Jonea A. Boyd-Givens

*** ***** *****, ***********, ** 29485

843-***-****

adypi2@r.postjobfree.com

Summary Knowledge and experience in customer service and customer satisfaction.

Excellent skills in communication, multitasking, phone etiquette and

computers. Experienced with Microsoft products, office management,

budgeting, databases and internet. Experienced working in high-volume environments as well as efficient in working independently and with a team. Eager and willingness to learn and effective at being detailed oriented, goal oriented and result oriented.

Education Master of Arts in Counseling March 2006-August 2012

Webster University, Charleston, SC

Bachelor of Science in Experimental Psychology August 1997-August 2002

University of South Carolina-Upstate, Spartanburg, SC

Experience MJ&N Florist Ridgeville, SC July 1994-Present

Owner/Florist

Oversee day to day operations of family-owned successful florist with elite clientele.

Design and arrange floral arrangements according to the customer’s wants and needs.

Maintain, arrange and negotiate effective communication, relationships and contracts between customers and third-party contractors.

Organize, host and coordinate events and occasions as contracted by company and employees.

Use Microsoft Office, word, email, phone calls and social media platforms to maintain and update client databases.

Worked effectively and efficiently with problem solving issues in a pleasant, fair demeanor to maintain customer satisfaction.

Institute of Psychiatry at The Medical University of

South Carolina Charleston, SC July 2004-August 2022

Clinical Counselor/Unit Secretary

Provided therapeutic intervention services to acutely psychiatric adults and adolescents using individual, family and group therapy.

Maintained pleasant, empathetic and result oriented communication between patients and treatment team, according to client’s treatment plan and needs.

Created and updated patient’s daily progress and databases.

Cross-trained as a Unit Secretary, answering phone calls, created and responded emails and multitasking projects as well as arranging and producing proper court documents.

Monitored and maintained office budget, office supples, documentation and office management.

Worked independently as well as with a treatment team to maintain customer satisfaction.

References Available Upon Request

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