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Customer Service Team Member

Location:
Richmond, VA
Posted:
August 04, 2023

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Resume:

Darshanee McFadden

Highly motivated and people-oriented, with outstanding communication skills.

N Chesterfld, VA 23235

adypgg@r.postjobfree.com

860-***-****

To obtain a position that will enable me to use my strong communication skills, diverse job experience, and ability to work with all persons in an energetic and focused environment.

#readytowork

Willing to relocate to: New York, NY - Groton, CT - Richmond, VA Authorized to work in the US for any employer

Work Experience

Office Representative & Marketing Associate

Brooks Baltich Agency- State Farm Agent Team Member - Richmond, VA February 2017 to Present

•Work with the agent to establish and meet marketing goals

•Maintain a strong work ethic with a total commitment to success each and every day

•Adaptation of skills in order to contact potential business opportunities

•Call and schedule appointments for the principal agent (and assistants when necessary)

•Successful track record of meeting goals/quotas given by the agent

•Interest in marketing products and services based on customer needs

•Excellent interpersonal skills with potential clientele and in the office

•Self-motivated in finding my own tasks, and performing other duties necessary for success Key Holder & Sales Associate

RadioShack - Groton, CT

August 2015 to December 2016

•Greets every customer with energy and an enthusiasm about technology

•Skilled in serving and selling to multiple customers (all backgrounds)

•Provides customers with cutting-edge product and service solutions

(in a friendly, confident and knowledgeable manner)

•Connects with the community to create a loyal RadioShack customer base

•Forge strong business relationships with our vendor partners, Sprint.

•Shows pride in my store by maintaining exceptional store standards through: stocking, cleaning, merchandising, etc.

•Treats the store as my own, and performs other duties as needed that will contribute to the success of the business

Shift Leader and Trainer

Frogeez Frozen Yogurt - Groton, CT

March 2012 to May 2015

•Loyal Employee (Original/Opening Staff) Member

•Provides a warm welcoming environment for all

•Exceptional Financial and Customer Care

•Greets all customers with excitement and an enthusiasm for their visit

•Provides customers with information about what was being served that day

(in a friendly, confident and knowledgeable manner)

•Connects with the community to make a nice family like foundation

•Shows pride in my store by maintaining exceptional store cleanliness and vigor

•Treats the store as my own, and performs other duties as needed that will contribute to the success of the business

Summer Intern/Camp Teaching Assistant

Project LEARN - Niantic, CT

June 2012 to August 2012

• Following instructions with excellent and attentive detail

• Working under a teacher fulfilling any given task

• Cleaning up after students daily activities

• Basic child care responsibilities

• Grading class assignments

Summer Intern/Information Tech Apprentice

Groton Public Schools - Groton, CT

June 2011 to August 2011

• Excellent brainstorming skills

• Valuable Team Member

• Set up, clean, program computers

• Moving equipment between schools

Education

Vocational School in Massage Therapy

Connecticut Center for Massage Therapy - Groton, CT 2013 to 2015

High school or equivalent

Robert E. Fitch Senior High School - Groton, CT

2009 to 2013

Skills

• Exceptional Organizational and Analytical Skills

• Client Relations (4 years)

• Sales (2 years)

• Organizational Skills (5 years)

• Editor (2 years)

• Financial Management (2 years)

• Microsoft Office

• Team Leader

• Loyal and Honest Employee

• Strict and Efficient Worker

• Public Speaking

• Photoshop and Digital Editing

• Customer Service Experience

• Social Media

• Customer Service

• Marketing (4 years)

• Analysis skills

Certifications and Licenses

Property and Casualty License

May 2021 to Present

Licensed in Virginia and Maryland for Property and Casualty Insurance Assessments

Social Media — Highly Proficient

September 2019

Creating content, communicating online, and building a brand's reputation. Full results: Highly Proficient

Sales: Influence & Negotiation — Proficient

September 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Volunteering:

•Educator in a Bible Studies program, March 2011-Present

•Editor-in-chief of the Amphora Literary Magazine, September 2011-June 2013

•T.A.P. & Pathways to Education Student (Volunteering in elementary schools/ summer camps), 2008-2013



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