ALICIA HENDERSON

**** ******* ****** ***# **, New York, NY 100**-***-*** 1910 adypcq@r.postjobfree.com

EXPERIENCE

Camba, New York, NY

**/****-*******

Supportive Housing Case Manager

●Assisting clients with Mental Health and Substance Abuse issues with achieving their personal goals such as going back to school, career training, etc.

●Assisting clients with completed goals within an individual service plan.

●Conduct assessments, pre-screening and intake process.

●Ensure clients adhere to policy and procedure of both the building and Camba.

●Assist clients with any and all documentations pertaining to health, financial and housing situations.

●Create relationships and rapports with each individual's care team to provide accurate, efficient and sufficient care for clients.

●Assist clients with achieving and completing all goals within the service plan and helping them level up for the next journey of life.

Delta T Group (Temp Agency)

03/2022-Present

Direct Support Professional (CP Unlimited)

●Provide direct support for wheelchair bound clients with ADL and ILS skills.

●Cooking nutritionist meals for clients.

●Engaging clients in activities such as animal flash cards, math addition and subtraction flash cards and word flash cards.

●Assist clients with toileting, changing diapers and bathing.

●Documentation of client's bowel movements, movement rotation chart and goals.

●Assist clients on medical appointments and provide the medical team with necessary documentation.

Housing Works Inc.,Bronx, NY

07/2022-08/2022

Care Navigator

●Assigned to three Case Manager caseloads of clients. Ensured clients' health and safety by conducting home visits and doing wellness checks.

●Completed assessments with each client to gather background information on individuals to understand their history.

●Assist clients with creating service plans with long term and short term goals.

●Ensured clients adhere to all medical appointments and medication regimens.

●Assist clients with scheduling medical appointments and medical transportation.

Housing Works Inc., Long Island City, NY 04/2020- 06/2022

Residential Aide

●Ensure safety, security and integrity of all residents and guests, as well as the physical environment of the facility.

●Conduct periodic facility walk-throughs during the shift.

●Assist in monthly fire drills, and ensure all residents are out of the facility safely.

●Answer the phone and direct calls to the appropriate person.

●Maintain the post of the front desk, unless instructed by supervisor.

●Attend all trainings and meetings directed by supervisor.

●Always enforce the Residential Code of Conduct and/or House Rules.

●Communicate with the clinical staff on resident behavior as well as the care of those on the watch list, etc.

United States Census Bureau, New York, NY 05/2020- 10/2020

Census Enumerator

●Conducted and Completed research surveys in specific areas.

●Reviewed the assigned field and prepared an efficient route.

●Routes planned to travel to designated households and conduct interviews with residents.

●Showed Census Badge to households for identity clearance and assisted individuals with completing the survey.

●Assisted residents by reading forms and answering questions about the census.

●Responsible for verifying household addresses and ensuring that all maps and address lists are correct.

Private Home Health Aide Agency, New York, NY

10/2019- 06/2020

Home Health Aide

●Bathed and groomed patients on a daily basis.

●Prepared light meals and completed light cleaning.

●Assisted client with Range in motion to strengthen lower extremities.

●Ensured the patient was safely transferred from living room to bedroom.

●Provided companionship and completed light errands duties.

ELH Management, LLC., Brooklyn, NY

10/2018 - 01/2019

Assistant Property Manager

●Provided full administrative support, including phone support, typing, reports, filing and distribution of correspondence.

●Prepared and coordinated work orders, purchase order, service contracts and proposals.

●Communicated effectively through email and phone calls with residents, vendors and co-workers.

●Assisted with all tenants’ complaints, requests and questions.

●Ensured that all proper documents are received, accurately verified and entered into the computer systems prior to payment being processed.

Prestige Management Inc., New York, NY

09/2016 - 10/2018

Recertification Specialist Assistant

●Worked with property managers and tenants to ensure relevant paperwork is collected for recertification process, tax credit and HUD building.

●Collected and maintained tenants' highly confidential information such as income, assets, and medical expenses required for the recertification process.

●Used YARDI/ CLASSIC system to input all essential information.

●Printed annual and interim leases according to tenants’ income, expenses, and assets.

Kips Bay Boys and Girls Club, Bronx, NY

11/2015 - 08/2016

Office Assistant/Site Monitor (Work, Learn and Grow Employment Program)

●Answered incoming calls in a professional and courteous manner.

●Received messages for several individuals working within the Work, Learn and Grow Employment Program.

●Conducted pre-assessment, on-site assessment, and weekly phone conference assessment to ensure the safety of participants.

●Taught work readiness, resume building, workplace success and financial literacy.

●Collected timesheets for Work, Learn and Grow employment program participants.

●Ensured the youth participants kept their assigned work schedule by conducting visits to worksites.

United Cerebral Palsy of New York City, NY, NY

03/2011 - 11/2013

Habilitation Specialist

●Served as an advocate and provider for all issues pertaining to individuals receiving services.

●Developed programs and day habilitation plans for people served.

●Supervised non-professional staff in implementation of day habilitation plans for participants.

●Participated in the individual program planning process, maintained attendance and other required documents for records.

●Trained, evaluated, supervised work of subordinate staff. Recommended hiring and disciplinary actions.

United Cerebral Palsy of New York City, NY, NY

08/2010 - 03/2011

Residential Program Specialist

●Provided care and assisted with personal development and independence of residents.

●Ensured that all measures for safety and well-being are maintained at the highest level.

●Trained residents in activities of daily living and in developing self-help and social skills.

●Prepared concise written reports including incident reports, resident's progress notes and other reports as assigned.

NYC. Dept. of Information Technology and Telecommunication, New York, NY

10/2006 - 03/2008

Call Center Representative

●Answered incoming phone calls in a professional and courteous manner while maintaining customer satisfaction.

●Utilized multiple computer systems to handle inquiries, research answers, and file requests for services, complaints and comments for investigation purposes.

●Handled a computer and telephone system which answered calls, transferred calls appropriately.

●Send out applicable forms and information pamphlets.

EDUCATION

State University of New York College at Buffalo, Buffalo, NY 12/2005

Graduated with Honors and Bachelor of Science in Sociology,

GPA 3.3/4.0 Chi Alpha Epsilon- Educational Opportunity Program.

Alpha Kappa Delta- Sociology Honor Society.

SKILLS

Microsoft Office: Word, Excel, Access and PowerPoint; Yardi/ Classic, EIV computer system, Enguinuity system and CPR/ First Aid certified.

Contact this candidate