Customer Service Representative, Global Data Analyst, Adminstrator

Jamie L. Veerkamp

**** ***** ***** ***

Bradenton, Florida 34211

Home: 678-***-****

**********@*****.***

Objective

Desire an opportunity to utilize my extensive work experience and relationship management background to steward financial, operational and organizational data contributing to the overall success of an organization.

Personal Profile

Highly reliable and able to lead complex projects to completion.

Ability to quickly learn business processes and apply them to the work environment.

Poised and confident when working with Senior Level Management.

Ability to generate innovative ideas contributing to process improvement providing value to the organization.

Knowledgeable of Data Management best practices and able to apply to governance strategy.

Experience

Nov. 2021 Prestige Planning, Sarasota, Florida

To Present Client Relationship Manager

•Support Advanced Life and Financial Planning producer by preparing new strategy presentations and

•onboarding new clients.

•Knowledgeable in life insurance coverages, carrier guidelines, underwriting, financial and retirement.

•account implementation process.

•Cultivate and maintain relationships for all carrier representatives.

•Exercise independent decisions relating to client analysis of coverage, recommending coverage needs,

•as appropriate.

•Provide analysis and recommendation of coverage needs to present to client.

•Analyze, co-develop illustrations with Advisor and outline coverage needs to present to client.

•Coordinate, attend and/or host client meetings to present new business supporting documents.

•Prepare and process new business documents.

•Schedule and conduct phone calls in coordination with producer and complete implementation

•processes.

Oct. 2017 The Coca-Cola Company, Brandon, Florida

To Dec. 2019 Master Data Process Specialist

Establish and oversee Client operating procedures to ensure master data activities are being executed efficiently and effectively. Review and monitor service level metrics and performance and initiate corrective action when necessary.

Coordinate and implement e-business solutions and national account activations.

Coordinate activities with National Sales, Field Sales, Logistics Services and Equipment Service teams to implement new or modify existing business processes.

Compile and maintain customer's operational requirements and ensure master data complies with these requirements. This information must be routinely updated as customer and business requirements change.

Ensure service level expectations are being delivered by the BPO provider. Take corrective action as appropriate to minimize impact to field operations.

Develop training and education materials to be used by field personnel and other functional groups. Routinely deliver this training to field users.

Act as liaison between field users, logistic services and BPO providers. Research and resolve process and data issues that are escalated.

Lead, participate and execute Strategic Initiatives as the process SME (Subject Matter Expert).

Troubleshoot escalated incidents and document and communicate root cause to clients.

Oct. 2010 The Coca-Cola Company, Atlanta, Georgia

To July 2016 Global Codes Data Analyst-Central Data Management

Managed the Corporate Chart of Authority globally encompassing 15,000 cost centers by ensuring they aligned with the correct approvals and dollar amount parameters according to their function within the organization. Considered the subject matter expert across the company globally for Chart of Authority.

As part of the Central Data Management organization governance strategy to centralize Chart of Authority across the globe, worked with counterparts across the globe to implement Central Data Management governance strategy for Chart of Authority to standardize other organizational structures.

Managed SAP security for Customer Master Data Management ensuring accountability and governance of the solution.

Served as MDM Workflow Tool Administrator for 12 different business areas by: confirming/updating workflow requestors, approvers, and custodians; maintaining routing tables; and level II support with analysis of requests. Periodically partnered with the Controller’s group to authorize Cost Center, Profit Center and Company Code updates within the MDM Administration tool.

Conducted SAP Customer MDM Security and MDM Workflow Tool SOX Quarterly Reviews using MS Excel to ensure compliance and support audit.

Provided Level II MDM support (Production Support Incidents) for Customer Security and Lotus Notes/SAP MDM Tools.

Created and maintained Organizational SAP data including Manufacturing and Non-Manufacturing Plants and Company Codes.

Administrator for the Global Lotus Notes MDM tool setting up locations, requestors, approvers and custodians globally.

Created and maintained ISSCOM (BPP –Beverage Product Package) Global Codes for use across the company.

March 2006 The Coca-Cola Company, Atlanta, Georgia

To Oct. 2010 Customer Data Analyst

Prepared the Customer Master Data Dictionary in MS Access by working with the business and IT to compile the data standards, rules and reference data into a single repository. This was used to establish the Customer Master Data governance solution.

Created all training materials detailing the Customer Master Maintenance process for SAP plant go lives. Using this training, traveled throughout the organization training users on the SAP customer data and maintenance process.

Influenced and documented policies regarding SAP customer D&IS compliance in order to ensure the department met SOX and business requirements.

Created summary reports of D&IS compliance data using MS Excel for presentation to Senior Management and Audit.

Collected, assembled and documented processes using MS Visio for SAP Go-Lives.

Exceeded all SLA requirements while maintaining and governing the SAP Customer Master.

Performed data clean-up of customer master records using MS Access in order to facilitate the SAP Go-Live of Foodservice.

Nov. 2000 The Coca-Cola Company, Dunwoody, Georgia

To Feb. 2006 Account Coordinator II

Performed the duties of a key contact for Wendy’s customers (ie. equipment replacements, line replacements, new store openings, equipment upgrades, flavor changes, disconnect/reconnects, etc.).

Resolved customer issues – billing, equipment, reimbursement, Point of sale, volume reporting.

Maintained database with customer information pertinent to the Wendy’s account.

Sept. 1999 The Coca-Cola Company, Dunwoody, Georgia

To Nov. 2000 Project Installation Coordinator

Performed customer contact calls for scheduled equipment installation.

Assisted Fountain Operations Project Managers in obtaining agent assignments/schedules from Area Installation Coordinators and distributed project plans and survey forms as assigned.

Evaluated project equipment orders for accuracy and communicated to the customer the requirements, roles, and responsibilities for post-mix fountain placement or removal.

.

June 1998 The Coca-Cola Company, Dunwoody, Georgia

To Sept. 1999 Customer Service Representative I

Provided service to national fountain accounts and regional vending accounts.

Probed for pertinent information and independently determined urgency of situation to assure proper call routing.

March 1998 Initial Talent Tree at The Coca-Cola Company, Dunwoody, Georgia

To June 1998 Customer Service Representative I

Education

1997 Bachelor of Arts & Sciences Degree in English

Florida State University, Tallahassee, Florida

Skills & Other Relevant Information

Proficient in AS400, Microsoft Excel, Word, Power Point, Access and Visio. Also have experience with Showcase, JDEwards, and SAP (MDM, ERP, CRM, MDG), Salesforce.

Apprentice Level certified in Operation Excellence (OE) and Six Sigma Green Belt.

Certified in Customer Service Excellence (CSE)

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