powerpoint

https://www.tripadv isor.it/Hotel_Review- g294009- d4888983- Reviews-or20- Zubarah_Hotel- Doha.html

“…each member of the staff was great, but Encar really went out of her way to help me several times…”

https://www.tripadv isor.it/Hotel_Review- g294009- d4888983- Reviews-or30- Zubarah_Hotel- Doha.html

“…Encar, at front desk, very delicate and helpful…” https://www.tripadv isor.it/Hotel_Review- g294009- d4888983- Reviews-or60- Zubarah_Hotel- Doha.html

“…a very special thank you goes to Encar for all their help with suggestions, trips and for really taking an interest and making an effort to ensure I had a great stay…”

https://www.tripadv isor.it/Hotel_Review- g294009- d4888983- Reviews-or135- Zubarah_Hotel- Doha.html

“…the manager is committed to making sure all customers are fully satisfied and he hotel staff are very friendly especially the two ladies on reception, Encar and Amal…”

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