FRANK PETTOFREZZO

CONTACT

606-***-****

adypdq@r.postjobfree.com

**** **** *** ****** **,

Annville, Kentucky 40402

PROFESSIONAL SUMMARY

Service-focused Customer

Service Representative dedicated

to maximizing satisfaction and

retention with proactive attention

to individual customer needs.

Smoothly handles questions and

resolves concerns with great

problem-solving abilities and

attention to detail.

SKILLS

Order processing

Complaint documentation

Client communication

Customer service

Product knowledge

Problem resolution

Call center procedures

AWARDS

RUTGERS UNIVERSITY

President's Award for Excellence

in Administration

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE Nov 2017 Sep 2018 SENTURE LLC, Annville, KY

Provide clerical and phone support for this HealthNet Tricare health insurance call center

Answer phone calls and supply accurate information to healthcare providers and beneficiaries

Use all company websites to obtain the most current information and attend additional training sessions as needed

ADMINISTRATIVE ASSISTANT - FACILITIES DEPARTMENT Mar 2005 Oct 2008

RUTGERS UNIVERSITY, New Brunswick, NJ

Provide administrative support to the Facilities Department at this state university

Supervise a staff of four bookkeepers responsible for the department's receivables and payables

Assist the Departmental Administrator in departmental daily activity Assist the Vice President of Facilities as needed

ADMINISTRATIVE ASSISTANT - FACILITIES FINANCIAL SERVICES Jan 1988 Mar 2005

RUTGERS UNIVERSITY, New Brunswick, NJ

Provide administrative support to Facilities Financial Services and Facilities Warehouse Operations

Assist Director and Business Manager with report preparation and troubleshoot arising problems

Develop and issue policies and procedures for all Facilities Financial departments

SUPERVISOR OF PRODUCTION SUPPORT Jan 1986 Jan 1988 COMVESTRIX, Lyndhurst, NJ

Responsible for supervising the production control function at this laser printing and COM services organization

Direct a staff of six to ensure adherence to schedules and client commitments

Interface with internal departments to resolve any problems or to improve operational procedures

Coordinate and supervise the training of all new employees OPERATIONS MANAGER Jan 1985 Jan 1986

BH&P INCORPORATED, Whippany, NJ

Responsible for managing, organizing, and directing the operations function at this vendor company for the AT&T Long Distance Gift Certificate Program

F

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Direct all operations activities and a staff of 14 to meet all established commitments to the client

Manage the activities of the order processing, customer service, and reconciliation areas

Interface with client representatives and customers to facilitate orders and resolve problems

Present recommendations to data processing for system changes Prepare and maintain quality control standards for the entire program MANAGER OF DATA SERVICES Jan 1981 Jan 1984

INMONT CORPORATION, Clifton, NJ

Responsible for managing and directing the computer operations support function at this manufacturer of printing inks and automotive paints

Direct all corporate headquarters computer support activities and a staff of 22 in support of 42 U.S locations and several international locations Manage and direct the activities of six department including data entry, distribution, data services, systems assurance, production control, and field system support

Interface with users in all matters regarding scheduling of input and output and function as a troubleshooter and problem solver for senior management

Hold meetings and conferences throughout the U.S

With senior management and request suggestions on service improvements

SUPERVISOR OF DATA SERVICES Jan 1978 Jan 1981

INMONT CORPORATION, Clifton, NJ

SYSTEM ASSURANCE COORDINATOR Jan 1977 Jan 1978

INMONT CORPORATION, Clifton, NJ

EDUCATION

MASTER OF EDUCATION DEGREE - SOCIAL AND PHILOSOPHICAL FOUNDATIONS

RUTGERS UNIVERSITY, New Brunswick, NJ

BACHELOR OF SCIENCE - BUSINESS MANAGEMENT

ST. PETER'S UNIVERSITY, Jersey City, NJ

ASSOCIATE OF ARTS - DATA PROCESSING

St. Peter's University, Jersey City, NJ

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