Customer Service Distribution Center

Mario Fonseca

*** ********** **, **********, ***** 78655

512-***-**** ********@*****.***

Qualifying Statement

I have a strong work ethic; possess time management and critical thinking skills and I am an experienced problem solver with strong mechanical skills. I grew up on a ranch and have years of experience in fixing and maintaining indoor and outdoor facilities. Well qualified to communicate with owners, employees, and customers. Hold a valid TX driving license, clean driving records and personal background. Registered through Texas Department of Licensing and Regulation (TDLR) as an Apprentice Electrician (license # XXXXX), as well as OSHA training and a Universal EPA certification. Work Experience

Walmart Distribution Center, New Braunfels, TX January 2016 – Present PE Unloader

• Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.

• Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.

• Determine shipping methods, routes, or rates for materials to be shipped.

• Deliver or route materials to departments using handtruck, conveyor, or sorting bins.

• Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.

• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.

• Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.

Autozone, San Marcos, TX May 2017 – May 2020

Parts Associate

• Advise customers on substitution or modification of parts when identical replacements are not available.

• Discuss use and features of various parts, based on knowledge of machines or equipment.

• Mark and store parts in stockrooms, according to prearranged systems.

• Locate and label parts, and maintain inventory of stock.

• Assist customers, such as responding to customer complaints and updating them about back-ordered parts.

• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

• Prepare sales slips or sales contracts.

• Receive and fill telephone orders for parts.

• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.

• Fill customer orders from stock, and place orders when requested items are out of stock. CFAN, San Marcos, TX May 2014 – November 2015

Painter/Inspector

• Use brush to hand-paint areas in need of retouching or unreachable with a spray gun.

• Buff and wax the finished paintwork.

• Observe machine gauges and equipment operation to detect defects or deviations from standards, and make adjustments as necessary.

• Attach hoses or nozzles to machines, using wrenches and pliers, and make adjustments to obtain the proper dispersion of spray.

• Turn dials, handwheels, valves, or switches to regulate conveyor speeds, machine temperature, air pressure and circulation, and the flow or spray of coatings or paints.

• Determine paint flow, viscosity, and coating quality by performing visual inspections, or by using viscometers.

• Apply rust-resistant undercoats and caulk and seal seams.

• Monitor painting operations to identify flaws, such as blisters or streaks, and correct their causes.

• Clean equipment and work areas.

• Dispose of hazardous waste in an appropriate manner.

• Hold or position spray guns to direct spray onto articles.

• Spray prepared surfaces with specified amounts of primers and decorative or finish coatings.

• Disassemble, clean, and reassemble sprayers or power equipment, using solvents, wire brushes, and cloths. Walmart, San Marcos, TX November 2008 – May 2014

Associate

• Clean shelves, counters, and tables.

• Place special orders or call other stores to find desired items.

• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.

• Inventory stock and requisition new stock.

• Exchange merchandise for customers and accept returns.

• Ticket, arrange, and display merchandise to promote sales.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Answer questions regarding the store and its merchandise.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Greet customers and ascertain what each customer wants or needs. Education

Austin Career Institute, Austin, TX Graduating October 2023 Advance Electrical & Renewable Energy

Technical Skills

• Technical Problem Solving

• Knowledge of Single Compressor Systems

• Customer Service

• Forklift operation and safety

• Knowledge of planned maintenance and

troubleshooting of HVAC systems and heating

and cooling system design

• Root Cause Analysis

• Electronic Circuits

• Preventive Maintenance

• Electrical Systems

• Hand Tools

• Electrical Wiring

• Safety Standards

• Low Voltage

Contact this candidate