PROFESSIONAL SUMMARY

**+ years of experience as a scrum master’s in software development with an extensive understanding of the dynamics that impact a team’s success. Experienced with working at all stages of Agile maturity and Lean product development following the full SDLC. Expert in establishing collaboration amongst cross-functional teams, overall business acumen. Worked with multiple teams through effective techniques and elaborative discussions. Mentored and guided teams to maintain checks and balances between getting more done vs. ensuring high quality; efficient processes that promote continuous improvements and team development and overall focus on value delivery to the customer.

PROFESSIONAL EXPERIENCE

Agile Delivery Lead (Scrum Master) Fulltime

Capital One Financial Corp (Retail Bank Department), Arlington VA Jan. 2022 – Present

Enable a highly innovative and cross-functional team on the Following projects,

-Network Log Parser: The purpose of the Network Log Parser ASV is to house the log data indexing system to replace the indexing service they have been providing to index raw log-streams from various sources up to now

-CNAME API (enabling users to create and manage internal DNS Aliases and used in Devops deployment automation

Key Contributions

Coach, inspire and mentor 3 teams on Agile principles, values and practices.

Guide assigned Agile teams to deliver the required product increments and outcomes.

Collaborate with key stakeholders (Product Owner, Design Lead, Engineering Leads) to ensure there is a healthy Product Backlog

Partner with key stakeholders in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.

Identify opportunities to improve team-level Agile performance; focus teams on customer value, quality, and continuous improvement activities. Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.

Drive cross-team collaboration in the department and lead resolution against internal and external departmental impediments and other planning, collaboration, and coordination concerns that arise.

Partner with Circle Leadership on PI planning activities, organizing, and leading PI ceremonies.

Guides the team to remove impediments by finding the right personnel to remove the impediment.

Builds an environment of continuous improvement and encourages a healthy intra-team dynamic by facilitating team retrospectives, coaching team on problem solving and conflict resolution, and escalating issues when necessary.

Facilitates discussion, decision making, and conflict resolution.

Work with and coach Product Owners to develop, manage, and continuously groom the team’s product backlog.

Work with the Product Owner, track and communicate to Stakeholders information such as team velocity, Sprint/release progress, impediments, team successes, etc.

Ensure, all stories have acceptance criteria, story point, assignee and plan sprint before the team can commit to them. Determine teams’ capacity with input from every team member, set up zoom meetings, planning tool (jam board, spread sheet) during PI planning.

Agile Scrum Master (Contractor)

Waddell & Reed Financial, Inc, Mokena, IL March. 2019 – Jan. 2022

Facilitate Demos & Donuts across the Correspondence and Card Delivery ART (a bi-weekly, casual session intended to cultivate comfortable and feedback loop with stakeholders to encourage sharing and collaboration.

Agile Release trained the teams to follow up the progress of the program and solved important impediments by proper planning the work on a fixed schedule determined by the program increment (PI) Candence.

Supports three scrum teams and assisted one Kan-ban team in aligning product and Engineering to the plan, Teach, Coached and mentor teams, Tech leads, products on emerging agile, Lean and XP methods and the importance of implementing their values and principles.

Review Data such as the big Six Agile matrices (Committed % stories, planned work %, Completion %, Story throughput variance, backlog health and feature cycle time) to illustrate change, delivery trends, insights and discuss actions needed after every sprint.

Facilitate backlog refinement meeting ensuring a healthy backlog for my teams (making sure my teams have 3 weeks to 6 weeks of ready story at its backlog)

Navigate from road map to plan, influencing sequencing, resolving dependencies, identifying, and mitigating risk.

Drive estimation of work towards goals/milestone using agile techniques and mindset to create a plan and manage the plan using enterprise tools.

Proactively bringing solutions to the team to get it back on track and influence and adjust plans based on progress, impediments, and dependencies.

Implement data driven improvement by identify, owning and documenting dependency and risk on Jira align then Monitor and manage dependencies/risk with other teams to ensure smooth delivery.

Ensure teams move stories to the right state during daily stand up and ensure the PO moves features to the correct PI/ sprint to increase transparency.

Introduce trivia questions during daily stand up to give my team another reason to attend the stand up.

Facilitate retrospective using tools such as Mural, Hindsight and Jam board and develop and use different icebreaker techniques like solving a puzzle, giving the clue and kahoot games to encourage collaboration, boost team morals and increase team bonding.

Use confluence to document my team norms, retrospective, definition of ready and done, Pi objectives, impediments, risk, dependency, teams’ capacity, teams confidence vote, features, sprint goals and constantly review the documentation with my team during retro to make sure the team is aligned.

Ensure, all stories have acceptance criteria, story point, assignee and plan sprint before the team can commit to them. Determine teams’ capacity with input from every team member, set up zoom meetings, planning tool (jam board, spread sheet) during PI planning.

Scum Master (Agile Coach) Contractor

M&T Bank, Wilmington, Delaware Sep. 2017 – Jan. 2019

Used agile methodologies, principles, and practices to plan, manage and deliver solutions.

Worked diligently to eliminate blockers for the teams.

Provided the necessary training, mentoring and support to the Agile teams to follow agile best practices.

Tracked and managed velocity from the teams, offering guidance on ways to make improvements.

Prepared, presented, and provided reports, including velocity and status reports to key stakeholders.

Setting and strictly adhering to the cadence and ceremonies established.

Established and promoted the discipline around agile methodologies to the team.

Used collaborative and transparent processes.

Used JIRA as a main tracking tool with the teams.

Helped the team understand the goals and scope of work set by the Product Owner.

Developed key relationships within the business to help processes and decisions run smoothly.

Escalated appropriately and quickly as issues are identified.

Review Data such as the big Six Agile matrices (Committed % stories, planned work %, Completion %, Story throughput variance, backlog health and feature cycle time) to illustrate change, delivery trends, insights and discuss actions needed after every sprint.

Facilitate backlog refinement meeting ensuring a healthy backlog for my teams (making sure my teams have 3 weeks to 6 weeks of ready story at its backlog)

Navigate from road map to plan, influencing sequencing, resolving dependencies, identifying, and mitigating risk.

Drive estimation of work towards goals/milestone using agile techniques and mindset to create a plan and manage the plan using enterprise tools.

Implement data driven improvement by identifying, owning and documenting dependency and risk on Jira Align then Monitor and manage dependencies/risk with other teams to ensure smooth delivery.

Ensure teams move stories to the right state during daily stand up and ensure the PO moves features to the correct PI/ sprint to increase transparency.

Introduce trivia questions during daily stand up to give my team another reason to attend the stand up.

Facilitate retrospective using tools such as Mural, Hindsight and Jam board and develop and use different icebreaker techniques like solving a puzzle, giving the clue and kahoot games to encourage collaboration, boost team morals and increase team bonding.

Use confluence to document my team norms, retrospective, definition of ready and done, Pi objectives, impediments, risk, dependency, teams’ capacity, teams confidence vote, features, sprint goals and constantly review the documentation with my team during retro to make sure the team is aligned.

Work with product owner during sprint planning to develop the sprint goal, write good user stories using INVEST, ensuring stories are vertically slice and make sure the team understands unknowns, clarify doubts, identify risk, dependency and understanding the business value of the user story.

Project Manager (Scrum Master) Contractor

AT&T, Houston, TX Nov. 2015 – Sep. 2017

Served as servant leader for the 3 teams and broader organization and acted as Lead Scrum Master and coach for a team of Scrum Masters.

Stand-up, launch, and ensured teams stayed on course by facilitating its events, ceremonies, and processes while assisting them in delivering value and driving steadfast improvement.

Synthesized, tracked, and communicated Quarterly Product planning Objectives and Key Results (QPP OKRs), risks, and dependencies with key partners, supervised execution of Epics and Initiatives.

Ensured strategic alignment through collaboration with Value Stream Leadership, Chief Product Managers, Solution Architect Engineers, Engineering Leads and other partners and collaborators on the Product Group and across the organization.

Provided an outstanding blend of strategic and tactical leadership.

Managed program risks and dependencies facilitated communication and collaboration between teams and ensured that the program was aligned with the organization's overall strategy and goals.

Trained and mentored team members on Agile methodologies and best practices.

Ensured that the program objectives were delivered with respect to quantifiable Key results and to the required quality standards.

Continuously improved the release train process and delivery performance Provide regular program status updates to senior management and stakeholders.

Ensure teams move stories to the right state during daily stand up and ensure the PO moves features to the correct PI/ sprint to increase transparency.

Introduce trivia questions during daily stand up to give my team another reason to attend the stand up.

Facilitate retrospective using tools such as Mural, Hindsight and Jam board and develop and use different icebreaker techniques like solving a puzzle, giving the clue and kahoot games to encourage collaboration, boost team morals and increase team bonding.

Use confluence to document my team norms, retrospective, definition of ready and done, Pi objectives, impediments, risk, dependency, teams’ capacity, teams confidence vote, features, sprint goals and constantly review the documentation with my team during retro to make sure the team is aligned.

Work with product owner during sprint planning to develop the sprint goal, write good user stories using INVEST, ensuring stories are vertically slice and make sure the team understands unknowns, clarify doubts, identify risk, dependency and understanding the business value of the user story.

Ensure, all stories have acceptance criteria, story point, assignee and plan sprint before the team can commit to them. Determine teams’ capacity with input from every team member, set up zoom meetings, planning tool (jam board, spread sheet) during PI planning.

Protect team from over commitment and create a safe environment for collaboration and for team members to express themselves without fear of blame, retribution or of being judged with an emphasis of healing and solving a problem.

Project Manager (Scrum Master) Contractor

DHI Group Inc, Greenwood, CO Sep. 2013 – Nov. 2015

Assured continuous improvement by establishing cross team metrics and dashboard.

Used Confluence for documentation like creating meeting notes, documenting features, goals, and objectives during PI planning Grew the maturity level of Scrum by timely analyzing maturity of Scrum and devising effective strategies.

Facilitated discussion, decision making, conflict resolution and the delivery of committed work goals.

Lead team through requirement gathering, design specification, deployment process to ensure customers business process requirements are met.

Lead problem solving and coordination effort between various business units while working closely with the IT project manager to create, maintain product backlog and define user stories according to business values.

Supported and educated product owners on grooming, planning, and maintaining the product backlog.

Using operational metrics and reports, I performed daily, weekly, and monthly review analysis of the current process.

Managed deliverables and timelines for all initiatives under the responsibility of the team and served as subject/product matter expert for key areas of the product line and worked with the product manager to help train customers and conduct workshops and support implementation and development as needed.

Lead the analysis of business process and business system integration which include the development of functional requirements, design specification and test plans which include process flow diagrams.

Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.

Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action. Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.

Mapped current business and operational processes and recommended areas for improvement.

Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality.

Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.

Conducted interviews with key business users to collect information on business processes and user requirements.

EDUCATION

1.Bachelor’s degree in Business administration,

University of Buea Cameroon, 2008 – 2011

2.Technical Diploma (Graduate Diploma) in Management Studies,

Institute Of Commercial Management, 2011 – 2013

CERTIFICATIONS

1.Certified Scrum Master (CSM)

2.Professional Scrum Master (PSM 1)

3.SAFe 5 Advanced Scrum Master (SSM)

4.Scrum Fundamental Certified (SFC)

SOFT DRILL

Team Player, quick learner, very dependable, proactive, pays attention to detail and can work under difficult conditions to meet deadlines and make the client happy.

Excellent communication, customer service, analytics, problem solving, writing/documentation, time management and interpersonal skills.

SKILLS & CORE COMPETENCIES

Agile Methodology / Scrum Processes / Servant Leadership Skills /Story Based Development/ Sprint Planning /Project Management / Team Training & Leadership / Lean & Kanban / Problem Resolution / Innovation & Change Management / Pair Programming & XP / Lean Software Development/Healthcare/CI/CD/ATDD/TDD/FDD/Agile Games /Test Automation/DevOps/A/Digital Transformation

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