Customer Service Front Desk

Robin Beckham

*** **** ********, *******, ******** 24017

• 336-***-**** • 540-***-**** • *************@*****.*** •

Summary Profile

Hardworking and mature adult with numerous years of experience in the hospitality and customer service field. I am a valuable member of any team in the work environment as I am able to use problem solving skills in conjunction with my past experiences to resolve issues that may arise with a positive end result. The hospitality industry has allowed me to learn about hotel best practices and standards in the housekeeping and janitorial departments and basic front desk procedures. The food service industry on large scale as well as individual, has allowed me to learn managerial and supervisory skills, providing leadership and mentorship to others. An obligation to my employer also produces positive outcomes when resolving customer complaints and secures return business. Being able to understand and listen to others willing to take an extra step to help others to improve. With a long term goal to become a peer support specialist

Experience

Pinnacle Treatment Facility (2023-current) Prepare proper bedding for new arrival complete hourly rounds by physical and visual monitoring Assist with medications and house routine help prepare food provide my full attention when client needs my attention help defuse any self destruction behavior and see want better for themselves shift reports and any other requirements for an RA

PPL Home Health Aide( 2021-current)

Bathe client prep and prepare food, dress client, Assist with daily hygiene such as brushing teeth and doing hair Assist with medications feed client animals help with groceries Assist with doctor appointments Catheter client to release urine Clean and pack open wounds wash dishes Empty trash and etc.

Family Dollar Store Manager(2017-2022)

Make sure store is staffed

Clean and stock store shelves

wait on customers

View camera

Unload trucks

Train new employees

PPL Home Health Aide(2021-current)

Prepare meals

Dress client

Place client in and out of chair

Run errands

Catheter client when having to use the restroom

Or having to go to bed

Assist with daily hygiene makeup and hair

Use code to lock and unlock door

Clean dishes and area that needs to be clean

Empty trash

Housekeeping/Janitorial

Black Guardian Roanoke Va (2020-2023)The Budd Group, Roanoke, VA (2017-Present)

Catawba Maintenance, Catawba, VA (2016-Present)

Tri County Maintenance, Roanoke, VA (2013-2015)

Quality Inn, Roanoke, VA (2013)

Preferred Building Maintenance, Roanoke, VA (2000)

Ramada Inn, Roanoke, VA (1993-1998)

●Cleaned all areas of the hotel including rooms, halls, bathrooms, and lobby

●Sorted, counted, folded, and carried linens and replenished supplies to rooms

●Trained new employees on proper housekeeping and laundry procedures

Hair Stylist

Self Employed, Roanoke, VA (1988-Present)

FBOP, Danbury, CT (2008-2011)

●Shampooed, cut, trimmed, permed, braided, curled, ironed, and dried client hair

●Kept work station clean and sanitized tools such as scissors and combs

●Scheduled client appointments

Restaurant Cook/Fast Food Worker

Wendy’s, Roanoke, VA (2014-2016)

Thelma’s Chicken and Waffle, Roanoke, VA (2004)

McDonald’s, Roanoke, VA (1995-2002)

●Took orders from customers and cooked foods according to customer request

●Planned work on orders so that items served together were finished at the same time

●Cleaned food preparation equipment, work areas, counters, and tables

●Received payments and made change

Cafeteria Worker

FBOP, Danbury, CT (2008-2011)

●Prepped and prepared food for over 1500 people

●Replenished supplies of food and equipment at steam tables and service bars

●Ordered, stocked, and rotated inventory supplies

Followed strict ServSafe procedures for proper food handling, preparation, storage, and sanitization

Education

General Studies High School Diploma, Danbury Educational Facility, Danbury, Connecticut

General Education Diploma, State of Connecticut, Danbury, Connecticut

Both conferred simultaneously September 2009

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