Customer Service Administrative Assistant
Resume:
FRANK PETTOFREZZO
CONTACT
*******@*****.***
Annville, Kentucky 40402
PROFESSIONAL SUMMARY
Service-focused Customer
Service Representative dedicated
to maximizing satisfaction and
retention with proactive attention
to individual customer needs.
Smoothly handles questions and
resolves concerns with great
problem-solving abilities and
attention to detail.
SKILLS
Order processing
Complaint documentation
Client communication
Customer service
Product knowledge
Problem resolution
Call center procedures
AWARDS
RUTGERS UNIVERSITY
President's Award for Excellence
in Administration
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE Nov 2017 Sep 2018 SENTURE LLC, Annville, KY
Provide clerical and phone support for this HealthNet Tricare health insurance call center
Answer phone calls and supply accurate information to healthcare providers and beneficiaries
Use all company websites to obtain the most current information and attend additional training sessions as needed
ADMINISTRATIVE ASSISTANT - FACILITIES DEPARTMENT Mar 2005 Oct 2008
RUTGERS UNIVERSITY, New Brunswick, NJ
Provide administrative support to the Facilities Department at this state university
Supervise a staff of four bookkeepers responsible for the department's receivables and payables
Assist the Departmental Administrator in departmental daily activity Assist the Vice President of Facilities as needed
ADMINISTRATIVE ASSISTANT - FACILITIES FINANCIAL SERVICES Jan 1988 Mar 2005
RUTGERS UNIVERSITY, New Brunswick, NJ
Provide administrative support to Facilities Financial Services and Facilities Warehouse Operations
Assist Director and Business Manager with report preparation and troubleshoot arising problems
Develop and issue policies and procedures for all Facilities Financial departments
SUPERVISOR OF PRODUCTION SUPPORT Jan 1986 Jan 1988 COMVESTRIX, Lyndhurst, NJ
Responsible for supervising the production control function at this laser printing and COM services organization
Direct a staff of six to ensure adherence to schedules and client commitments
Interface with internal departments to resolve any problems or to improve operational procedures
Coordinate and supervise the training of all new employees OPERATIONS MANAGER Jan 1985 Jan 1986
BH&P INCORPORATED, Whippany, NJ
Responsible for managing, organizing, and directing the operations function at this vendor company for the AT&T Long Distance Gift Certificate Program
F
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Direct all operations activities and a staff of 14 to meet all established commitments to the client
Manage the activities of the order processing, customer service, and reconciliation areas
Interface with client representatives and customers to facilitate orders and resolve problems
Present recommendations to data processing for system changes Prepare and maintain quality control standards for the entire program MANAGER OF DATA SERVICES Jan 1981 Jan 1984
INMONT CORPORATION, Clifton, NJ
Responsible for managing and directing the computer operations support function at this manufacturer of printing inks and automotive paints
Direct all corporate headquarters computer support activities and a staff of 22 in support of 42 U.S locations and several international locations Manage and direct the activities of six department including data entry, distribution, data services, systems assurance, production control, and field system support
Interface with users in all matters regarding scheduling of input and output and function as a troubleshooter and problem solver for senior management
Hold meetings and conferences throughout the U.S
With senior management and request suggestions on service improvements
SUPERVISOR OF DATA SERVICES Jan 1978 Jan 1981
INMONT CORPORATION, Clifton, NJ
SYSTEM ASSURANCE COORDINATOR Jan 1977 Jan 1978
INMONT CORPORATION, Clifton, NJ
EDUCATION
MASTER OF EDUCATION DEGREE - SOCIAL AND PHILOSOPHICAL FOUNDATIONS
RUTGERS UNIVERSITY, New Brunswick, NJ
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
ST. PETER'S UNIVERSITY, Jersey City, NJ
ASSOCIATE OF ARTS - DATA PROCESSING
St. Peter's University, Jersey City, NJ
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