Customer Service Representative

AM Amanda Montoya

Phoenix, Az ***** 480-***-****

******************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Computer competency Truck

loading and unloading

Teamwork and collaboration

Safety Precautions

Health and safety compliance

Food preparation

Quality assurance Sandwich

making

Food production Knife use

Workplace safety

Freight Operations

Customer Relations

Microsoft Excel

Active Listening

Microsoft Word

Multi-Line Telephone Operation

Route Dispatch

Managing Multiple Tasks

Call Center Operations

Office Equipment Proficiency

Money Handling Abilities

Call Triaging

Customer Service

Customer Consulting

Medical Terminology Knowledge

Multi-Line Phone Talent

Typing Proficiency

Critical Thinking

Shipping Procedures

Understanding

Conflict Resolution

POS Systems Expertise

Administrative Support

Problem-Solving Ability

Conflict Mediation

Clerical Support

Computer Proficiency

Recordkeeping Strengths

Reading Comprehension

Professional Telephone

Demeanor

Calm and Professional Under

Pressure

Cultural Awareness

Prioritization

Coordination

Filing

Grammar

Research

Spreadsheets

Calendaring

10-Key

Proofreading

Documentation

Minute Taking

Administrative and Office Support

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 08/2022 to 01/2023 R&L Carriers 43rd Ave And Buckeye

Investigated and resolved accounting, service and delivery concerns. Responded proactively and positively to rapid change. Provided primary customer support to internal and external customers. Optimized customer support by establishing collaborative service environments through targeted operational initiatives. Utilized customer service software to manage interactions and track customer satisfaction.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Met customer call guidelines for service levels, handle time and productivity.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Followed up with customers about resolved issues to maintain high standards of customer service.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Answered constant flow of customer calls with minimal wait times. Exhibited high energy and professionalism when dealing with clients and staff.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Maintained up-to-date knowledge of product and service changes. Delivered prompt service to prioritize customer needs. Processed customer service orders promptly to increase customer satisfaction.

Answered customer telephone calls promptly to avoid on-hold wait times. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Investigated and resolved customer inquiries and complaints quickly. Responded to customer requests for products, services, and company information.

Handled customer inquiries and suggestions courteously and professionally.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

CUSTOMER SERVICE REPRESENTATIVE 01/2021 to 05/2021 Modive Care Phoenix, AZ

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Maintained up-to-date knowledge of product and service changes. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Met customer call guidelines for service levels, handle time and productivity.

Answered constant flow of customer calls with minimal wait times. Delivered prompt service to prioritize customer needs. Tracked customer service cases and updated service software with customer information.

Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. Updated account information to maintain customer records. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Responded proactively and positively to rapid change. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information.

Handled customer inquiries and suggestions courteously and professionally.

Investigated and resolved customer inquiries and complaints quickly. Developed and updated databases to handle customer data. Processed customer service orders promptly to increase customer satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. DELIVERY DRIVER 02/2020 to 08/2020

For Post mates responsibilities included on time pick up and drop off, make sure the product was delivered without damage and absolutely 100% safe driving.

PACKAGE HANDLER 09/2019 to 01/2020

FedEx Ground

Worked quickly and efficiently while adhering to safety standards, processing workload with minimal supervision

Worked in accordance with company policies and guidelines Ensured that boxes were properly stacked without causing damage to products or packaging

Sorted cargo according to instructions provided company guidelines Inspected each package for defects, including damages and improper labels

Organized stock from the loading dock to smoothly transport to the correct location

Sorted, handled, loaded, and unloaded freight using motorized and manual equipment and by hand

Verified correct labels on all pallets stored and brought any defective items to attention of [Job title]

Worked in different areas of warehouse floor and at dock to meet ever-changing needs.

FOOD PREPARATION WORKER 01/2018 to 05/2019

Flying Food Group Inc

Maintained sanitation of kitchen, walk-in refrigerators, and freezers Inspected premises to ensure compliance with food safety and sanitation regulations

Completed basic kitchen and meal preparation tasks, such as sanitizing, cutting fruits and vegetables, slicing meats, and arranging garnishes Ensured quality of meals and closely adhered to set storage and rotation protocols

Upheld all set safety and cleanliness protocols consistently Coordinated with cook to prepare assigned portions of food for service Protected the establishment's customers by keeping work areas, utensils and dishes

AM

May 2004 clean and sterilized

Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient.

EDUCATION High School Diploma General

Summit High School, Phoenix, Arizona

GPA: 3.4, Member, of the Debate Team. Student Scholar Athlete (Basketball) Vice President, Student Government.

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